private async Task <CaseDetails> GetCustomerContactAsync()
{
CaseDetails caseDetails = new CaseDetails();
HttpClient cxmClient = new HttpClient();
cxmClient.BaseAddress = new Uri(cxmEndPoint);
String requestParameters = "key=" + cxmAPIKey;
HttpRequestMessage request = new HttpRequestMessage(HttpMethod.Get, "/api/service-api/norbert/case/" + caseReference + "?" + requestParameters);
try
{
HttpResponseMessage response = cxmClient.SendAsync(request).Result;
if (response.IsSuccessStatusCode)
{
HttpContent responseContent = response.Content;
String responseString = responseContent.ReadAsStringAsync().Result;
JObject caseSearch = JObject.Parse(responseString);
caseDetails.customerContact = (String)caseSearch.SelectToken("values.enquiry_details");
}
else
{
await SendFailureAsync("Getting case details for " + caseReference, response.StatusCode.ToString());
Console.WriteLine("ERROR : GetStaffResponseAsync : " + request.ToString());
Console.WriteLine("ERROR : GetStaffResponseAsync : " + response.StatusCode.ToString());
}
}
catch (Exception error)
{
await SendFailureAsync("Getting case details for " + caseReference, error.Message);
Console.WriteLine("ERROR : GetStaffResponseAsync : " + error.StackTrace);
}
return(caseDetails);
}
public async Task FunctionHandler(object input, ILambdaContext context)
{
if (await GetSecrets())
{
JObject o = JObject.Parse(input.ToString());
caseReference = (string)o.SelectToken("CaseReference");
taskToken = (string)o.SelectToken("TaskToken");
Boolean liveInstance = false;
try
{
if (context.InvokedFunctionArn.ToLower().Contains("prod"))
{
Console.WriteLine("Prod version");
liveInstance = true;
tableName = "MailBotCasesLive";
}
}
catch (Exception)
{
}
if (liveInstance)
{
cxmEndPoint = secrets.cxmEndPointLive;
cxmAPIKey = secrets.cxmAPIKeyLive;
caseDetails = await GetCustomerContactAsync();
Sentiment sentimentLive = await GetSentimentFromAWSAsync(caseDetails.customerContact);
if (await UpdateCaseDetailsAsync(sentimentLive))
{
await SendSuccessAsync();
}
}
else
{
cxmEndPoint = secrets.cxmEndPointTest;
cxmAPIKey = secrets.cxmAPIKeyTest;
caseDetails = await GetCustomerContactAsync();
Sentiment sentimentTest = await GetSentimentFromAWSAsync(caseDetails.customerContact);
if (await UpdateCaseDetailsAsync(sentimentTest))
{
await SendSuccessAsync();
}
}
}
}
