public IAsyncResult BeginStartMonitoringSession(Uri uri,
AsyncCallback userCallback, object state)
{
requestType request = _requestProcessor.CreateRequest(ContextChannelRequestType.StartMonitoring);
request.startmonitoringsession = new startmonitoringsessionType
{
uri = uri.ToString(),
sessionId = Guid.NewGuid().ToString()
};
SupervisorMonitoringChannel monitoringChannel = new SupervisorMonitoringChannel(this, request.startmonitoringsession.sessionId);
_monitoringChannel = monitoringChannel;
ProcessRequestAsyncResult requestAsyncResult =
new StartMonitoringProcessRequestAsyncResult(monitoringChannel, request, _requestProcessor,
userCallback, state);
_requestProcessor.AddPendingRequest(request, requestAsyncResult);
requestAsyncResult.Process();
return(requestAsyncResult);
}
public IAsyncResult BeginStopMonitoringSession(
AsyncCallback userCallback, object state)
{
SupervisorMonitoringChannel monitoringChannel = _monitoringChannel;
if (monitoringChannel == null)
{
AsyncResultNoResult result = new AsyncResultNoResult(userCallback, state);
result.SetAsCompleted(null, true);
return(result);
}
_monitoringChannel = null;
requestType request = _requestProcessor.CreateRequest(ContextChannelRequestType.StopMonitoring);
request.terminatemonitoringsession = new terminatemonitoringsessionType();
request.terminatemonitoringsession.sessionId = monitoringChannel.SessionId;
ProcessRequestAsyncResult requestAsyncResult =
new ProcessRequestAsyncResult(request, _requestProcessor, Conversation, ApplicationId,
userCallback, state);
_requestProcessor.AddPendingRequest(request, requestAsyncResult);
requestAsyncResult.Process();
return(requestAsyncResult);
}
public StartMonitoringProcessRequestAsyncResult(SupervisorMonitoringChannel monitoringChannel,
requestType request,
RequestProcessor requestProcessor,
AsyncCallback userCallback, object state)
: base(request, requestProcessor, monitoringChannel.SupervisorDashboardChannel.Conversation,
monitoringChannel.SupervisorDashboardChannel.ApplicationId, userCallback, state)
{
SupervisorMonitoringChannel = monitoringChannel;
}
public ProcessRequestAsyncResult(requestType request,
RequestProcessor requestProcessor,
Conversation conversation,
string applicationId,
AsyncCallback userCallback, object state)
: base(userCallback, state)
{
Request = request;
_requestProcessor = requestProcessor;
Conversation = conversation;
ApplicationId = applicationId;
}
public IAsyncResult BeginHold(AsyncCallback userCallback, object state)
{
requestType request = _requestProcessor.CreateRequest(ContextChannelRequestType.Hold);
ProcessRequestAsyncResult requestAsyncResult =
new ProcessRequestAsyncResult(request, _requestProcessor, Conversation, ApplicationId,
userCallback, state);
_requestProcessor.AddPendingRequest(request, requestAsyncResult);
requestAsyncResult.Process();
return(requestAsyncResult);
}
public IAsyncResult BeginBargeIn(
AsyncCallback userCallback, object state)
{
requestType request = _requestProcessor.CreateRequest(ContextChannelRequestType.BargeIn);
ProcessRequestAsyncResult requestAsyncResult =
new ProcessRequestAsyncResult(request, _requestProcessor, SupervisorDashboardChannel.Conversation, SupervisorDashboardChannel.ApplicationId,
userCallback, state);
_requestProcessor.AddPendingRequest(request, requestAsyncResult);
requestAsyncResult.Process();
return requestAsyncResult;
}
public IAsyncResult BeginWhisper(Uri uri,
AsyncCallback userCallback, object state)
{
requestType request = _requestProcessor.CreateRequest(ContextChannelRequestType.Whisper);
