/// <summary>
/// Gets Instance of the class ChatSessionEnded
/// </summary>
/// <returns></returns>
public static ChatSessionEnded GetInstance()
{
if (InviteObject == null)
{
InviteObject = new ChatSessionEnded();
}
return(InviteObject);
}
public void InteractionEventChat(IXNCustomData chatData)
{
try
{
this._logger.Info("Chat Event Received : " + chatData.EventName);
switch (chatData.EventName)
{
case "InteractionChatAcceptChat":
GetChatData(chatData.InteractionId, chatData);
ChatSessionConnected.GetInstance().PopupRecords(chatData, SFDCCallType.InboundChat);
return;
case "InteractionChatDeclineChat":
GetChatData(chatData.InteractionId, chatData);
ChatRejected.GetInstance().UpdateRecords(chatData, chatData.InteractionType);
return;
case "InteractionChatCloseInteraction":
case "InteractionChatDisconnectChat":
case "InteractionChatAutoCloseInteraction":
case "InteractionChatAutoDisconnect":
GetChatData(chatData.InteractionId, chatData);
ChatSessionEnded.GetInstance().PopupRecords(chatData, chatData.InteractionType);
return;
case "InteractionMarkDone":
GetChatData(chatData.InteractionId, chatData);
ChatMarkDone.GetInstance().UpdateRecords(chatData, chatData.InteractionType);
break;
default:
return;
}
}
catch (Exception generalException)
{
this._logger.Error("Error occurred while processing chat event, exception : " + generalException.ToString());
}
}
/// <summary>
/// Receives Chat Events
/// </summary>
/// <param name="events"></param>
public void ReceiveChatEvents(IMessage events)
{
try
{
if (Settings.SFDCOptions.SFDCPopupPages != null)
{
if (events != null)
{
logger.Info("Agent Chat Event : " + events.Name);
switch (events.Id)
{
case EventInvite.MessageId:
eventInvite = (EventInvite)events;
if (eventInvite.Interaction.InteractionType == "Inbound")
{
if (eventInvite.VisibilityMode.ToString() != "Coach" && eventInvite.VisibilityMode.ToString() != "Conference")
{
IsConsultReceived = false;
InboundChatInvite.GetInstance().PopupRecords(eventInvite, SFDCCallType.InboundChat);
}
else
{
IsConsultReceived = true;
InboundChatInvite.GetInstance().PopupRecords(eventInvite, SFDCCallType.ConsultChatReceived);
}
}
else if (eventInvite.Interaction.InteractionType == "Consult")
{
IsConsultReceived = true;
InboundChatInvite.GetInstance().PopupRecords(eventInvite, SFDCCallType.ConsultChatReceived);
}
break;
case EventSessionInfo.MessageId:
sessionInfo = (EventSessionInfo)events;
try
{
if (LastSessionId != eventInvite.Interaction.InteractionId)
{
LastSessionId = eventInvite.Interaction.InteractionId;
if (!ChatIXNCollection.ContainsKey(eventInvite.Interaction.InteractionId))
{
ChatIXNCollection.Add(eventInvite.Interaction.InteractionId, eventInvite);
}
if (!CallDurationData.ContainsKey(eventInvite.Interaction.InteractionId))
{
CallDurationData.Add(eventInvite.Interaction.InteractionId, System.DateTime.Now);
}
ChatSessionConnected.GetInstance().PopupRecords(eventInvite, SFDCCallType.InboundChat);
}
if (sessionInfo.SessionStatus == SessionStatus.Over)
{
if (CallDurationData.ContainsKey(sessionInfo.ChatTranscript.SessionId))
{
TimeSpan ts = System.DateTime.Now.Subtract(CallDurationData[sessionInfo.ChatTranscript.SessionId]);
callDuration = ts.Hours + "Hr " + ts.Minutes + " mins " + ts.Seconds + "secs";
if (!FinishedCallDuration.ContainsKey(sessionInfo.ChatTranscript.SessionId))
{
FinishedCallDuration.Add(sessionInfo.ChatTranscript.SessionId, callDuration);
}
else
{
FinishedCallDuration[sessionInfo.ChatTranscript.SessionId] = callDuration;
}
}
if (IsConsultReceived)
{
ChatSessionEnded.GetInstance().PopupRecords(eventInvite, SFDCCallType.ConsultChatReceived, callDuration, GetChatInteractionContent(sessionInfo.ChatTranscript.SessionId).Replace('&', ' '));
}
else
{
ChatSessionEnded.GetInstance().PopupRecords(eventInvite, SFDCCallType.InboundChat, callDuration, GetChatInteractionContent(sessionInfo.ChatTranscript.SessionId).Replace('&', ' '));
}
}
}
catch (Exception generalException)
{
this.logger.Error(generalException.ToString());
}
break;
default:
logger.Info("Unhandled Event " + events.Name);
break;
}
}
}
}
catch (Exception generalException)
{
logger.Error("ReceiveChatEvents : Error occured while receiving Chat events " + generalException.ToString());
}
}
