private void BtnAnswer_Click(object sender, EventArgs e)
{
player.Stop();
this.Close();
phone_call pc = new phone_call("Answered", completeCall);
pc.Show();
}
private void BtnCallClient_Click(object sender, EventArgs e)
{
int index = dgvCalls.CurrentRow.Index;
string clientID;
string tableName;
string colName;
string username;
DataSet ds;
if (dgvCalls.Rows[index].Cells[4].Value.ToString() == "")
{
clientID = dgvCalls.Rows[index].Cells[5].Value.ToString();
}
else
{
clientID = dgvCalls.Rows[index].Cells[4].Value.ToString();
}
//First we need to get the client's info from the phoneNumber Table
tableName = "phoneNumber";
colName = "clientNumber";
ds = access.searchForData(tableName, colName, clientID, "");
if (ds.Tables[0].Rows.Count == 0)
{
Common.alertt("THIS CLIENT WAS A TEST CASE AND THUS THEY DONT HAVE A PHONE NUMBER.");
}
else
{
string phoneNumber = ds.Tables[0].Rows[0][1].ToString();
//We go the clientID at the top so no need to get it again
string clientType = ds.Tables[0].Rows[0][3].ToString();
//Now we need to get the user's username depending on the clientID
if (clientType == "individual")
{
tableName = "clientIndividual";
}
else
{
tableName = "businessClient";
}
colName = "id";
ds = access.searchForData(tableName, colName, clientID, "");
username = ds.Tables[0].Rows[0][5].ToString();
//WE GOT THE FOLLOWING INFO
//1. clientID
//2. username
//3. phone number
//THEREFORE WE CAN INSTANTIATE THE CALL
PresentationLayer.phone_call pc = new PresentationLayer.phone_call("adminstrator", clientID, username, phoneNumber, clientType);
pc.Show();
}
}
private void BtnCallHelpCenter_Click(object sender, EventArgs e)
{
/*Manu Sidebar Navigation - START*/
pnlNav.Height = btnCallHelpCenter.Height;
pnlNav.Top = btnCallHelpCenter.Top;
pnlNav.Left = btnCallHelpCenter.Left;
btnCallHelpCenter.BackColor = Color.FromArgb(187, 238, 255);
/*Manu Sidebar Navigation - END*/
/*THIS IS TO IMPLEMENT THE CALL FUNCTIONALITY - START*/
PresentationLayer.phone_call pc = new PresentationLayer.phone_call("client", loginPersonDetails.id);
pc.Show();
/*THIS IS TO IMPLEMENT THE CALL FUNCTIONALITY - END*/
}
private void BtnCall_Click(object sender, EventArgs e)
{
//Since this is the client there will be no phone numbers required
//as he or she will be calling the call center and the call center will have
//One constant number whiche is 012 - 222 - 3333
string phoneNumber = txtClientID.Text;
string res = vl.initiateOutgoingCall(phoneNumber);
if (res.Contains(","))
{
string[] details = res.Split(',');
string clientPhineNumber = details[0];
string clientNumber = details[1];
string clientType = details[2];
string clientUsername = "";
if (clientType == "individual")
{
List <individualClient> indiUserDetail = vl.getUserDetails(clientNumber, clientType);
foreach (var item in indiUserDetail)
{
clientUsername = item.Username;
}
}
else
{
List <BusinessClient> busiUserDetail = vl.getUserDetails(clientNumber, clientType);
foreach (var item in busiUserDetail)
{
clientUsername = item.Username;
}
}
//Initiate call
this.Hide();
phone_call pc = new phone_call("adminstrators", clientNumber, clientUsername, clientPhineNumber, clientType);
pc.Show();
}
else
{
MessageBox.Show(res);
}
}