/// <summary>
/// Gets the email id's of the SME uses who are available for oncallSupport.
/// </summary>
/// <param name="turnContext">Context object containing information cached for a single turn of conversation with a user.</param>
/// <param name="onCallSupportDetailSearchService">Provider to search on call support details in Azure Table Storage.</param>
/// <param name="teamId">Team id to which the message is being sent.</param>
/// <param name="memoryCache">MemoryCache instance for caching oncallexpert details.</param>
/// <param name="logger">Sends logs to the Application Insights service.</param>
/// <returns>string with appended email id's.</returns>
public static async Task <string> GetOnCallSMEUserListAsync(ITurnContext <IInvokeActivity> turnContext, IOnCallSupportDetailSearchService onCallSupportDetailSearchService, string teamId, IMemoryCache memoryCache, ILogger <RemoteSupportActivityHandler> logger)
{
try
{
string onCallSMEUsers = string.Empty;
var onCallSupportDetails = await onCallSupportDetailSearchService?.SearchOnCallSupportTeamAsync(searchQuery : string.Empty, count : 1);
if (onCallSupportDetails != null && onCallSupportDetails.Any())
{
var onCallSMEDetails = JsonConvert.DeserializeObject <List <OnCallSMEDetail> >(onCallSupportDetails.First().OnCallSMEs);
var expertEmailList = new List <string>();
foreach (var onCallSMEDetail in onCallSMEDetails)
{
var expertDetails = await TeamMemberCacheHelper.GetMemberInfoAsync(memoryCache, turnContext, onCallSMEDetail.ObjectId, teamId, CancellationToken.None);
expertEmailList.Add(expertDetails.Email);
}
onCallSMEUsers = string.Join(", ", expertEmailList);
}
return(onCallSMEUsers);
}
#pragma warning disable CA1031 // Do not catch general exception types
catch (Exception ex)
#pragma warning restore CA1031 // Do not catch general exception types
{
logger.LogError(ex, "Error in getting the oncallSMEUsers list.");
}
return(null);
}
/// <summary>
/// Method mentions user in respective channel of which they are part after modifying experts list.
/// </summary>
/// <param name="onCallExpertsObjectIds">Collection of on call expert objectIds.</param>
/// <param name="turnContext">Provides context for a turn of a bot.</param>
/// <param name="logger">Sends logs to the Application Insights service.</param>
/// <param name="localizer">The current cultures' string localizer.</param>
/// <param name="memoryCache">MemoryCache instance for caching oncallexpert details</param>
/// <param name="cancellationToken">A cancellation token that can be used by other objects or threads to receive notice of cancellation.</param>
/// <returns>A task that sends notification in newly created channel and mention its members.</returns>
internal static async Task <Activity> SendMentionActivityAsync(
List <string> onCallExpertsObjectIds,
ITurnContext <IInvokeActivity> turnContext,
ILogger logger,
IStringLocalizer <Strings> localizer,
IMemoryCache memoryCache,
CancellationToken cancellationToken)
{
try
{
var mentionText = new StringBuilder();
var entities = new List <Entity>();
var expertDetail = new OnCallSMEDetail();
foreach (var expertId in onCallExpertsObjectIds)
{
var onCallExpert = await TeamMemberCacheHelper.GetMemberInfoAsync(memoryCache, turnContext, expertId, null, cancellationToken);
expertDetail = new OnCallSMEDetail {
Id = onCallExpert.Id, Name = onCallExpert.Name, Email = onCallExpert.Email
};
var mention = new Mention
{
Mentioned = new ChannelAccount()
{
Id = expertDetail.Id,
Name = expertDetail.Name,
},
Text = $"<at>{HttpUtility.HtmlEncode(expertDetail.Name)}</at>",
};
entities.Add(mention);
mentionText = string.IsNullOrEmpty(mentionText.ToString()) ? mentionText.Append(mention.Text) : mentionText.Append(", ").Append(mention.Text);
}
logger.LogInformation("Send message with names mentioned in team channel.");
var replyActivity = string.IsNullOrEmpty(mentionText.ToString()) ? MessageFactory.Text(localizer.GetString("OnCallListUpdateMessage")) : MessageFactory.Text(localizer.GetString("OnCallExpertMentionText", mentionText.ToString()));
replyActivity.Entities = entities;
await turnContext.SendActivityAsync(replyActivity, cancellationToken);
return(null);
}
#pragma warning disable CA1031 // Do not catch general exception types
catch (Exception ex)
#pragma warning restore CA1031 // Do not catch general exception types
{
logger.LogError(ex, $"Error while mentioning channel member in respective channels.");
return(null);
}
}
