public bool showTicket(TextBlock tbNote, string ticketNumber)
{
SDTicket.RequestLongForm ticketInfo = SDTicket.getServiceTicketEntry(ticketNumber);
if (ticketInfo != null)
{
tbNote.Inlines.Clear();
tbNote.Inlines.Add(new Run("Category: ")
{
FontWeight = FontWeights.Bold
});
tbNote.Inlines.Add(new Run(ticketInfo.CATEGORY + Environment.NewLine)
{
Foreground = Brushes.MidnightBlue
});
tbNote.Inlines.Add(new Run("By: ")
{
FontWeight = FontWeights.Bold
});
tbNote.Inlines.Add(new Run(ticketInfo.CREATEDBY + Environment.NewLine)
{
Foreground = Brushes.MidnightBlue
});
tbNote.Inlines.Add(new Run("Time: ")
{
FontWeight = FontWeights.Bold
});
tbNote.Inlines.Add(new Run(ticketInfo.CREATEDTIME + Environment.NewLine)
{
Foreground = Brushes.MidnightBlue
});
tbNote.Inlines.Add(new Run("Dept: ")
{
FontWeight = FontWeights.Bold
});
tbNote.Inlines.Add(new Run(ticketInfo.DEPARTMENT + Environment.NewLine)
{
Foreground = Brushes.MidnightBlue
});
tbNote.Inlines.Add(new Run("Requester: ")
{
FontWeight = FontWeights.Bold
});
tbNote.Inlines.Add(new Run(ticketInfo.REQUESTER + Environment.NewLine)
{
Foreground = Brushes.MidnightBlue
});
tbNote.Inlines.Add(new Run("E-Mail: ")
{
FontWeight = FontWeights.Bold
});
tbNote.Inlines.Add(new Run(ticketInfo.REQUESTEREMAIL + Environment.NewLine)
{
Foreground = Brushes.MidnightBlue
});
tbNote.Inlines.Add(new Run("Subject: ")
{
FontWeight = FontWeights.Bold
});
tbNote.Inlines.Add(new Run(ticketInfo.SUBJECT + Environment.NewLine)
{
Foreground = Brushes.MidnightBlue
});
tbNote.Inlines.Add(new Run("Desc: ")
{
FontWeight = FontWeights.Bold
});
tbNote.Inlines.Add(new Run(ticketInfo.SHORTDESCRIPTION.TrimStart().Replace(" ", " ") + Environment.NewLine)
{
Foreground = Brushes.MidnightBlue
});
tbNote.Inlines.Add(new Run("Technician: ")
{
FontWeight = FontWeights.Bold
});
tbNote.Inlines.Add(new Run(ticketInfo.TECHNICIAN + Environment.NewLine)
{
Foreground = Brushes.MidnightBlue
});
return(true);
}
else
{
tbNote.Inlines.Clear();
tbNote.Inlines.Add(new Run("Unable to find ticket")
{
FontWeight = FontWeights.Bold
});
return(false);
// MarkTicketAsBad(ticketNumber);
}
}
public void Load()
{
DataTable dtCategories = new DataTable();
dtCategories.Columns.Add("Name");
sdCategories = SDTicket.readCategorySubcategoryAndItem();
foreach (var cat in sdCategories.operation.Details)
{
dtCategories.Rows.Add(cat.NAME);
}
dgCat.ItemsSource = dtCategories.DefaultView;
/*
* txtMessage.Text = "";
*
* sdCategories = sdCat;
* taskID = id;
* parent = p;
* serviceID = ServiceID;
*
* DataTable dtCategories = new DataTable();
* dtCategories.Columns.Add("Name");
*
* foreach (var cat in sdCategories.operation.Details)
* dtCategories.Rows.Add(cat.NAME);
* dgCat.ItemsSource = dtCategories.DefaultView;
*
* dgSubCat.ItemsSource = null;
* dgItem.ItemsSource = null;
* dgSLA.ItemsSource = parent.dtSLA.DefaultView;
*
* if (id != "")
* {
* lblTitle.Text = "Edit Task";
* foreach (DataRow dr in dtTasks.Rows)
* {
* if (dr["TaskID"].ToString() == id)
* {
* txtName.Text = dr["Name"].ToString();
* rectBiz.Opacity = (dr["ForBusinessAssoc"].ToString() == "True") ? 1d : 0.2d;
* rectOps.Opacity = (dr["ForOperationsAssoc"].ToString() == "True") ? 1d : 0.2d;
* rectIT.Opacity = (dr["ForITAssoc"].ToString() == "True") ? 1d : 0.2d;
*
* string cat = dr["ServiceDeskCategory"].ToString();
* string sub = dr["ServiceDeskSubCategory"].ToString();
* string item = dr["ServiceDeskItem"].ToString();
*
* txtDescription.Text = dr["Description"].ToString();
*
* setDataGridByColumn(dgSLA, "ServiceLevelAgreementID", dr["ServiceLevelAgreementID"].ToString());
*
* if (cat != "")
* {
* if (setDataGridToValue(dgCat, cat) == false)
* {
* txtMessage.Text = "Category \"" + cat + "\" is not in ServiceDesk";
* }
* else
* {
* fillSubcategories(cat);
* if (sub != "")
* {
* if (setDataGridToValue(dgSubCat, sub) == false)
* {
* txtMessage.Text = "Subcategory \"" + sub + "\" is not in ServiceDesk under category " + cat;
* }
* else
* {
* fillItmes(cat, sub);
* if (item != "")
* {
* if (setDataGridToValue(dgItem, item) == false)
* txtMessage.Text = "Item \"" + item + "\" is not in ServiceDesk under category " + cat + " and subcategory " + sub;
* }
* }
* }
* }
* }
* }
* }
* }
*
* else
* {
* lblTitle.Text = "Add Task";
* txtName.Text = "";
* txtDescription.Text = "";
* rectBiz.Opacity = 1d;
* rectOps.Opacity = 1d;
* rectIT.Opacity = 1d;
* dgSLA.SelectedIndex = -1;
* dgCat.SelectedIndex = -1;
* dgSubCat.SelectedIndex = -1;
* dgItem.SelectedIndex = -1;
* }
*
*
* //loadGroupData();
* //dgIcons.ItemsSource = dtGroups.DefaultView;
*
* //foreach (DataRow dr in dtGroups.Rows)
* //{
* // if (dr["ID"].ToString() == id)
* // {
* // txtName.Text = dr["Name"].ToString();
* // txtButtonText.Text = dr["ButtonText"].ToString();
* // txtButtonTitle.Text = dr["ButtonTitle"].ToString();
* // }
* //}
*/
}