/// <summary>
/// matchMakerStateChanged is the event handler that takes care of detecting when the matchmaker
/// gets removed from the data base. When this happens, there is no other option but to shutdown the
/// platform
/// </summary>
/// <param name="sender"></param>
/// <param name="args"></param>
private void matchMakerStateChanged(object sender, LocalEndpointStateChangedEventArgs args)
{
AcdPlatform platform = _matchMaker._platform;
AcdLogger logger = _matchMaker._logger;
if (args.Reason == LocalEndpointStateTransitionReason.OwnerDisabledOrRemoved)
{
if (null != platform)
{
platform.BeginShutdown(ar => { platform.EndShutdown(ar); }, null);
if (null != logger)
{
logger.Log("AcdAgentMatchMaker: Contact has been moved or removed, shutting down the application.");
}
}
else
{
if (null != logger)
{
_matchMaker._logger.Log("AcdAgentMatchMaker: Contact has been moved or removed, but the platform is null. Cannot shut down the application.");
}
}
}
}
internal AcdAgentHunter(AcdPortal portal, AcdAgentMatchMaker matchMaker, AcdLogger logger)
{
_portal = portal;
_matchMaker = matchMaker;
_logger = logger;
_averageQueueTime = new AcdAverageQueueTime(portal);
}
internal AcdConferenceServicesAnchor(string conferenceUri, ApplicationEndpoint endpoint, AcdLogger logger)
{
_endpoint = endpoint;
_logger = logger;
_conferenceUri = conferenceUri;
_state = ConferenceServicesAnchorState.Idle;
_conversation = new Conversation(endpoint);
_conversation.Impersonate("sip:" + Guid.NewGuid() + "@" + endpoint.DefaultDomain, null, null);
_conversation.ApplicationContext = this;
}
internal AcdMusicOnHoldServer(AcdAgentMatchMaker matchMaker, string mohFilePath, AcdLogger logger)
{
_matchMaker = matchMaker;
_mohFilePath = mohFilePath;
_logger = logger;
_mohFileSource = new WmaFileSource(mohFilePath);
_mohPlayer = new Player();
_mohPlayer.SetMode(PlayerMode.Manual);
_mohPlayer.SetSource(_mohFileSource);
this.UpdateState(MusicOnHoldServerState.Created);
}
/// <summary>
/// AcdAgentMatchMaker constructs the Automatic Call Distributor match maker
/// </summary>
internal AcdAgentMatchMaker(AcdPlatform platform, AcdAgentMatchMakerConfiguration configuration, ApplicationEndpointSettings endpointSettings, AcdLogger logger)
{
_platform = platform;
_configuration = configuration;
_logger = logger;
_matchMakerState = MatchMakerState.Created;
_pendingAgentRequestQueueItems = new List <PendingAgentMatchRequestQueueItem>();
endpointSettings.AutomaticPresencePublicationEnabled = true;
endpointSettings.Presence.RemotePresenceSubscriptionCategories.Clear();
endpointSettings.Presence.RemotePresenceSubscriptionCategories.Add("state");
//Create the endpoint that will be used by the Agent match maker.
_endpoint = new ApplicationEndpoint(platform.CollaborationPlatform, endpointSettings);
}
public AcdPortal(AcdPlatform platform, AcdPortalConfiguration config, ApplicationEndpointSettings endpointSettings)
{
_acdPlatform = platform;
_configuration = config;
_uri = config.Uri;
_sessions = new List <AcdCustomerSession>();
_logger = new AcdLogger();
endpointSettings.AutomaticPresencePublicationEnabled = true;
endpointSettings.Presence.PreferredServiceCapabilities = null;
endpointSettings.UseRegistration = true;
endpointSettings.SupportedMimePartContentTypes = new List <ContentType>()
{
new ContentType("application/octet-stream")
};
_endpoint = new ApplicationEndpoint(this.Platform.CollaborationPlatform, endpointSettings);
_endpoint.InnerEndpoint.AddSipExtension("picav");
this.UpdatePortalState(PortalState.Created);
}
internal AcdSupervisorSession(AcdAgentMatchMaker matchMaker, Supervisor supervisor, AcdLogger logger)
{
_matchMaker = matchMaker;
_supervisor = supervisor;
_logger = logger;
}
internal Agent(AcdLogger logger)
{
_logger = logger;
this.IsOnline = false;
}
