/// <summary>
/// Sends the ticket to moderators.
/// </summary>
/// <param name="ticket">The ticket.</param>
internal static void SendTicketToModerators(SupportTicket ticket)
{
ServerMessage message = new ServerMessage(LibraryParser.OutgoingRequest("ModerationToolIssueMessageComposer"));
message = ticket.Serialize(message);
Yupi.GetGame().GetClientManager().StaffAlert(message);
}
/// <summary>
/// Sends the new ticket.
/// </summary>
/// <param name="session">The session.</param>
/// <param name="category">The category.</param>
/// <param name="type">The type.</param>
/// <param name="reportedUser">The reported user.</param>
/// <param name="message">The message.</param>
/// <param name="messages">The messages.</param>
internal void SendNewTicket(GameClient session, int category, int type, uint reportedUser, string message,
List<string> messages)
{
uint id;
if (session.GetHabbo().CurrentRoomId <= 0)
{
using (IQueryAdapter dbClient = Yupi.GetDatabaseManager().GetQueryReactor())
{
dbClient.SetQuery(
string.Concat(
"INSERT INTO moderation_tickets (score,type,status,sender_id,reported_id,moderator_id,message,room_id,room_name,timestamp) VALUES (1,'",
category, "','open','", session.GetHabbo().Id, "','", reportedUser,
"','0',@message,'0','','", Yupi.GetUnixTimeStamp(), "')"));
dbClient.AddParameter("message", message);
id = (uint) dbClient.InsertQuery();
dbClient.RunFastQuery(
$"UPDATE users_info SET cfhs = cfhs + 1 WHERE user_id = {session.GetHabbo().Id}");
}
SupportTicket ticket = new SupportTicket(id, 1, category, type, session.GetHabbo().Id, reportedUser, message, 0u,
"", Yupi.GetUnixTimeStamp(), messages);
Tickets.Add(ticket);
SendTicketToModerators(ticket);
}
else
{
RoomData data = Yupi.GetGame().GetRoomManager().GenerateNullableRoomData(session.GetHabbo().CurrentRoomId);
using (IQueryAdapter dbClient = Yupi.GetDatabaseManager().GetQueryReactor())
{
dbClient.SetQuery(
string.Concat(
"INSERT INTO moderation_tickets (score,type,status,sender_id,reported_id,moderator_id,message,room_id,room_name,timestamp) VALUES (1,'",
category, "','open','", session.GetHabbo().Id, "','", reportedUser, "','0',@message,'",
data.Id, "',@name,'", Yupi.GetUnixTimeStamp(), "')"));
dbClient.AddParameter("message", message);
dbClient.AddParameter("name", data.Name);
id = (uint) dbClient.InsertQuery();
dbClient.RunFastQuery(
$"UPDATE users_info SET cfhs = cfhs + 1 WHERE user_id = {session.GetHabbo().Id}");
}
SupportTicket ticket2 = new SupportTicket(id, 1, category, type, session.GetHabbo().Id, reportedUser, message,
data.Id, data.Name, Yupi.GetUnixTimeStamp(), messages);
Tickets.Add(ticket2);
SendTicketToModerators(ticket2);
}
}
/// <summary>
/// Sends the ticket update to moderators.
/// </summary>
/// <param name="ticket">The ticket.</param>
internal static void SendTicketUpdateToModerators(SupportTicket ticket)
{
}
/// <summary>
/// Serializes the ticket chatlog.
/// </summary>
/// <param name="ticket">The ticket.</param>
/// <param name="roomData">The room data.</param>
/// <param name="timestamp">The timestamp.</param>
/// <returns>ServerMessage.</returns>
/// <exception cref="System.NullReferenceException">No room found.</exception>
internal static ServerMessage SerializeTicketChatlog(SupportTicket ticket, RoomData roomData, double timestamp)
{
ServerMessage message = new ServerMessage();
RoomData room = Yupi.GetGame().GetRoomManager().GenerateRoomData(ticket.RoomId);
if (room != null)
{
message.Init(LibraryParser.OutgoingRequest("ModerationToolIssueChatlogMessageComposer"));
message.AppendInteger(ticket.TicketId);
message.AppendInteger(ticket.SenderId);
message.AppendInteger(ticket.ReportedId);
message.AppendInteger(ticket.RoomId);
message.AppendByte(1);
message.AppendShort(2);
message.AppendString("roomName");
message.AppendByte(2);
message.AppendString(ticket.RoomName);
message.AppendString("roomId");
message.AppendByte(1);
message.AppendInteger(ticket.RoomId);
List<Chatlog> tempChatlogs =
room.RoomChat.Reverse().Skip(Math.Max(0, room.RoomChat.Count() - 60)).Take(60).ToList();
message.AppendShort(tempChatlogs.Count);
foreach (Chatlog chatLog in tempChatlogs)
chatLog.Serialize(ref message);
return message;
}
return null;
}
/// <summary>
/// Closes the ticket.
