private void SyncContactInformation(ContactsViewItem contact)
{
Logs.WriteEvent(string.Format("Processing contact {0}({1}) of organization {2}({3})", contact.Name, contact.UserID, contact.Organization, contact.OrganizationID));
if (!string.IsNullOrEmpty(contact.Email))
{
string responseText = string.Empty;
string requestParameter = string.Format("{0}={1}", ContactObjects.Lookup.email.ToString(), contact.Email);
string requestUrl = string.Format("{0}person.json?{1}", _baseURI, requestParameter);
responseText = CustomerInsightsUtilities.MakeHttpWebRequest(requestUrl, _securityToken, Logs, Settings, _currentContactApiCallsKey, ref _currentContactApiCalls);
try
{
if (!string.IsNullOrEmpty(responseText))
{
JObject jObject = JObject.Parse(responseText);
ContactObjects.RootObject contactInfo = JsonConvert.DeserializeObject <ContactObjects.RootObject>(jObject.ToString());
User currentContact = Users.GetUser(LoginUser, contact.UserID);
UpdateContactInformation(contactInfo, currentContact, (int)contact.OrganizationParentID);
}
else
{
Logs.WriteEvent("CustomerInsights did not return information.");
}
}
catch (Exception ex)
{
Logs.WriteException(ex);
}
}
else
{
Logs.WriteEvent("This contact does not have a email entered, can't get its CustomerInsights information.");
}
UpdateFullContactContactModified(contact.UserID);
}
private void SyncOrganizationInformation(Organization company)
{
Logs.WriteEvent(string.Format("Processing company {0}({1})", company.Name, company.OrganizationID));
if (!string.IsNullOrEmpty(company.Website))
{
string responseText = string.Empty;
string requestParameter = string.Format("{0}={1}", CompanyObjects.Lookup.domain.ToString(), company.Website);
string requestUrl = string.Format("{0}company/lookup.json?{1}", _baseURI, requestParameter);
responseText = CustomerInsightsUtilities.MakeHttpWebRequest(requestUrl, _securityToken, Logs, Settings, _currentCompanyApiCallsKey, ref _currentCompanyApiCalls);
try
{
if (!string.IsNullOrEmpty(responseText))
{
JObject jObject = JObject.Parse(responseText);
CompanyObjects.RootObject companyInfo = JsonConvert.DeserializeObject <CompanyObjects.RootObject>(jObject.ToString());
UpdateCompanyInformation(companyInfo, company);
}
else
{
Logs.WriteEvent("CustomerInsights did not return information.");
}
}
catch (Exception ex)
{
Logs.WriteException(ex);
}
}
else
{
Logs.WriteEvent("This company does not have a website entered, can't get its CustomerInsights information.");
}
UpdateFullContactCompanyModified(company.OrganizationID);
}
private bool UpdateContactInformation(ContactObjects.RootObject customerInsightsContactInfo, User currentContactInfo, int organizationParentId)
{
bool isTitleUpdated = false;
bool isLinkedInUpdated = false;
string useSocialProfile = CustomerInsightsUtilities.SocialProfiles.LinkedIn.ToString();
if (customerInsightsContactInfo.socialProfiles != null && customerInsightsContactInfo.socialProfiles.Count > 0)
{
if (!customerInsightsContactInfo.socialProfiles.Exists(p => p.typeName.ToLower() == CustomerInsightsUtilities.SocialProfiles.LinkedIn.ToString().ToLower()))
{
Logs.WriteEvent("LinkedIn not found");
}
else
{
ContactObjects.SocialProfile contactInfo = customerInsightsContactInfo.socialProfiles.Where(p => p.typeName.ToLower() == useSocialProfile.ToLower()).FirstOrDefault();
if (contactInfo != null && CanUpdateContactLinkedIn(currentContactInfo, contactInfo.url))
{
currentContactInfo.LinkedIn = contactInfo.url;
isLinkedInUpdated = true;
}
}
}
else
{
Logs.WriteEvent("No social profile found");
