public static EmailQueue CreateTicketOpdateretMail(Contact contact, string subject, int ticketNumber, string siteUrl, Bruger tekniker, Task task)
{
var ticketUrl = $"{siteUrl.TrimEnd('/')}/ticket/edit/{ticketNumber}";
var technician = tekniker != null ? tekniker.Bruger_Initialer : "(Ingen)";
var taskStatus = (TaskStatus)(task.Task_Status ?? 0);
string taskStatusText;
switch (taskStatus)
{
case TaskStatus.NotStartet:
taskStatusText = "Endnu ikke påbegyndt";
break;
case TaskStatus.WaitingFor:
taskStatusText = "Venter";
break;
case TaskStatus.InProgress:
taskStatusText = "Under behandling";
break;
case TaskStatus.Complete:
taskStatusText = "Afsluttet";
break;
default:
throw new ArgumentOutOfRangeException();
}
var newMail = new EmailQueue()
{
Created = DateTime.Now, FromEmailAddress = "*****@*****.**", FromName = "IT Forum A/S - Support", ToEmailAddress = contact.Contact_Work_EMail, ToName = contact.Contact_Name, Subject = $"[#{ticketNumber}] Opdateret '{subject}'", BodyText = $"Din sag er blevet opdateret\r\n\r\nAnsvarlig tekniker: {technician}\r\nStatus på sag: {taskStatusText}\r\n\r\nDu kan navigere til supportsiden for at se flere detaljer om den nye status\r\n\r\nLink: {ticketUrl}\r\n\r\n Med venlig hilsen\r\nIT Forum Support"
};
return newMail;
}
public static EmailQueue CreateTicketOprettetMail(Contact contact, string subject, int ticketNumber, string siteUrl)
{
var ticketUrl = $"{siteUrl.TrimEnd('/')}/ticket/edit/{ticketNumber}";
var newMail = new EmailQueue()
{
Created = DateTime.Now,
FromEmailAddress = "*****@*****.**",
FromName = "IT Forum A/S - Support",
ToEmailAddress = contact.Contact_Work_EMail,
ToName = contact.Contact_Name,
Subject = $"[#{ticketNumber}] Angående '{subject}'",
BodyText = $"Tak for din henvendelse\r\n\r\nDin henvendelse har fået nummeret #{ticketNumber}. Det er vigtigt, at denne tekst bibeholdes på fremtidig kommunikation, da den anvendes til at identificere henvendelser angående denne sag.\r\n\r\n\r\n\r\nLink: {ticketUrl}\r\n\r\n Med venlig hilsen\r\nIT Forum Support"
};
return newMail;
}
private TaskLog LogSupport(IORunEntities dc, Task task, Contact contact, EmailMessage exchangeMail, int ticketNumber)
{
var logText = $"{exchangeMail.Subject}:\n\n{exchangeMail.Body.Text}";
var newTaskLog = TaskRepository.CreateTaskLog(task.Task_GUID, dc, null, contact.Contact_GUID);
newTaskLog.TaskLog_WebVisible = 1;
newTaskLog.TaskLog_InternalText = logText.AsEol();
newTaskLog.TaskLog_ExternalText = logText.AsEol();
dc.TaskLogs.Add(newTaskLog);
task.Task_UpdatedByContactGUID = contact.Contact_GUID;
task.Task_UpdatedByContactDate = DateTime.Now;
log.Info($"Logget support {logText} på ticket {ticketNumber}");
return newTaskLog;
}