public void ActualizaRegistroMarkDone(ICase _caseIdentifier, Interaccion _inx)
{
DataRow rowUpdate = null;
string connid = "";
var tipo = _caseIdentifier.MainInteraction.Type;
switch (tipo)
{
case "InteractionVoice":
if (_caseIdentifier.MainInteraction.HasOutboundChainRecord)
{
ICampaignManager cm = InteractionExtensionCrossnetModule._container.Resolve <ICampaignManager>();
IWCampaign c;
for (int i = 0; i < cm.IWCampaigns.Count(); i++)
{
if (cm.IWCampaigns[i].Mode.Value != null)
{
_inx.genDialMode = cm.IWCampaigns[i].Mode.Value.ToString();
}
}
if (_inx.genDialMode != null)
{
if (_inx.genDialMode.Equals("PROGRESSIVE") || _inx.genDialMode.Equals("PREDICTIVE"))
{
rowUpdate = InteractionExtensionCrossnetModule._TablaInteraccion.Select("idMarkDone = '" + _caseIdentifier.MainInteraction.EntrepriseInteractionCurrent.Id + "'").FirstOrDefault();
rowUpdate["Estado"] = "TIPIFICADO";
}
else
{
var item3 = _caseIdentifier.MainInteraction.OutboundChainRecord.Records.FirstOrDefault();
rowUpdate = InteractionExtensionCrossnetModule._TablaInteraccion.Select("idMarkDone = '" + item3.CallAttemptGUID + "'").FirstOrDefault();
}
}
else
{
var item2 = _caseIdentifier.MainInteraction.OutboundChainRecord.Records.FirstOrDefault();
rowUpdate = InteractionExtensionCrossnetModule._TablaInteraccion.Select("idMarkDone = '" + item2.CallAttemptGUID + "'").FirstOrDefault();
}
}
else
if (_caseIdentifier.MainInteraction.EntrepriseInteractionCurrent.Profile != null)
{
if (_caseIdentifier.MainInteraction.EntrepriseInteractionCurrent.Profile.ToString().Equals("Consult"))
{
connid = _caseIdentifier.MainInteraction.EntrepriseInteractionCurrent.Data.Owner != null?
_caseIdentifier.MainInteraction.EntrepriseInteractionCurrent.Data.Owner.ToString() : "";
}
}
rowUpdate = InteractionExtensionCrossnetModule._TablaInteraccion.Select("idMarkDone = '" + _caseIdentifier.MainInteraction.EntrepriseInteractionCurrent.Id + "'").FirstOrDefault();
rowUpdate["Estado"] = "TIPIFICADO";
break;
case "InteractionPullPreview":
var item = _caseIdentifier.MainInteraction.OutboundChainRecord.Records.FirstOrDefault();
rowUpdate = InteractionExtensionCrossnetModule._TablaInteraccion.Select("idMarkDone = '" + item.CallAttemptGUID + "'").FirstOrDefault();
rowUpdate["Estado"] = "TIPIFICADO";
break;
case "InteractionCallback":
rowUpdate = InteractionExtensionCrossnetModule._TablaInteraccion.Select("idMarkDone = '" + _caseIdentifier.MainInteraction.EntrepriseInteractionCurrent.Id + "'").FirstOrDefault();
rowUpdate["Estado"] = "TIPIFICADO";
break;
}
}
public static Interaccion GetAttachedData(IInteraction inx)
{
var datosInx = new Interaccion
{
GenAgente = InteractionExtensionCrossnetModule.Agente.UserName
};
if (inx.EntrepriseInteractionCurrent != null)
{
datosInx.GenConnid = inx.EntrepriseInteractionCurrent.Id;
switch (inx.EntrepriseInteractionCurrent.IdType.Direction.ToString())
{
case "In":
{
datosInx.GenCanalEntrada = "Inbound";
break;
}
case "Out":
{
datosInx.GenCanalEntrada = "Outbound";
break;
}
}
}
if (inx.Type.Equals("InteractionVoice"))
{
datosInx.GenFechaInicioCall = inx.StartDate;
datosInx.GenNombreInteraccion = inx.Type;
switch (inx.EntrepriseLastInteractionEvent.Id)
{
case EventDialing.MessageId:
{
var eventDial = inx.EntrepriseLastInteractionEvent as EventDialing;
if (eventDial != null)
{
datosInx.GenOrigen = eventDial.ANI;
datosInx.GenDestino = eventDial.DNIS;
}
return(datosInx);
}
case EventRinging.MessageId:
{
var eventRing = inx.EntrepriseLastInteractionEvent as EventRinging;
if (eventRing != null)
{
datosInx.GenOrigen = eventRing.ANI;
datosInx.GenDestino = eventRing.DNIS;
}
return(datosInx);
}
case EventEstablished.MessageId:
{
var eventEstab = inx.EntrepriseLastInteractionEvent as EventEstablished;
if (eventEstab != null)
{
datosInx.GenOrigen = eventEstab.ANI;
datosInx.GenDestino = eventEstab.DNIS;
}
return(datosInx);
}
case EventReleased.MessageId:
{
var eventRelease = inx.EntrepriseLastInteractionEvent as EventReleased;
if (eventRelease != null)
{
datosInx.GenOrigen = eventRelease.ANI;
datosInx.GenDestino = eventRelease.DNIS;
}
return(datosInx);
}
case EventAttachedDataChanged.MessageId:
{
var eventDataChanged =
inx.EntrepriseLastInteractionEvent as EventAttachedDataChanged;
if (eventDataChanged != null)
{
datosInx.GenOrigen = eventDataChanged.ANI;
datosInx.GenDestino = eventDataChanged.DNIS;
}
