/// <summary>
/// Deletes the user.
/// </summary>
/// <param name="UserId">The user id.</param>
public static void DeleteUser(int UserId)
{
using (DbTransaction tran = DbTransaction.Begin())
{
foreach (IncidentBox box in IncidentBox.List())
{
bool bWasModified = false;
if (box.Document.GeneralBlock.ResponsiblePool.Contains(UserId))
{
box.Document.GeneralBlock.ResponsiblePool.Remove(UserId);
bWasModified = true;
}
if (box.Document.EMailRouterBlock.InformationRecipientList.Contains(UserId))
{
box.Document.EMailRouterBlock.InformationRecipientList.Remove(UserId);
bWasModified = true;
}
if (bWasModified)
{
IncidentBoxDocument.Save(box.Document);
}
}
tran.Commit();
}
}
public static IncidentBoxDocument Load(int IncidentBoxId, string Xml)
{
IncidentBoxDocument retVal = new IncidentBoxDocument(IncidentBoxId);
retVal.Load(Xml);
return(retVal);
}
/// <summary>
/// Replases the user.
/// </summary>
/// <param name="OldUserId">The old user id.</param>
/// <param name="NewUserId">The new user id.</param>
public static void ReplaseUser(int OldUserId, int NewUserId)
{
using (DbTransaction tran = DbTransaction.Begin())
{
foreach (IncidentBox box in IncidentBox.List())
{
bool bWasModified = false;
if (box.Document.GeneralBlock.AllowControl &&
box.Document.GeneralBlock.ControllerAssignType == ControllerAssignType.CustomUser &&
box.Document.GeneralBlock.Controller == OldUserId)
{
box.Document.GeneralBlock.Controller = NewUserId;
bWasModified = true;
}
if (box.Document.GeneralBlock.Manager == OldUserId)
{
box.Document.GeneralBlock.Manager = NewUserId;
bWasModified = true;
}
if (box.Document.GeneralBlock.ResponsibleAssignType == ResponsibleAssignType.CustomUser &&
box.Document.GeneralBlock.Responsible == OldUserId)
{
box.Document.GeneralBlock.Responsible = NewUserId;
bWasModified = true;
}
if (box.Document.GeneralBlock.ResponsiblePool.Contains(OldUserId))
{
box.Document.GeneralBlock.ResponsiblePool.Remove(OldUserId);
bWasModified = true;
}
if (box.Document.EMailRouterBlock.InformationRecipientList.Contains(OldUserId))
{
box.Document.EMailRouterBlock.InformationRecipientList.Remove(OldUserId);
bWasModified = true;
}
if (bWasModified)
{
IncidentBoxDocument.Save(box.Document);
}
}
tran.Commit();
}
}
/// <summary>
/// Loads the specified incident box id.
/// </summary>
/// <param name="IncidentBoxId">The incident box id.</param>
/// <returns></returns>
public static IncidentBoxDocument Load(int IncidentBoxId)
{
IncidentBoxDocument retVal = new IncidentBoxDocument(IncidentBoxId);
IncidentBoxRow row = IncidentBoxRow.Load(IncidentBoxId);
if (row.Document != string.Empty)
{
retVal.Load(row.Document);
}
return(retVal);
}
public static int Create(string Name, string IdentifierMask, bool IsDefault, int Index)
{
if (!CanModify())
{
throw new AccessDeniedException();
}
try
{
IncidentBoxRow row = new IncidentBoxRow();
row.Name = Name;
row.IdentifierMask = IdentifierMask;
row.IsDefault = IsDefault;
row.Index = Index;
row.Update();
// Create Default IncidentBoxDocument
IncidentBoxDocument doc = IncidentBoxDocument.Load(row.PrimaryKeyId);
doc.GeneralBlock.Manager = Security.CurrentUser.UserID;
doc.GeneralBlock.Responsible = Security.CurrentUser.UserID;
IncidentBoxDocument.Save(doc);
return(row.PrimaryKeyId);
}
catch (System.Data.SqlClient.SqlException ex)
{
if (ex.Message.IndexOf("'IX_IncidentBox_1'") != -1)
{
throw new IncidentBoxDuplicateIdentifierMaskException();
}
else if (ex.Message.IndexOf("'IX_IncidentBox'") != -1)
{
throw new IncidentBoxDuplicateNameException();
}
else
{
throw;
}
}
}
public static void Update(IncidentBox box, IncidentBoxDocument document)
{
if (!CanModify())
{
throw new AccessDeniedException();
}
using (Database.DbTransaction tran = Database.DbTransaction.Begin())
{
IncidentBox.Update(box);
IncidentBoxDocument.Save(document);
// O.R.[2008-12-16]: Recalculate Current Responsible
DBIncident.RecalculateCurrentResponsibleByIncidentBox(box.IncidentBoxId);
tran.Commit();
}
}
/// <summary>
/// Raises the document modifications.
