public IAsyncResult BeginStopMonitoringSession(
AsyncCallback userCallback, object state)
{
SupervisorMonitoringChannel monitoringChannel = _monitoringChannel;
if (monitoringChannel == null)
{
AsyncResultNoResult result = new AsyncResultNoResult(userCallback, state);
result.SetAsCompleted(null, true);
return(result);
}
_monitoringChannel = null;
requestType request = _requestProcessor.CreateRequest(ContextChannelRequestType.StopMonitoring);
request.terminatemonitoringsession = new terminatemonitoringsessionType();
request.terminatemonitoringsession.sessionId = monitoringChannel.SessionId;
ProcessRequestAsyncResult requestAsyncResult =
new ProcessRequestAsyncResult(request, _requestProcessor, Conversation, ApplicationId,
userCallback, state);
_requestProcessor.AddPendingRequest(request, requestAsyncResult);
requestAsyncResult.Process();
return(requestAsyncResult);
}
public void EndHold(IAsyncResult result)
{
ProcessRequestAsyncResult asyncResult = result as ProcessRequestAsyncResult;
if (asyncResult != null)
{
asyncResult.EndInvoke();
}
else
{
throw new Exception("Invalid async result");
}
}
public IAsyncResult BeginHold(AsyncCallback userCallback, object state)
{
requestType request = _requestProcessor.CreateRequest(ContextChannelRequestType.Hold);
ProcessRequestAsyncResult requestAsyncResult =
new ProcessRequestAsyncResult(request, _requestProcessor, Conversation, ApplicationId,
userCallback, state);
_requestProcessor.AddPendingRequest(request, requestAsyncResult);
requestAsyncResult.Process();
return(requestAsyncResult);
}
public IAsyncResult BeginBargeIn(
AsyncCallback userCallback, object state)
{
requestType request = _requestProcessor.CreateRequest(ContextChannelRequestType.BargeIn);
ProcessRequestAsyncResult requestAsyncResult =
new ProcessRequestAsyncResult(request, _requestProcessor, SupervisorDashboardChannel.Conversation, SupervisorDashboardChannel.ApplicationId,
userCallback, state);
_requestProcessor.AddPendingRequest(request, requestAsyncResult);
requestAsyncResult.Process();
return requestAsyncResult;
}
public IAsyncResult BeginWhisper(Uri uri,
AsyncCallback userCallback, object state)
{
requestType request = _requestProcessor.CreateRequest(ContextChannelRequestType.Whisper);
request.whisper = new whisperType();
request.whisper.uri = uri.ToString();
ProcessRequestAsyncResult requestAsyncResult =
new ProcessRequestAsyncResult(request, _requestProcessor, SupervisorDashboardChannel.Conversation, SupervisorDashboardChannel.ApplicationId,
userCallback, state);
_requestProcessor.AddPendingRequest(request, requestAsyncResult);
requestAsyncResult.Process();
return requestAsyncResult;
}
public IAsyncResult BeginEscalate(IEnumerable <agentSkillType> skills,
AsyncCallback userCallback, object state)
{
requestType request = _requestProcessor.CreateRequest(ContextChannelRequestType.Escalate);
request.escalate = new escalateType();
request.escalate.agentSkills = skills.ToArray();
ProcessRequestAsyncResult requestAsyncResult =
new ProcessRequestAsyncResult(request, _requestProcessor, Conversation, ApplicationId,
userCallback, state);
_requestProcessor.AddPendingRequest(request, requestAsyncResult);
requestAsyncResult.Process();
return(requestAsyncResult);
}
