/// <summary>
/// 获得离线消息
/// </summary>
/// <param name="session"></param>
/// <param name="lstParams"></param>
/// lstParams[0] : 用户ID
/// <returns>true：有离线消息 falst：出错或没有离线消息</returns>
public static OperationReturn GetAllOffLineMsg(SessionInfo session, List <string> lstParams)
{
OperationReturn optReturn = new OperationReturn();
try
{
string strToken = session.RentInfo.Token;
long lUserID = long.Parse(lstParams[0]);
string strSql = string.Empty;
switch (session.DBType)
{
case 2:
strSql = "select * from t_16_003_{0} where C006 ={1}";
strSql = string.Format(strSql, strToken, lstParams[0]);
optReturn = MssqlOperation.GetDataSet(session.DBConnectionString, strSql);
break;
case 3:
strSql = "select * from t_16_003_{0} where C006 ={1}";
strSql = string.Format(strSql, strToken, lstParams[0]);
optReturn = OracleOperation.GetDataSet(session.DBConnectionString, strSql);
break;
}
if (!optReturn.Result)
{
//LogOperation.WriteLog("Error to get offline message : " + optReturn.Message);
return(optReturn);
}
DataSet ds = optReturn.Data as DataSet;
if (ds.Tables.Count <= 0 || ds.Tables[0].Rows.Count <= 0)
{
optReturn.Result = false;
return(optReturn);
}
Dictionary <long, ChatMessage> dicOfflineMessage = new Dictionary <long, ChatMessage>();
foreach (DataRow row in ds.Tables[0].Rows)
{
long lMsgID = long.Parse(row["C000"].ToString());
ChatMessage msgobj = new ChatMessage();
msgobj.CookieID = long.Parse(row["C001"].ToString());
msgobj.MsgContent = row["C008"].ToString();
msgobj.ReceiverID = long.Parse(row["C006"].ToString());
msgobj.ReceiverName = row["C007"].ToString();
msgobj.SenderID = long.Parse(row["C004"].ToString());
msgobj.SenderName = row["C005"].ToString();
dicOfflineMessage.Add(lMsgID, msgobj);
}
optReturn.Data = dicOfflineMessage;
}
catch (Exception ex)
{
//LogOperation.WriteLog("Exception to get offline message: " + ex.Message);
optReturn.Result = false;
optReturn.Code = Defines.RET_FAIL;
optReturn.Message = ex.Message;
}
return(optReturn);
}
/// <summary>
/// 结束会话
/// </summary>
/// <param name="session"></param>
/// <param name="lstParams">
/// lstParams[0] : CookieID
/// </param>
/// <returns></returns>
public static OperationReturn EndCookie(SessionInfo session, List <string> lstParams)
{
OperationReturn optReturn = new OperationReturn();
try
{
//LogOperation.WriteLog("End cookie ");
string strToken = session.RentInfo.Token;
long lCookieID = long.Parse(lstParams[0]);
long now = 0;
CommonFuncs.DateTimeToNumber(DateTime.Now, ref now);
long nowUtc = 0;
CommonFuncs.DateTimeToNumber(DateTime.Now.ToUniversalTime(), ref nowUtc);
string strSql = string.Empty;
switch (session.DBType)
{
case 2:
strSql = "update t_16_001_{0} set C004 = {1} ，C005 = {2} where C001 = {3}";
strSql = string.Format(strSql, strToken, now, nowUtc, lCookieID);
optReturn = MssqlOperation.ExecuteSql(session.DBConnectionString, strSql);
break;
case 3:
strSql = "update t_16_001_{0} set C004 = {1} ，C005 = {2} where C001 = {3}";
strSql = string.Format(strSql, strToken, now, nowUtc, lCookieID);
optReturn = OracleOperation.ExecuteSql(session.DBConnectionString, strSql);
break;
}
if (!optReturn.Result)
{