/// </summary>
/// <param name="IncidentId">The incident id.</param>
/// <param name="OldIncidentBoxId">The old incident box id.</param>
/// <param name="NewIncidentBoxId">The new incident box id.</param>
public static void RaiseModifications(int IncidentId, int OldIncidentBoxId, int NewIncidentBoxId)
{
if (OldIncidentBoxId == NewIncidentBoxId)
{
return;
}
IncidentBoxDocument oldDoc = IncidentBoxDocument.Load(OldIncidentBoxId);
IncidentBoxDocument newDoc = IncidentBoxDocument.Load(NewIncidentBoxId);
// Find Real Update
if (oldDoc.GeneralBlock.AllowControl && !newDoc.GeneralBlock.AllowControl)
{
// Turn OffControling
Incident.RaiseTurnOffControling(IncidentId, NewIncidentBoxId);
}
else if (newDoc.GeneralBlock.AllowControl)
{
if (oldDoc.GeneralBlock.Manager != newDoc.GeneralBlock.Manager &&
newDoc.GeneralBlock.ControllerAssignType == ControllerAssignType.Manager)
{
Incident.RaiseChangeController(IncidentId, NewIncidentBoxId,
oldDoc.GeneralBlock.Manager,
newDoc.GeneralBlock.Manager);
}
else if (newDoc.GeneralBlock.ControllerAssignType == ControllerAssignType.CustomUser &&
oldDoc.GeneralBlock.Controller != newDoc.GeneralBlock.Controller)
{
Incident.RaiseChangeController(IncidentId, NewIncidentBoxId,
oldDoc.GeneralBlock.Controller,
newDoc.GeneralBlock.Controller);
}
}
if (oldDoc.GeneralBlock.Manager != newDoc.GeneralBlock.Manager)
{
Incident.RaiseChangeManager(IncidentId, NewIncidentBoxId,
oldDoc.GeneralBlock.Manager, newDoc.GeneralBlock.Manager);
}
}
/// <summary>
/// Loads the specified incident box id.
/// </summary>
/// <param name="IncidentBoxId">The incident box id.</param>
/// <returns></returns>
public static IncidentBoxDocument Load(int IncidentBoxId)
{
IncidentBoxDocument retVal = new IncidentBoxDocument(IncidentBoxId);
IncidentBoxRow row = IncidentBoxRow.Load(IncidentBoxId);
if(row.Document!=string.Empty)
{
retVal.Load(row.Document);
}
return retVal;
}
public static void Update(IncidentBox box, IncidentBoxDocument document)
{
if(!CanModify())
throw new AccessDeniedException();
using(Database.DbTransaction tran = Database.DbTransaction.Begin())
{
IncidentBox.Update(box);
IncidentBoxDocument.Save(document);
// O.R.[2008-12-16]: Recalculate Current Responsible
DBIncident.RecalculateCurrentResponsibleByIncidentBox(box.IncidentBoxId);
tran.Commit();
}
}
public static void SetIncidentState(ForumStorage.NodeType nodeType, IncidentBoxDocument incidentBoxDocument, int IncidentId, int ThreadNodeId, ObjectStates state)
{
Issue2.SetStateByEmail(nodeType, incidentBoxDocument, IncidentId, ThreadNodeId, state);
}
public static void SetIncidentState(ForumStorage.NodeType nodeType, IncidentBoxDocument incidentBoxDocument, int IncidentId, int ThreadNodeId, ObjectStates state)
{
Issue2.SetStateByEmail(nodeType, incidentBoxDocument, IncidentId, ThreadNodeId, state);
}
public static ArrayList Send(int IncidentId, EMailRouterPop3Box pop3Box, Pop3Message InMsg, string[] RecipientEmails)
{
ArrayList retVal = new ArrayList();
IncidentBox incidentBox = IncidentBox.Load(Incident.GetIncidentBox(IncidentId));
EMailRouterIncidentBoxBlock settings = IncidentBoxDocument.Load(incidentBox.IncidentBoxId).EMailRouterBlock;
if (pop3Box.IsInternal)
{
#region Internal -> Extrenal
// Internal -> Internal Info
// 2009-06-16 OZ: Add Chech send emails to internal users
if (settings.AllowEMailRouting)
{
// 2007-02-12 OZ: "FN LN" <*****@*****.**>
string FromEmail = string.Format("\"{0} {1}\" <{2}>",
Security.CurrentUser.LastName,
Security.CurrentUser.FirstName,
pop3Box.EMailAddress);
OutputMessageCreator output2Iternal = new OutputMessageCreator(InMsg, IncidentId, pop3Box.EMailAddress, FromEmail);
// Exclude a message sender
//output2Iternal.AddIgnoreRecipient(EMailMessage.GetSenderEmail(InMsg));
// Load InternalUser
