public ActionResult GetTicket(int ticketId)
{
var resp = _tickManager.GetSupportTicketById(new GetSupportTicketByIDRequest() { TicketID = ticketId });
var model = new SupportTicketEditModel(resp.Ticket);
var uiresult = new UIResponse<SupportTicketEditModel>();
uiresult.Subject = model;
uiresult.HtmlResult = RenderPartialViewToString("ResolveSupportTicket", model);
uiresult.Status = resp.Status;
return Json(uiresult, JsonRequestBehavior.AllowGet);
}
public ActionResult ResolveTicket(SupportTicketEditModel model)
{
var userResp = _wfsUserMgr.GetWfsUserInfoByUserName(new GetWfsUserInfoByUserNameRequest() { UserName = User.Identity.Name });
model.Ticket.ResolvedByUserID = userResp.Value.UserId;
var resp = _tickManager.SaveSupportTicket(new SaveSupportTicketRequest()
{
Ticket = model.Ticket
});
if (resp.Status == Status.Success)
{
var uiresponse = resp.ToUIResult<SupportTicketNewModel>(() => new SupportTicketNewModel(resp.Ticket), (vm) => string.Empty);
return Json(uiresponse);
}
else
{
var uiresponse = new Result<SupportTicketNewModel>(Status.Error);
uiresponse.Messages.AddRange(resp.Messages);
return Json(uiresponse);
}
}