//LogOperation.WriteLog("EndCookie failed : " + optReturn.Message);
return(optReturn);
}
optReturn.Result = true;
}
catch (Exception ex)
{
//LogOperation.WriteLog("EndCookie exception : " + ex.Message);
optReturn.Result = false;
}
return(optReturn);
}
/// <summary>
/// 删掉离线消息
/// </summary>
/// <param name="session"></param>
/// <param name="lstParams"></param>
/// lstParams[0] :
/// <returns></returns>
public static OperationReturn DelteOfflineMsg(SessionInfo session, List <string> lstParams)
{
OperationReturn optReturn = new OperationReturn();
try
{
string strToken = session.RentInfo.Token;
string strSql = string.Empty;
switch (session.DBType)
{
case 2:
strSql = "delete from t_16_003_{0} where C000= {1}";
strSql = string.Format(strSql, strToken, lstParams[0]);
optReturn = MssqlOperation.ExecuteSql(session.DBConnectionString, strSql);
break;
case 3:
strSql = "delete from t_16_003_{0} where C000= {1}";
strSql = string.Format(strSql, strToken, lstParams[0]);
optReturn = OracleOperation.ExecuteSql(session.DBConnectionString, strSql);
break;
}
if (!optReturn.Result)
{
//LogOperation.WriteLog("Delete offline message error : " + optReturn.Message);
return(optReturn);
}
}
catch (Exception ex)
{
optReturn.Result = false;
optReturn.Code = Defines.RET_FAIL;
//LogOperation.WriteLog("Delete offline message exception : " + ex.Message);
}
return(optReturn);
}
/// <summary>
/// 将聊天记录写进数据库
/// </summary>
/// <param name="session"></param>
/// <param name="lstParams">
/// lstParams[0] : 是否创建新cookie 0：创建 1：不创建
/// lstParams[1] : 2：在线消息 3：离线消息(直接用此值拼表名)
/// </param>
/// <returns></returns>
public static OperationReturn WriteChatMsg(SessionInfo session, ChatMessage chatMsg, List <string> lstParams)
{
OperationReturn optReturn = new OperationReturn();
try
{
string strSql = string.Empty;
string strToken = session.RentInfo.Token;
long lCookieID = 0;
long now = 0;
CommonFuncs.DateTimeToNumber(DateTime.Now, ref now);
long nowUtc = 0;
CommonFuncs.DateTimeToNumber(DateTime.Now.ToUniversalTime(), ref nowUtc);
List <string> lstSerialParam = new List <string>();
if (lstParams[0] == "0")
{
//创建新会话
lstSerialParam.Add("16");
lstSerialParam.Add("161");
optReturn = GetSerialID(session, lstSerialParam);
if (!optReturn.Result)
{
//LogOperation.WriteLog("WriteChatMsg GetSerialID error: " + optReturn.Message);
return(optReturn);
}
lCookieID = long.Parse(optReturn.Data.ToString());
// LogOperation.WriteLog("Create new cookie "+lCookieID.ToString());
switch (session.DBType)
{
case 2:
strSql = "insert into t_16_001_{0}(C001,C002,C003,C006,C007,C008,C009) values({1},{2},{3},{4},'1',{5},'1')";
strSql = string.Format(strSql, strToken, lCookieID, now, nowUtc, chatMsg.SenderID, chatMsg.ResourceID);
optReturn = MssqlOperation.ExecuteSql(session.DBConnectionString, strSql);
break;
case 3:
strSql = "insert into t_16_001_{0}(C001,C002,C003,C006,C007,C008,C009) values({1},{2},{3},{4},'1',{5},'1')";
strSql = string.Format(strSql, strToken, lCookieID, now, nowUtc, chatMsg.SenderID, chatMsg.ResourceID);
optReturn = OracleOperation.ExecuteSql(session.DBConnectionString, strSql);
break;
}
if (!optReturn.Result)
{