foreach (int UserId in GetInternalUsersByIncidentId(IncidentId))
{
output2Iternal.AddRecipient(UserId);
retVal.Add(UserId);
}
// Load InformationRecipientList
// foreach(int infoRecipient in IncidentBoxDocument.Load(incidentBox.IncidentBoxId).EMailRouterBlock.InformationRecipientList)
// {
// output2Iternal.AddRecipient(infoRecipient);
// }
foreach (OutputMessage outputMsg in output2Iternal.Create())
{
//try
//{
SmtpClientUtility.SendMessage(OutgoingEmailServiceType.HelpDeskEmailBox, pop3Box.EMailRouterPop3BoxId, outputMsg.MailFrom, outputMsg.RcptTo, outputMsg.Subject, outputMsg.Data);
//}
//catch(Exception ex)
//{
// System.Diagnostics.Trace.WriteLine(ex);
// Log.WriteError(ex.ToString());
//}
}
}
// Internal -> Extrenal
string publicEmail = FindEMailRouterPublicEmail(IncidentId);
if (publicEmail != string.Empty)
{
//EMailRouterPop3Box externalPop3Box = EMailRouterPop3Box.Load(realEMailBoxId);
OutputMessageCreator output2External = new OutputMessageCreator(InMsg, IncidentId, publicEmail, publicEmail);
// Load External Senders
// foreach(string exRecipient in EMailMessage.GetExternalSendersByIncidentId(IncidentId))
// {
// output2External.AddRecipient(exRecipient);
// }
// Load External Senders
foreach (EMailIssueExternalRecipient exRecipient in EMailIssueExternalRecipient.List(IncidentId))
{
output2External.AddRecipient(exRecipient.EMail);
}
// 2007-03-12 RecipientEmails Addon
if (RecipientEmails != null)
{
foreach (string exItem in RecipientEmails)
{
int emailUserId = DBUser.GetUserByEmail(exItem, false);
if (emailUserId > 0)
{
if (!retVal.Contains(emailUserId))
{
output2External.AddRecipient(exItem);
retVal.Add(emailUserId);
}
}
else
{
output2External.AddRecipient(exItem);
}
}
}
//
int emailBoxId = EMail.EMailRouterOutputMessage.FindEMailRouterPublicId(IncidentId);
foreach (OutputMessage outputMsg in output2External.Create())
{
//try
//{
SmtpClientUtility.SendMessage(OutgoingEmailServiceType.HelpDeskEmailBox, emailBoxId, outputMsg.MailFrom, outputMsg.RcptTo, outputMsg.Subject, outputMsg.Data);
//}
//catch(Exception ex)
//{
// System.Diagnostics.Trace.WriteLine(ex);
// Log.WriteError(ex.ToString());
//}
}
}
#endregion
}
else
{
if (!settings.AllowEMailRouting)
{
return(retVal);
}
EMailRouterPop3Box internalPop3Box = EMailRouterPop3Box.ListInternal();
if (internalPop3Box == null)
{
return(retVal);
}
#region // External -> Internal
// External -> Internal
string SenderName = EMailMessage.GetSenderName(InMsg);
string FromEmail = SenderName == string.Empty?internalPop3Box.EMailAddress:
string.Format("\"{0}\" <{1}>",
SenderName,
internalPop3Box.EMailAddress);
OutputMessageCreator output = new OutputMessageCreator(InMsg, IncidentId, internalPop3Box.EMailAddress, FromEmail);
string Subject = (InMsg.Subject == null?string.Empty:InMsg.Subject);
if (Subject == string.Empty)
{
// OZ: Maybe: Set Default Inicdent Title if subject is empty
//Subject = Incident.GetIncidentTitle(IncidentId);
}
if (TicketUidUtil.LoadFromString(Subject) == string.Empty)
{
output.Subject = string.Format("[{0}] {1}", TicketUidUtil.Create(incidentBox.IdentifierMask, IncidentId), Subject);
}
foreach (int UserId in GetInternalUsersByIncidentId(IncidentId))
{
output.AddRecipient(UserId);
retVal.Add(UserId);
}
// IncidentBoxDocument incidentDoc = IncidentBoxDocument.Load(incidentBox.IncidentBoxId);
//
// foreach(int infoRecipient in incidentDoc.EMailRouterBlock.InformationRecipientList)
// {
// output.AddRecipient(infoRecipient);
// }
foreach (OutputMessage outputMsg in output.Create())
{
//try
//{
SmtpClientUtility.SendMessage(OutgoingEmailServiceType.HelpDeskEmailBox, internalPop3Box.EMailRouterPop3BoxId, outputMsg.MailFrom, outputMsg.RcptTo, outputMsg.Subject, outputMsg.Data);
//}
//catch(Exception ex)
//{
// System.Diagnostics.Trace.WriteLine(ex);
