private static ICommunication fromAbandonedRecord(string[] record)
{
try
{
DateTime firstRingTime = DateTime.Parse(record[0]);
int accountCode = ClosingReport.sentinel;
int.TryParse(record[1], out accountCode);
TimeSpan callDuration = TimeManagement.StampToSpan(record[2]);
ICommunication comm = new Communication(
timeOfReceipt: firstRingTime,
groupId: accountCode,
direction: CommDirection.Inbound,
wasReceived: false,
timePendingResponse: null,
duration: callDuration
);
ClosingReport.log.TraceEvent(TraceEventType.Information, 0, $"Parsed communication: {comm}");
return(comm);
}
catch (Exception e)
{
throw new ParseException($"Unable to parse call from CVS row: {record}. Got error: {e.Message}");
}
}
private static ICommunication fromInboundRecord(string[] row)
{
try
{
DateTime firstRingTime = DateTime.Parse(row[0]);
string telephoneNumber = row[1];
TimeSpan callDuration = TimeManagement.StampToSpan(row[2]);
int agentId = ClosingReport.sentinel;
int.TryParse(row[3], out agentId);
int accountCode = ClosingReport.sentinel;
int.TryParse(row[4], out accountCode);
TimeSpan ringDuration = TimeManagement.StampToSpan(row[5]);
ICommunication comm = new Communication(
timeOfReceipt: firstRingTime,
groupId: accountCode,
direction: CommDirection.Inbound,
wasReceived: true,
timePendingResponse: ringDuration,
duration: callDuration
);
ClosingReport.log.TraceEvent(TraceEventType.Information, 0, $"Parsed communication: {comm}");
return(comm);
}
catch (Exception e)
{
throw new ParseException($"Unable to parse communication from CVS row: {row}. Got error: {e.Message}");
}
}
public void AddCommunication(ICommunication comm)
{
if (!TimeManagement.IsOpenAt(comm.TimeOfReceipt))
{
ClosingReport.log.TraceEvent(TraceEventType.Warning, 0, $"Communication falls outside hours of operation: {comm}");
return;
}
Account account;
try
{
account = accounts[comm.GroupId];
}
catch (KeyNotFoundException)
{
account = accounts[sentinel];
}
try
{
account.AddCommunication(comm);
}
catch (Exception e)
{
ClosingReport.log.TraceEvent(TraceEventType.Error, 1, $"Unable to add call, {comm}, got error: {e.Message}");
}
}
public static IEnumerable <Stats> SeriesCtor(Accounts accounts)
{
var IsInbound = accounts.Trackers["Inbound"].IsTrackable;
var IsOutbound = accounts.Trackers["Outbound"].IsTrackable;
var IsAbandoned = accounts.Trackers["Abandoned"].IsTrackable;
foreach (Account account in accounts)
{
var abandons = new List <ICommunication>(from x in account where IsAbandoned(x) select x);
var inbounds = new List <ICommunication>(from x in account where IsInbound(x) select x);
var outbounds = new List <ICommunication>(from x in account where IsOutbound(x) select x);
yield return(new Stats
{
AccountName = account.Name,
InboundAverage = TimeManagement.AverageTime(from comm in inbounds select comm.TimeSpentPending),
AbandonedAverage = TimeManagement.AverageTime(from comm in abandons select comm.Duration),
TotalInbound = inbounds.Count,
TotalOutbound = outbounds.Count,
TotalAbandoned = abandons.Count
});
}
yield break;
}
public bool TrackIfSupported(ICommunication comm)
{
if (IsTrackable(comm))
{
TimeSpan rounded = TimeManagement.NearestIncrement(comm.TimeOfReceipt);
ClosingReport.log.TraceEvent(TraceEventType.Information, 0, $"Tracker {Name} supports communication, '{comm};' adding as {rounded}");
counts[rounded]++;
return(true);
}
ClosingReport.log.TraceEvent(TraceEventType.Information, 0, $"Tracker {Name} does not support communication: {comm}");
return(false);
}