// LogOperation.WriteLog("Create cookie error:" + optReturn.Message);
return(optReturn);
}
}
else
{
// LogOperation.WriteLog("Cookie exists");
lCookieID = chatMsg.CookieID;
}
//写消息详细记录
// LogOperation.WriteLog("Add chat message,database type = " + session.DatabaseInfo.TypeName);
string strTableName = lstParams[1];
if (strTableName == "3")
{
//如果是离线消息 需要获得流水号 流水号用来在发送完离线消息后删除该消息
lstSerialParam.Clear();
lstSerialParam.Add("16");
lstSerialParam.Add("162");
optReturn = GetSerialID(session, lstSerialParam);
if (!optReturn.Result)
{
// LogOperation.WriteLog("Create offline serialID error : " + optReturn.Message);
return(optReturn);
}
// LogOperation.WriteLog("create offline msgID : " + optReturn.Data.ToString());
long lMsgID = long.Parse(optReturn.Data.ToString());
switch (session.DBType)
{
case 2:
strSql = "insert into t_16_00{0}_{1} values({10},{2},{3},{4},{5},'{6}',{7},'{8}','{9}')";
strSql = string.Format(strSql, lstParams[1], strToken, lCookieID, now, nowUtc,
chatMsg.SenderID, chatMsg.SenderName, chatMsg.ReceiverID, chatMsg.ReceiverName, chatMsg.MsgContent, lMsgID);
optReturn = MssqlOperation.ExecuteSql(session.DBConnectionString, strSql);
break;
case 3:
strSql = "insert into t_16_00{0}_{1} values({10},{2},{3},{4},{5},'{6}',{7},'{8}','{9}')";
strSql = string.Format(strSql, lstParams[1], strToken, lCookieID, now, nowUtc,
chatMsg.SenderID, chatMsg.SenderName, chatMsg.ReceiverID, chatMsg.ReceiverName, chatMsg.MsgContent, lMsgID);
optReturn = OracleOperation.ExecuteSql(session.DBConnectionString, strSql);
break;
}
}
else
{
switch (session.DBType)
{
case 2:
strSql = "insert into t_16_00{0}_{1} values({2},{3},{4},{5},'{6}',{7},'{8}','{9}')";
strSql = string.Format(strSql, lstParams[1], strToken, lCookieID, now, nowUtc,
chatMsg.SenderID, chatMsg.SenderName, chatMsg.ReceiverID, chatMsg.ReceiverName, chatMsg.MsgContent);
optReturn = MssqlOperation.ExecuteSql(session.DBConnectionString, strSql);
break;
case 3:
strSql = "insert into t_16_00{0}_{1} values({2},{3},{4},{5},'{6}',{7},'{8}','{9}')";
strSql = string.Format(strSql, lstParams[1], strToken, lCookieID, now, nowUtc,
chatMsg.SenderID, chatMsg.SenderName, chatMsg.ReceiverID, chatMsg.ReceiverName, chatMsg.MsgContent);
optReturn = OracleOperation.ExecuteSql(session.DBConnectionString, strSql);
break;
}
}
//LogOperation.WriteLog("Add chat message done");
optReturn.Data = lCookieID;
}
catch (Exception ex)
{
optReturn.Result = false;
optReturn.Message = ex.Message;
//LogOperation.WriteLog("WriteChatMsg exception ,message = " + ex.Message);
}
return(optReturn);
}
/// <summary>
/// 获得我的联系人（包括可以管我的用户、我可以管理用户和坐席，如果传入的UserID是用户（智能客户端），则获取管理这个坐席的人）
/// </summary>
/// <param name="session"></param>
/// <returns></returns>
public static OperationReturn GetContacters(SessionInfo session)
{
OperationReturn optReturn = new OperationReturn();
optReturn.Result = true;
optReturn.Code = 0;
try
{
string strMsg = string.Empty;
string strSql;
string strToken = session.RentInfo.Token;
string strUserID = session.UserID.ToString();
long userID;
if (!long.TryParse(strUserID, out userID))
{
optReturn.Result = false;
optReturn.Code = Defines.RET_PARAM_INVALID;
optReturn.Message = string.Format("UserID invalid.");