}
if (customerInsightsContactInfo.organizations != null && customerInsightsContactInfo.organizations.Count > 0)
{
ContactObjects.Organization organization = customerInsightsContactInfo.organizations.Where(p => p.isPrimary).FirstOrDefault();
if (organization != null && CanUpdateContactTitle(currentContactInfo, organization.title))
{
currentContactInfo.Title = organization.title;
isTitleUpdated = true;
}
}
else
{
Logs.WriteEvent("No organizations found");
}
if (isLinkedInUpdated || isTitleUpdated)
{
currentContactInfo.Collection.Save();
string description = string.Empty;
if (isLinkedInUpdated)
{
Logs.WriteEventFormat("LinkedIn updated to {0}", currentContactInfo.LinkedIn);
description = string.Format("TeamSupport System changed LinkedIn to {0} ", currentContactInfo.LinkedIn);
ActionLogs.AddActionLog(LoginUser, ActionLogType.Update, ReferenceType.Users, currentContactInfo.UserID, description);
}
if (isTitleUpdated)
{
Logs.WriteEventFormat("Title updated to {0}", currentContactInfo.Title);
description = string.Format("TeamSupport System set contact title to {0} ", currentContactInfo.Title);
ActionLogs.AddActionLog(LoginUser, ActionLogType.Update, ReferenceType.Users, currentContactInfo.UserID, description);
}
}
string usePhotoFrom = CustomerInsightsUtilities.SocialProfiles.LinkedIn.ToString();
string photoUrl = string.Empty;
if (customerInsightsContactInfo.photos != null && customerInsightsContactInfo.photos.Any())
{
if (customerInsightsContactInfo.photos.Exists(p => p.typeName.ToLower() == usePhotoFrom.ToLower()))
{
photoUrl = customerInsightsContactInfo.photos.Where(p => p.typeName.ToLower() == usePhotoFrom.ToLower() && !string.IsNullOrEmpty(p.url)).Select(p => p.url).FirstOrDefault();
}
if (string.IsNullOrEmpty(photoUrl))
{
photoUrl = customerInsightsContactInfo.photos.Where(p => !string.IsNullOrEmpty(p.url)).Select(p => p.url).FirstOrDefault();
}
}
if (!string.IsNullOrEmpty(photoUrl))
{
string resultMessage = string.Empty;
string logoPath = TeamSupport.Data.Quarantine.ServiceQ.GetAttachmentPath12(LoginUser, organizationParentId);
string logoFullPath = string.Format("{0}\\{1}avatar.jpg", logoPath, currentContactInfo.UserID.ToString());
if (CustomerInsightsUtilities.DownloadImage(photoUrl, logoFullPath, currentContactInfo.OrganizationID, AttachmentProxy.References.Contacts, LoginUser, out resultMessage))
{
string description = "TeamSupport System updated Photo for '" + currentContactInfo.DisplayName + "'";
ActionLogs.AddActionLog(LoginUser, ActionLogType.Update, ReferenceType.Users, currentContactInfo.UserID, description);
//delete cached image
string cachePath = string.Empty;
string pattern = string.Empty;
try
{
cachePath = TeamSupport.Data.Quarantine.ServiceQ.GetAttachmentPath13(LoginUser, organizationParentId);
pattern = currentContactInfo.UserID.ToString() + "-*.*";
string[] files = System.IO.Directory.GetFiles(cachePath, pattern, System.IO.SearchOption.TopDirectoryOnly);
foreach (String file in files)
{
System.IO.File.Delete(file);
}
}
catch (Exception ex)
{
Logs.WriteEvent("Exception deleting cached images for contact.");
Logs.WriteEventFormat("CachePath: {0}", cachePath.ToString());
Logs.WriteEventFormat("Pattern: {0}", pattern.ToString());
Logs.WriteEventFormat("Exception Message: {0}", ex.Message.ToString());
Logs.WriteEventFormat("Exception StackTrace: {0}", ex.StackTrace.ToString());
}
}
if (!string.IsNullOrEmpty(resultMessage))
{
Logs.WriteEvent(resultMessage);
}
}
else
{
Logs.WriteEvent("No photo url found");
}