/// </summary>
/// <param name="session">The session.</param>
/// <param name="ticketId">The ticket identifier.</param>
/// <param name="result">The result.</param>
internal void CloseTicket(GameClient session, uint ticketId, int result)
{
SupportTicket ticket = GetTicket(ticketId);
if (ticket == null || ticket.Status != TicketStatus.Picked || ticket.ModeratorId != session.GetHabbo().Id)
{
return;
}
Habbo senderUser = Yupi.GetHabboById(ticket.SenderId);
if (senderUser == null)
{
return;
}
uint statusCode;
TicketStatus newStatus;
switch (result)
{
case 1:
statusCode = 1;
newStatus = TicketStatus.Invalid;
break;
case 2:
statusCode = 2;
newStatus = TicketStatus.Abusive;
break;
default:
statusCode = 0;
newStatus = TicketStatus.Resolved;
break;
}
if (statusCode == 2)
{
using (IQueryAdapter queryReactor = Yupi.GetDatabaseManager().GetQueryReactor())
{
AbusiveCooldown.Add(ticket.SenderId, Yupi.GetUnixTimeStamp() + 600);
queryReactor.RunFastQuery(
$"UPDATE users_info SET cfhs_abusive = cfhs_abusive + 1 WHERE user_id = {ticket.SenderId}");
}
}
GameClient senderClient = Yupi.GetGame().GetClientManager().GetClientByUserId(senderUser.Id);
if (senderClient != null)
{
foreach (
SupportTicket current2 in
Tickets.FindAll(
current => current.ReportedId == ticket.ReportedId && current.Status == TicketStatus.Picked)
)
{
current2.Delete(true);
SendTicketToModerators(current2);
current2.Close(newStatus, true);
}
senderClient.GetMessageHandler()
.GetResponse()
.Init(LibraryParser.OutgoingRequest("ModerationToolUpdateIssueMessageComposer"));
senderClient.GetMessageHandler().GetResponse().AppendInteger(1);
senderClient.GetMessageHandler().GetResponse().AppendInteger(ticket.TicketId);
senderClient.GetMessageHandler().GetResponse().AppendInteger(ticket.ModeratorId);
senderClient.GetMessageHandler()
.GetResponse()
.AppendString(Yupi.GetHabboById(ticket.ModeratorId) != null
? Yupi.GetHabboById(ticket.ModeratorId).UserName
: "******");
senderClient.GetMessageHandler().GetResponse().AppendBool(false);
senderClient.GetMessageHandler().GetResponse().AppendInteger(0);
senderClient.GetMessageHandler()
.GetResponse()
.Init(LibraryParser.OutgoingRequest("ModerationTicketResponseMessageComposer"));
senderClient.GetMessageHandler().GetResponse().AppendInteger(statusCode);
senderClient.GetMessageHandler().SendResponse();
}
else
{
foreach (
SupportTicket current2 in
Tickets.FindAll(
current => current.ReportedId == ticket.ReportedId && current.Status == TicketStatus.Picked)
)
{
current2.Delete(true);
SendTicketToModerators(current2);
current2.Close(newStatus, true);
}
}
using (IQueryAdapter queryreactor2 = Yupi.GetDatabaseManager().GetQueryReactor())
queryreactor2.RunFastQuery(
$"UPDATE users_stats SET tickets_answered = tickets_answered+1 WHERE id={session.GetHabbo().Id} LIMIT 1");
}
/// <summary>
/// Sends the ticket update to moderators.
/// </summary>
/// <param name="ticket">The ticket.</param>
internal static void SendTicketUpdateToModerators(SupportTicket ticket)
{
}