return(optReturn);
}
int dbType = session.DatabaseInfo.TypeID;
DataSet objDataSet;
List <Contacter> listContactors = new List <Contacter>();
#region 获取管理我的用户
switch (dbType)
{
case 2:
strSql =
string.Format(
"SELECT C.*, D.C015 AS ONLINESTATUS FROM (SELECT A.C001 AS USERID, A.C002 AS USERNAME, A.C003 AS FULLNAME, B.C001 AS ORGID, B.C002 AS ORGNAME, B.C004 AS PARENTORGID FROM T_11_005_{0} A, T_11_006_{0} B WHERE A.C006 = B.C001 AND A.C001 IN (SELECT C003 FROM T_11_201_{0} WHERE C004 = {1} AND C003 > 1020000000000000000 AND C003 < 1030000000000000000 AND C003 != C004)) C LEFT JOIN T_11_101_{0} D ON C.USERID = D.C001 ORDER BY C.USERID",
strToken, userID);
optReturn = MssqlOperation.GetDataSet(session.DBConnectionString, strSql);
break;
case 3:
strSql =
string.Format(
"SELECT C.*, D.C015 AS ONLINESTATUS FROM (SELECT A.C001 AS USERID, A.C002 AS USERNAME, A.C003 AS FULLNAME, B.C001 AS ORGID, B.C002 AS ORGNAME, B.C004 AS PARENTORGID FROM T_11_005_{0} A, T_11_006_{0} B WHERE A.C006 = B.C001 AND A.C001 IN (SELECT C003 FROM T_11_201_{0} WHERE C004 = {1} AND C003 > 1020000000000000000 AND C003 < 1030000000000000000 AND C003 != C004)) C LEFT JOIN T_11_101_{0} D ON C.USERID = D.C001 ORDER BY C.USERID",
strToken, userID);
optReturn = OracleOperation.GetDataSet(session.DBConnectionString, strSql);
break;
default:
optReturn.Result = false;
optReturn.Code = Defines.RET_PARAM_INVALID;
optReturn.Message = string.Format("DBType invalid.");
return(optReturn);
}
strMsg += "Step1:" + strSql;
if (!optReturn.Result)
{
optReturn.Message += strMsg;
return(optReturn);
}
objDataSet = optReturn.Data as DataSet;
if (objDataSet == null)
{
optReturn.Result = false;
optReturn.Code = Defines.RET_OBJECT_NULL;
optReturn.Message = string.Format("DataSet is null.") + strMsg;
return(optReturn);
}
for (int i = 0; i < objDataSet.Tables[0].Rows.Count; i++)
{
DataRow dr = objDataSet.Tables[0].Rows[i];
long id = Convert.ToInt64(dr["USERID"]);
Contacter contactor = new Contacter();
contactor.UserID = id;
contactor.UserName = WCF16001EncryptOperation.DecryptWithM002(dr["USERNAME"].ToString());
contactor.FullName = WCF16001EncryptOperation.DecryptWithM002(dr["FULLNAME"].ToString());
contactor.OrgID = Convert.ToInt64(dr["ORGID"]);
contactor.OrgName = WCF16001EncryptOperation.DecryptWithM002(dr["ORGNAME"].ToString());
contactor.ParentOrgID = Convert.ToInt64(dr["PARENTORGID"]);
string strStatus = dr["ONLINESTATUS"].ToString();
if (string.IsNullOrEmpty(strStatus))
{
contactor.Status = "0";
}
else
{
contactor.Status = strStatus;
}
var temp = listContactors.FirstOrDefault(c => c.UserID == id);
if (temp == null)
{
listContactors.Add(contactor);
}
}
#endregion
if (userID > 1020000000000000000 &&
userID < 1030000000000000000)
{
#region 获取我管理的用户
switch (dbType)
{
case 2:
strSql =
string.Format(
"SELECT C.*, D.C015 AS ONLINESTATUS FROM (SELECT A.C001 AS USERID, A.C002 AS USERNAME, A.C003 AS FULLNAME, B.C001 AS ORGID, B.C002 AS ORGNAME, B.C004 AS PARENTORGID FROM T_11_005_{0} A, T_11_006_{0} B WHERE A.C006 = B.C001 AND A.C001 IN (SELECT C004 FROM T_11_201_{0} WHERE C003 = {1} AND C004 > 1020000000000000000 AND C004 < 1030000000000000000 AND C003 != C004)) C LEFT JOIN T_11_101_{0} D ON C.USERID = D.C001 ORDER BY C.USERID",