return(datosInx);
}
}
}
if (inx.Type.Equals("InteractionChat"))
{
try
{
datosInx.GenConnid = inx.EntrepriseInteractionCurrent != null &&
inx.EntrepriseInteractionCurrent.Id != null
? inx.EntrepriseInteractionCurrent.Id
: "";
datosInx.GenFechaInicioCall = inx.StartDate;
datosInx.GenNombreInteraccion = inx.Type;
if (datosInx.GenCanalEntrada.Equals("Inbound"))
{
datosInx.GenTipoInteraccion = 1;
}
else if (datosInx.GenCanalEntrada.Equals("Outbound"))
{
datosInx.GenTipoInteraccion = 2;
}
}
catch (Exception error)
{
GenesysAlert.SendMessage(
"Se ha producido un error al obtener los campos del Chat en InteractionChat: " +
error.Message, "Public", SeverityType.Error);
}
}
if (inx.Type.Equals("InteractionCallback"))
{
try
{
datosInx.GenOrigen = inx.GetAttachedData("PhoneNumber").ToString();
}
catch (Exception error)
{
GenesysAlert.SendMessage(
"Se ha producido un error al obtener los campos del fono en InteractionCallback: " +
error.Message, "Public", SeverityType.Error);
}
}
if (inx.Type.Equals("InteractionInboundEmail"))
{
try
{
datosInx.GenConnid = inx.EntrepriseInteractionCurrent != null &&
inx.EntrepriseInteractionCurrent.Id != null
? inx.EntrepriseInteractionCurrent.Id
: "";
datosInx.GenFechaInicioCall = inx.StartDate;
datosInx.GenTipoInteraccion = 10;
}
catch (Exception error)
{
GenesysAlert.SendMessage(
"Se ha producido un error al obtener los campos del email en InteractionInboundEmail: " +
error.Message, "Public", SeverityType.Error);
}
}
if (inx.Type.Equals("InteractionOutboundEmail"))
{
try
{
datosInx.GenConnid = inx.EntrepriseInteractionCurrent != null &&
inx.EntrepriseInteractionCurrent.Id != null
? inx.EntrepriseInteractionCurrent.Id
: "";
datosInx.GenFechaInicioCall = inx.StartDate;
datosInx.GenTipoInteraccion = 11;
}
catch (Exception error)
{
GenesysAlert.SendMessage(
"Se ha producido un error al obtener los campos del email en InteractionOutboundEmail: " +
error.Message, "Public", SeverityType.Error);
}
}
if (inx.Type.Equals("InteractionPullPreview"))
{
try
{
datosInx.GenRecordId = inx.OutboundChainRecord.UserData.GetAsInt("recordid");
datosInx.GenChainIdCampana = inx.OutboundChainRecord.UserData.GetAsInt("GSW_CHAIN_ID");
datosInx.GenCampaingName = inx.OutboundChainRecord.CampaignName;
datosInx.GenGuid = inx.OutboundChainRecord.UserData.GetAsString("GSW_CALL_ATTEMPT_GUID");
datosInx.GenAttempt = inx.OutboundChainRecord.UserData.GetAsInt("GSW_ATTEMPTS");
datosInx.GenGroupName = inx.OutboundChainRecord.UserData.GetAsString("GSW_CAMPAIGN_GROUP_NAME");
datosInx.GenTipoInteraccion = 7;
datosInx.GenCanalEntrada = inx.OutboundChainRecord.UserData.GetAsString("InteractionType");
datosInx.GenCanalEntrada = "PreviewRecord";
datosInx.GenEvento = inx.OutboundChainRecord.UserData.GetAsString("GSW_USER_EVENT");
datosInx.GenDestino = inx.OutboundChainRecord.UserData.GetAsString("GSW_PHONE");
datosInx.GenOrigen = inx.Agent.Place.PlaceName;
datosInx.GenFechaInicioCall = DateTime.Now;
}
catch (Exception error)
{
GenesysAlert.SendMessage(
"Se ha producido un error al obtener los campos de la campaña en InteractionPullPreview: " +
error.Message, "Public", SeverityType.Error);
}
}
if (inx.Type.Equals("InteractionPushPreview"))
{
try
{
datosInx.GenRecordId = inx.OutboundChainRecord.UserData.GetAsInt("recordid");
datosInx.GenChainIdCampana = inx.OutboundChainRecord.UserData.GetAsInt("GSW_CHAIN_ID");
datosInx.GenCampaingName = inx.OutboundChainRecord.CampaignName;
datosInx.GenGuid = inx.OutboundChainRecord.UserData.GetAsString("GSW_CALL_ATTEMPT_GUID");
datosInx.GenAttempt = inx.OutboundChainRecord.UserData.GetAsInt("GSW_ATTEMPTS");
datosInx.GenGroupName = inx.OutboundChainRecord.UserData.GetAsString("GSW_CAMPAIGN_GROUP_NAME");
datosInx.GenTipoInteraccion = 37;
datosInx.GenCanalEntrada = inx.OutboundChainRecord.UserData.GetAsString("InteractionType");
datosInx.GenCanalEntrada = "PreviewRecord";
datosInx.GenEvento = inx.OutboundChainRecord.UserData.GetAsString("GSW_USER_EVENT");
datosInx.GenDestino = inx.OutboundChainRecord.UserData.GetAsString("GSW_PHONE");
datosInx.GenOrigen = inx.Agent.Place.PlaceName;
datosInx.GenFechaInicioCall = DateTime.Now;
}
catch (Exception error)
{
GenesysAlert.SendMessage(
"Se ha producido un error al obtener los campos de la campaña en InteractionPullPreview: " +
error.Message, "Public", SeverityType.Error);
}
}
return(datosInx);
}