// Log.WriteError(ex.ToString());
//}
}
#endregion
}
return(retVal);
}
public static void SetStateByEmail(ForumStorage.NodeType nodeType, IncidentBoxDocument incidentBoxDocument, int IncidentId, int ThreadNodeId, ObjectStates state)
{
//if(ForumStorage.NodeType.Outgoing == nodeType || ForumStorage.NodeType.Internal == nodeType)
{
int stateId = (int)state;
int oldStateId = -1;
int responsibleId = -1;
bool oldIsGroupResponsobility = false;
using(IDataReader reader = Incident.GetIncidentTrackingState(IncidentId, false))
{
if(reader.Read())
{
oldStateId = (int)reader["StateId"];
responsibleId = (int)reader["ResponsibleId"];
oldIsGroupResponsobility = (bool)reader["IsResponsibleGroup"];
}
}
if(stateId==(int)ObjectStates.ReOpen && oldStateId==(int)ObjectStates.Active)
return;
using(DbTransaction tran = DbTransaction.Begin())
{
if(stateId != oldStateId)
UpdateStateAndNotifyController(IncidentId, stateId, ThreadNodeId);
if(stateId == (int)ObjectStates.Active || stateId == (int)ObjectStates.ReOpen || stateId == (int)ObjectStates.Upcoming)
{
//set responsible if it's incoming and resp not set
if(responsibleId <= 0)
{
DbIssue2.UpdateResponsibility(IncidentId, Security.UserID, false);
// O.R.[2008-12-16]: Recalculate Current Responsible
DBIncident.RecalculateCurrentResponsible(IncidentId);
SystemEvents.AddSystemEvents(SystemEventTypes.Issue_Updated_Responsible_Assigned, IncidentId, Security.UserID);
IncidentForum.AddForumMesageWithResponsibleChange(IncidentId, ThreadNodeId, Security.UserID);
}
}
tran.Commit();
}
}
}
public static void Save(IncidentBoxDocument document)
{
using(DbTransaction tran = DbTransaction.Begin())
{
IncidentBoxRow row = IncidentBoxRow.Load(document.OwnerIncidentBoxId);
IncidentBoxDocument prevDocument = IncidentBoxDocument.Load(document.OwnerIncidentBoxId, row.Document);
row.Document = document.GetDocumentString();
row.ManagerId = document.GeneralBlock.Manager;
if(document.GeneralBlock.AllowControl)
{
if(document.GeneralBlock.ControllerAssignType== ControllerAssignType.CustomUser)
row.ControllerId = document.GeneralBlock.Controller;
if (document.GeneralBlock.ControllerAssignType == ControllerAssignType.Manager)
row.ControllerId = document.GeneralBlock.Manager;
if (document.GeneralBlock.ControllerAssignType == ControllerAssignType.Creator)
row.ControllerId = 0;
}
else
row.ControllerId = -1;
row.CalendarId = document.GeneralBlock.CalendarId;
row.ExpectedDuration = document.GeneralBlock.ExpectedDuration;
row.ExpectedResponseTime = document.GeneralBlock.ExpectedResponseTime;
row.ExpectedAssignTime = document.GeneralBlock.ExpectedAssignTime;
row.TaskTime = document.GeneralBlock.TaskTime;
row.Update();
// Find Real Update
if(prevDocument.GeneralBlock.AllowControl && !document.GeneralBlock.AllowControl)
{
// Turn OffControling
Incident.RaiseTurnOffControling(document.OwnerIncidentBoxId);
}
else if (document.GeneralBlock.AllowControl)
{
if (prevDocument.GeneralBlock.Manager!=document.GeneralBlock.Manager &&
document.GeneralBlock.ControllerAssignType == ControllerAssignType.Manager)
{
Incident.RaiseChangeController(document.OwnerIncidentBoxId,
prevDocument.GeneralBlock.Manager,
document.GeneralBlock.Manager);
}
else if(document.GeneralBlock.ControllerAssignType == ControllerAssignType.CustomUser &&
prevDocument.GeneralBlock.Controller!=document.GeneralBlock.Controller)
{
Incident.RaiseChangeController(document.OwnerIncidentBoxId,
prevDocument.GeneralBlock.Controller,
document.GeneralBlock.Controller);
}
}
if (prevDocument.GeneralBlock.Manager!=document.GeneralBlock.Manager)
{
Incident.RaiseChangeManager(document.OwnerIncidentBoxId, prevDocument.GeneralBlock.Manager, document.GeneralBlock.Manager);
}
tran.Commit();
}
}
/// <summary>
/// Processes the X ibn headers.