strToken, userID);
optReturn = MssqlOperation.GetDataSet(session.DBConnectionString, strSql);
break;
case 3:
strSql =
string.Format(
"SELECT C.*, D.C015 AS ONLINESTATUS FROM (SELECT A.C001 AS USERID, A.C002 AS USERNAME, A.C003 AS FULLNAME, B.C001 AS ORGID, B.C002 AS ORGNAME, B.C004 AS PARENTORGID FROM T_11_005_{0} A, T_11_006_{0} B WHERE A.C006 = B.C001 AND A.C001 IN (SELECT C004 FROM T_11_201_{0} WHERE C003 = {1} AND C004 > 1020000000000000000 AND C004 < 1030000000000000000 AND C003 != C004)) C LEFT JOIN T_11_101_{0} D ON C.USERID = D.C001 ORDER BY C.USERID",
strToken, userID);
optReturn = OracleOperation.GetDataSet(session.DBConnectionString, strSql);
break;
default:
optReturn.Result = false;
optReturn.Code = Defines.RET_PARAM_INVALID;
optReturn.Message = string.Format("DBType invalid.");
return(optReturn);
}
strMsg += "Step2:" + strSql;
if (!optReturn.Result)
{
optReturn.Message += strMsg;
return(optReturn);
}
objDataSet = optReturn.Data as DataSet;
if (objDataSet == null)
{
optReturn.Result = false;
optReturn.Code = Defines.RET_OBJECT_NULL;
optReturn.Message = string.Format("DataSet is null.") + strMsg;
return(optReturn);
}
for (int i = 0; i < objDataSet.Tables[0].Rows.Count; i++)
{
DataRow dr = objDataSet.Tables[0].Rows[i];
long id = Convert.ToInt64(dr["USERID"]);
Contacter contactor = new Contacter();
contactor.UserID = id;
contactor.UserName = WCF16001EncryptOperation.DecryptWithM002(dr["USERNAME"].ToString());
contactor.FullName = WCF16001EncryptOperation.DecryptWithM002(dr["FULLNAME"].ToString());
contactor.OrgID = Convert.ToInt64(dr["ORGID"]);
contactor.OrgName = WCF16001EncryptOperation.DecryptWithM002(dr["ORGNAME"].ToString());
contactor.ParentOrgID = Convert.ToInt64(dr["PARENTORGID"]);
string strStatus = dr["ONLINESTATUS"].ToString();
if (string.IsNullOrEmpty(strStatus))
{
contactor.Status = "0";
}
else
{
contactor.Status = strStatus;
}
var temp = listContactors.FirstOrDefault(c => c.UserID == id);
if (temp == null)
{
listContactors.Add(contactor);
}
}
#endregion
#region 获取我管理的坐席
#region 获取坐席编码
switch (dbType)
{
case 2:
strSql =
string.Format(
"SELECT A.C001 AS AC001, B.C001 AS BC001, B.C002 AS BC002, B.C004 AS BC004 FROM T_11_101_{0} A, T_11_006_{0} B WHERE A.C011 = B.C001 AND A.C002 = 1 AND A.C001 > 1030000000000000000 AND A.C001 < 1040000000000000000 AND A.C001 IN (SELECT C004 FROM T_11_201_{0} WHERE C003 = {1} AND C004 > 1030000000000000000 AND C004 < 1040000000000000000)",
strToken, userID);
optReturn = MssqlOperation.GetDataSet(session.DBConnectionString, strSql);
break;
case 3:
strSql =
string.Format(
"SELECT A.C001 AS AC001, B.C001 AS BC001, B.C002 AS BC002, B.C004 AS BC004 FROM T_11_101_{0} A, T_11_006_{0} B WHERE A.C011 = B.C001 AND A.C002 = 1 AND A.C001 > 1030000000000000000 AND A.C001 < 1040000000000000000 AND A.C001 IN (SELECT C004 FROM T_11_201_{0} WHERE C003 = {1} AND C004 > 1030000000000000000 AND C004 < 1040000000000000000)",
strToken, userID);
optReturn = OracleOperation.GetDataSet(session.DBConnectionString, strSql);
break;
default:
optReturn.Result = false;
optReturn.Code = Defines.RET_PARAM_INVALID;
optReturn.Message = string.Format("DBType invalid.");
return(optReturn);
}
strMsg += "Step3:" + strSql;
if (!optReturn.Result)
{
optReturn.Message += strMsg;
return(optReturn);
}
objDataSet = optReturn.Data as DataSet;
if (objDataSet == null)
{
optReturn.Result = false;
optReturn.Code = Defines.RET_OBJECT_NULL;
optReturn.Message = string.Format("DataSet is null.") + strMsg;
return(optReturn);
}
for (int i = 0; i < objDataSet.Tables[0].Rows.Count; i++)
{
DataRow dr = objDataSet.Tables[0].Rows[i];
long id = Convert.ToInt64(dr["AC001"]);
Contacter contactor = new Contacter();
contactor.OrgID = Convert.ToInt64(dr["BC001"]);
contactor.OrgName = WCF16001EncryptOperation.DecryptWithM002(dr["BC002"].ToString());
contactor.ParentOrgID = Convert.ToInt64(dr["BC004"]);
contactor.UserID = id;
var temp = listContactors.FirstOrDefault(c => c.UserID == id);
if (temp == null)
{
listContactors.Add(contactor);
}
}
#endregion
#region 获取坐席其他信息
for (int i = 0; i < listContactors.Count; i++)
{
var contactor = listContactors[i];
long id = contactor.UserID;
if (id > 1030000000000000000 &&
id < 1040000000000000000)
{
switch (dbType)
{
case 2:
strSql =
string.Format(
"SELECT * FROM T_11_101_{0} WHERE C001 = {1} ORDER BY C001, C002",
strToken, id);
optReturn = MssqlOperation.GetDataSet(session.DBConnectionString, strSql);
break;
case 3:
strSql =
string.Format(
"SELECT * FROM T_11_101_{0} WHERE C001 = {1} ORDER BY C001, C002",
strToken, id);
optReturn = OracleOperation.GetDataSet(session.DBConnectionString, strSql);
break;
default:
optReturn.Result = false;
optReturn.Code = Defines.RET_PARAM_INVALID;
optReturn.Message = string.Format("DBType invalid.");
return(optReturn);
}
strMsg += "Step4:" + strSql;
if (!optReturn.Result)
{
optReturn.Message += strMsg;
return(optReturn);
}
objDataSet = optReturn.Data as DataSet;
if (objDataSet == null)
{
optReturn.Result = false;
optReturn.Code = Defines.RET_OBJECT_NULL;
optReturn.Message = string.Format("DataSet is null.") + strMsg;
return(optReturn);
}
for (int j = 0; j < objDataSet.Tables[0].Rows.Count; j++)
{
DataRow dr = objDataSet.Tables[0].Rows[j];
int row = Convert.ToInt32(dr["C002"]);
if (row == 1)
{
contactor.UserName = WCF16001EncryptOperation.DecryptWithM002(dr["C017"].ToString());
contactor.FullName = WCF16001EncryptOperation.DecryptWithM002(dr["C018"].ToString());
}
if (row == 2)
{
string strStatus = dr["C020"].ToString();
if (string.IsNullOrEmpty(strStatus))
{
contactor.Status = "0";
}
else
{
contactor.Status = strStatus;
}
}
}
}
}
#endregion
#endregion
}
List <string> listReturn = new List <string>();
for (int i = 0; i < listContactors.Count; i++)
{
var contactor = listContactors[i];
optReturn = XMLHelper.SeriallizeObject(contactor);
if (!optReturn.Result)
{
optReturn.Message += "Step5:" + strMsg;
return(optReturn);
}
listReturn.Add(optReturn.Data.ToString());
}
optReturn.Data = listReturn;
optReturn.Message = strMsg;
}
catch (Exception ex)
{
optReturn.Code = (int)S1600WcfError.GetSuperiorException;
optReturn.Result = false;
optReturn.Message = ex.Message;
}
return(optReturn);
}