return(isLinkedInUpdated || isTitleUpdated);
}
private bool UpdateCompanyInformation(CompanyObjects.RootObject customerInsightsOrganizationInfo, Organization currentCompanyInfo)
{
bool isUpdated = false;
string useSocialProfile = CustomerInsightsUtilities.SocialProfiles.LinkedIn.ToString();
if (customerInsightsOrganizationInfo.socialProfiles != null && customerInsightsOrganizationInfo.socialProfiles.Count > 0)
{
//We will use LinkedIn for bio, if not found then use the first one of the others with that information
if (!customerInsightsOrganizationInfo.socialProfiles.Exists(p => p.typeName.ToLower() == useSocialProfile.ToLower()))
{
useSocialProfile = string.Empty;
useSocialProfile = customerInsightsOrganizationInfo.socialProfiles.Where(p => !string.IsNullOrEmpty(p.bio)).Select(p => p.typeName).FirstOrDefault();
}
if (!string.IsNullOrEmpty(useSocialProfile))
{
string bio = customerInsightsOrganizationInfo.socialProfiles.Where(p => p.typeName.ToLower() == useSocialProfile.ToLower() && !string.IsNullOrEmpty(p.bio)).Select(p => p.bio).FirstOrDefault();
if (CanUpdateCompanyBio(currentCompanyInfo, bio))
{
currentCompanyInfo.Description = bio;
isUpdated = true;
}
}
else
{
Logs.WriteEvent("No bio found in any of the social profiles");
}
}
else
{
Logs.WriteEvent("No social profile found");
}
if (!string.IsNullOrEmpty(customerInsightsOrganizationInfo.logo))
{
string resultMessage = string.Empty;
string logoPath = TeamSupport.Data.Quarantine.ServiceQ.GetAttachmentPath10(LoginUser, (int)currentCompanyInfo.ParentID);
string logoFullPath = string.Format("{0}\\{1}.png", logoPath, currentCompanyInfo.OrganizationID);
if (CustomerInsightsUtilities.DownloadImage(customerInsightsOrganizationInfo.logo, logoFullPath, currentCompanyInfo.OrganizationID, AttachmentProxy.References.Organizations, LoginUser, out resultMessage))
{
string description = string.Format("TeamSupport System updated Logo for '{0}'", currentCompanyInfo.Name);
ActionLogs.AddActionLog(LoginUser, ActionLogType.Update, ReferenceType.Organizations, currentCompanyInfo.OrganizationID, description);
//delete cached image
string cachePath = string.Empty;
string pattern = string.Empty;
try
{
cachePath = TeamSupport.Data.Quarantine.ServiceQ.GetAttachmentPath11(LoginUser, currentCompanyInfo.ParentID.ToString());
if (System.IO.Directory.Exists(cachePath))
{
pattern = currentCompanyInfo.OrganizationID.ToString() + "-*.*";
string[] files = System.IO.Directory.GetFiles(cachePath, pattern, System.IO.SearchOption.TopDirectoryOnly);
foreach (String file in files)
{
System.IO.File.Delete(file);
Logs.WriteEvent(string.Format("Cached file {0} deleted.", file));
}
}
}
catch (Exception ex)
{
Logs.WriteEvent("Exception deleting cached images for company.");
Logs.WriteEventFormat("CachePath: {0}", cachePath.ToString());
Logs.WriteEventFormat("Pattern: {0}", pattern.ToString());
Logs.WriteEventFormat("Exception Message: {0}", ex.Message.ToString());
Logs.WriteEventFormat("Exception StackTrace: {0}", ex.StackTrace.ToString());
}
}
if (!string.IsNullOrEmpty(resultMessage))
{
Logs.WriteEvent(resultMessage);
}
}
else
{
Logs.WriteEvent("No logo found");
}
if (isUpdated)
{
currentCompanyInfo.Collection.Save();
Logs.WriteEvent(string.Format("Bio pulled from {0}", useSocialProfile));
string description = "TeamSupport System changed description for organization '" + currentCompanyInfo.Name + "'";
ActionLogs.AddActionLog(LoginUser, ActionLogType.Update, ReferenceType.Organizations, currentCompanyInfo.OrganizationID, description);
}
return(isUpdated);
}