/// </summary>
/// <param name="IncidentId">The incident id.</param>
/// <param name="ThreadNodeId">The thread node id.</param>
/// <param name="Msg">The MSG.</param>
/// <returns></returns>
public static bool ProcessXIbnHeaders(int IncidentId, int ThreadNodeId, Pop3Message Msg)
{
bool bRetVal = true;
ForumStorage.NodeType nodeType = ForumStorage.NodeType.Internal;
ForumThreadNodeSettingCollection settings = new ForumThreadNodeSettingCollection(ThreadNodeId);
if (settings.Contains(ForumThreadNodeSetting.Incoming))
{
nodeType = ForumStorage.NodeType.Incoming;
}
else if (settings.Contains(ForumThreadNodeSetting.Outgoing))
{
nodeType = ForumStorage.NodeType.Outgoing;
}
bool bSetIncidentState = false;
ObjectStates cmdObjectStates = ObjectStates.Active;
int newResponsibleId = 0;
foreach (string HeaderName in Msg.Headers.AllKeys)
{
string UpHeaderName = HeaderName.ToUpper();
if (UpHeaderName.StartsWith("X-IBN-"))
{
switch (UpHeaderName)
{
case "X-IBN-STATE":
if (Msg.Headers[HeaderName].Trim() != "0")
{
cmdObjectStates = (ObjectStates)Enum.Parse(typeof(ObjectStates), Msg.Headers[HeaderName]);
if (cmdObjectStates >= ObjectStates.Upcoming &&
cmdObjectStates <= ObjectStates.OnCheck)
{
bSetIncidentState = true;
}
else
{
// OZ: Wrong Object State
cmdObjectStates = ObjectStates.Active;
}
}
break;
case "X-IBN-PRIVATEMSG":
if (Msg.Headers[HeaderName].Trim() != "0")
{
XIbnHeaderCommand.SetPrivateStatus(ThreadNodeId);
nodeType = ForumStorage.NodeType.Internal;
bRetVal = false;
}
break;
case "X-IBN-RESOLUTION":
if (Msg.Headers[HeaderName].Trim() != "0")
{
XIbnHeaderCommand.SetResolutionStatus(ThreadNodeId);
}
break;
case "X-IBN-WORKAROUND":
if (Msg.Headers[HeaderName].Trim() != "0")
{
XIbnHeaderCommand.SetWorkaroundStatus(ThreadNodeId);
}
break;
case "X-IBN-RESPONSIBLE":
if (Msg.Headers[HeaderName].Trim() != "0")
{
newResponsibleId = int.Parse(Msg.Headers[HeaderName]);
}
break;
default:
XIbnHeaderCommand.Unknown(IncidentId, Msg.Headers[HeaderName]);
break;
}
}
}
// Set Default IBN Object State
if (!bSetIncidentState)
{
if (nodeType == ForumStorage.NodeType.Incoming)
{
IncidentBoxDocument document = IncidentBoxDocument.Load(Incident.GetIncidentBox(IncidentId));
switch (document.EMailRouterBlock.IncomingEMailAction)
{
case ExternalEMailActionType.None:
break;
case ExternalEMailActionType.SetReOpenState:
XIbnHeaderCommand.SetIncidentState(nodeType, document, IncidentId, ThreadNodeId, ObjectStates.ReOpen);
break;
}
}
else if (nodeType == ForumStorage.NodeType.Outgoing)
{
IncidentBoxDocument document = IncidentBoxDocument.Load(Incident.GetIncidentBox(IncidentId));
switch (document.EMailRouterBlock.OutgoingEMailAction)
{
case InternalEMailActionType.None:
break;
case InternalEMailActionType.SendToCheck:
XIbnHeaderCommand.SetIncidentState(nodeType, document, IncidentId, ThreadNodeId, ObjectStates.OnCheck);
break;
case InternalEMailActionType.SetCompletedState:
XIbnHeaderCommand.SetIncidentState(nodeType, document, IncidentId, ThreadNodeId, ObjectStates.Completed);