request.whisper = new whisperType();
request.whisper.uri = uri.ToString();
ProcessRequestAsyncResult requestAsyncResult =
new ProcessRequestAsyncResult(request, _requestProcessor, SupervisorDashboardChannel.Conversation, SupervisorDashboardChannel.ApplicationId,
userCallback, state);
_requestProcessor.AddPendingRequest(request, requestAsyncResult);
requestAsyncResult.Process();
return requestAsyncResult;
}
public IAsyncResult BeginEscalate(IEnumerable <agentSkillType> skills,
AsyncCallback userCallback, object state)
{
requestType request = _requestProcessor.CreateRequest(ContextChannelRequestType.Escalate);
request.escalate = new escalateType();
request.escalate.agentSkills = skills.ToArray();
ProcessRequestAsyncResult requestAsyncResult =
new ProcessRequestAsyncResult(request, _requestProcessor, Conversation, ApplicationId,
userCallback, state);
_requestProcessor.AddPendingRequest(request, requestAsyncResult);
requestAsyncResult.Process();
return(requestAsyncResult);
}
public static string Serialize(requestType request)
{
string serializedRequest;
using (StringWriter sw = new StringWriter(new StringBuilder(128), CultureInfo.InvariantCulture))
{
using (XmlWriter messageWriter = XmlWriter.Create(sw))
{
messageWriter.WriteStartElement("request");
messageWriter.WriteStartAttribute("requestId");
messageWriter.WriteString(request.requestId.ToString());
messageWriter.WriteEndAttribute();
if (!string.IsNullOrEmpty(request.sessionId))
{
messageWriter.WriteStartAttribute("sessionId");
messageWriter.WriteString(request.sessionId);
messageWriter.WriteEndAttribute();
}
if (request.hold != null)
{
messageWriter.WriteStartElement("hold");
messageWriter.WriteEndElement();
}
else if (request.retrieve != null)
{
messageWriter.WriteStartElement("retrieve");
messageWriter.WriteEndElement();
}
else if (request.bargein != null)
{
messageWriter.WriteStartElement("bargein");
messageWriter.WriteEndElement();
}
else if (request.whisper != null)
{
messageWriter.WriteStartElement("whisper");
messageWriter.WriteStartElement("uri");
messageWriter.WriteString(request.whisper.uri);
messageWriter.WriteEndElement();
messageWriter.WriteEndElement();
}
else if (request.escalate != null)
{
messageWriter.WriteStartElement("escalate");
messageWriter.WriteStartElement("agentSkills");
foreach (agentSkillType skill in request.escalate.agentSkills)
{
messageWriter.WriteStartElement("agentSkill");
messageWriter.WriteStartAttribute("name");
messageWriter.WriteString(skill.name);
messageWriter.WriteEndAttribute();
messageWriter.WriteString(skill.Value);
messageWriter.WriteEndElement();
}
messageWriter.WriteEndElement();
messageWriter.WriteEndElement();
}
else if (request.startmonitoringsession != null)
{
messageWriter.WriteStartElement("start-monitoring-session");
messageWriter.WriteStartAttribute("sessionId");
messageWriter.WriteString(request.startmonitoringsession.sessionId);
messageWriter.WriteEndAttribute();
messageWriter.WriteStartElement("uri");
messageWriter.WriteString(request.startmonitoringsession.uri);
messageWriter.WriteEndElement();
messageWriter.WriteEndElement();
}
else if (request.terminatemonitoringsession != null)
{
messageWriter.WriteStartElement("terminate-monitoring-session");
messageWriter.WriteStartAttribute("sessionId");
messageWriter.WriteString(request.terminatemonitoringsession.sessionId);
messageWriter.WriteEndAttribute();
messageWriter.WriteEndElement();
}
messageWriter.WriteEndElement(); //end request
messageWriter.Close();
serializedRequest = sw.ToString();
}
}
return(serializedRequest);
}