break;
case InternalEMailActionType.SetSuspendState:
XIbnHeaderCommand.SetIncidentState(nodeType, document, IncidentId, ThreadNodeId, ObjectStates.Suspended);
break;
}
}
}
else
{
IncidentBoxDocument document = IncidentBoxDocument.Load(Incident.GetIncidentBox(IncidentId));
XIbnHeaderCommand.SetIncidentState(nodeType, document, IncidentId, ThreadNodeId, cmdObjectStates);
}
// OZ: 2008-11-24 ChangeResponsible, -1 = NotSet, -2 = Group
if (newResponsibleId != 0)
{
XIbnHeaderCommand.ChangeResponsible(IncidentId, newResponsibleId);
}
return(bRetVal);
}
public static IncidentBoxDocument Load(int IncidentBoxId, string Xml)
{
IncidentBoxDocument retVal = new IncidentBoxDocument(IncidentBoxId);
retVal.Load(Xml);
return retVal;
}
public static void Save(IncidentBoxDocument document)
{
using (DbTransaction tran = DbTransaction.Begin())
{
IncidentBoxRow row = IncidentBoxRow.Load(document.OwnerIncidentBoxId);
IncidentBoxDocument prevDocument = IncidentBoxDocument.Load(document.OwnerIncidentBoxId, row.Document);
row.Document = document.GetDocumentString();
row.ManagerId = document.GeneralBlock.Manager;
if (document.GeneralBlock.AllowControl)
{
if (document.GeneralBlock.ControllerAssignType == ControllerAssignType.CustomUser)
{
row.ControllerId = document.GeneralBlock.Controller;
}
if (document.GeneralBlock.ControllerAssignType == ControllerAssignType.Manager)
{
row.ControllerId = document.GeneralBlock.Manager;
}
if (document.GeneralBlock.ControllerAssignType == ControllerAssignType.Creator)
{
row.ControllerId = 0;
}
}
else
{
row.ControllerId = -1;
}
row.CalendarId = document.GeneralBlock.CalendarId;
row.ExpectedDuration = document.GeneralBlock.ExpectedDuration;
row.ExpectedResponseTime = document.GeneralBlock.ExpectedResponseTime;
row.ExpectedAssignTime = document.GeneralBlock.ExpectedAssignTime;
row.TaskTime = document.GeneralBlock.TaskTime;
row.Update();
// Find Real Update
if (prevDocument.GeneralBlock.AllowControl && !document.GeneralBlock.AllowControl)
{
// Turn OffControling
Incident.RaiseTurnOffControling(document.OwnerIncidentBoxId);
}
else if (document.GeneralBlock.AllowControl)
{
if (prevDocument.GeneralBlock.Manager != document.GeneralBlock.Manager &&
document.GeneralBlock.ControllerAssignType == ControllerAssignType.Manager)
{
Incident.RaiseChangeController(document.OwnerIncidentBoxId,
prevDocument.GeneralBlock.Manager,
document.GeneralBlock.Manager);
}
else if (document.GeneralBlock.ControllerAssignType == ControllerAssignType.CustomUser &&
prevDocument.GeneralBlock.Controller != document.GeneralBlock.Controller)
{
Incident.RaiseChangeController(document.OwnerIncidentBoxId,
prevDocument.GeneralBlock.Controller,
document.GeneralBlock.Controller);
}
}
if (prevDocument.GeneralBlock.Manager != document.GeneralBlock.Manager)
{
Incident.RaiseChangeManager(document.OwnerIncidentBoxId, prevDocument.GeneralBlock.Manager, document.GeneralBlock.Manager);
}
tran.Commit();
}
}
