public CallFlowView()
{
InitializeComponent();
this.HelpRTFText = Properties.Resources.CallFlowHelp;
// Add our root shape
CallFlowItem answerCallItem = new CallFlowItem();
answerCallItem.Title = CallButler.Manager.Utils.PrivateLabelUtils.ReplaceProductName(Properties.LocalizedStrings.CallFlowView_PickUpCall);
answerCallItem.Caption = CallButler.Manager.Utils.PrivateLabelUtils.ReplaceProductName(Properties.LocalizedStrings.CallFlowView_AnswerCall);
answerCallItem.Width = 220;
answerCallItem.Icon = Properties.Resources.phone_pick_up_24;
LinkButton btnAnswerSettings = CreateLinkButton(CallButler.Manager.Utils.PrivateLabelUtils.ReplaceProductName(Properties.LocalizedStrings.CallFlowView_CallSettings));
btnAnswerSettings.Click += new EventHandler(btnAnswerSettings_Click);
answerCallItem.AddActionControl(btnAnswerSettings);
diagramControl.RootShape = answerCallItem;
vbData = new WOSI.CallButler.Data.CallButlerDataset();
UpdateOrientation(Properties.Settings.Default.CallFlowOrientation, false);
diagramControl.BringToFront();
}
private void UpdateDepartmentItem(CallFlowItem departmentItem)
{
WOSI.CallButler.Data.CallButlerDataset.DepartmentsRow departmentRow = (WOSI.CallButler.Data.CallButlerDataset.DepartmentsRow)departmentItem.Tag;
departmentItem.Title = String.Format(CallButler.Manager.Utils.PrivateLabelUtils.ReplaceProductName(Properties.LocalizedStrings.CallFlowView_Dial), departmentRow.OptionNumber, departmentRow.Name);
CallFlowItem subItem = (CallFlowItem)departmentItem.ChildShapes[0];
subItem.Title = "";
subItem.Caption = "";
switch ((WOSI.CallButler.Data.DepartmentTypes)departmentRow.Type)
{
case WOSI.CallButler.Data.DepartmentTypes.Extension:
// Get our extenstion
try
{
WOSI.CallButler.Data.CallButlerDataset.ExtensionsRow extension = vbData.Extensions.FindByExtensionID(new Guid(departmentRow.Data1));
if (extension != null)
{
subItem.Icon = Properties.Resources.telephone_24;
subItem.Title = String.Format(CallButler.Manager.Utils.PrivateLabelUtils.ReplaceProductName(Properties.LocalizedStrings.CallFlowView_TransferExt), extension.ExtensionNumber);
subItem.Caption = extension.FirstName + " " + extension.LastName;
}
break;
}
catch
{
}
subItem.Icon = Properties.Resources.telephone_24;
subItem.Title = CallButler.Manager.Utils.PrivateLabelUtils.ReplaceProductName(Properties.LocalizedStrings.CallFlowView_UnknownExt);
subItem.Caption = CallButler.Manager.Utils.PrivateLabelUtils.ReplaceProductName(Properties.LocalizedStrings.CallFlowView_ExtDeleted);
break;
case WOSI.CallButler.Data.DepartmentTypes.Greeting:
subItem.Title = CallButler.Manager.Utils.PrivateLabelUtils.ReplaceProductName(Properties.LocalizedStrings.CallFlowView_PlayGreeting);
subItem.Icon = Properties.Resources.call_greeting_24;
break;
case WOSI.CallButler.Data.DepartmentTypes.Number:
subItem.Icon = Properties.Resources.telephone_24;
subItem.Title = String.Format(CallButler.Manager.Utils.PrivateLabelUtils.ReplaceProductName(Properties.LocalizedStrings.CallFlowView_TransferNum), WOSI.Utilities.StringUtils.FormatPhoneNumber(departmentRow.Data1));
break;
case WOSI.CallButler.Data.DepartmentTypes.Script:
subItem.Icon = Properties.Resources.scroll_24;
subItem.Title = CallButler.Manager.Utils.PrivateLabelUtils.ReplaceProductName(Properties.LocalizedStrings.CallFlowView_CustomScript);
break;
case WOSI.CallButler.Data.DepartmentTypes.Module:
subItem.Icon = Properties.Resources.gear_connection_24;
subItem.Title = CallButler.Manager.Utils.PrivateLabelUtils.ReplaceProductName(Properties.LocalizedStrings.CallFlowView_AddonModule);
break;
}
}
CallFlowItem AddCallFlowDepartmentItem(WOSI.CallButler.Data.CallButlerDataset.DepartmentsRow department)
{
// Create our call flow item
CallFlowItem cfItem = new CallFlowItem();
cfItem.Icon = Properties.Resources.office_24;
cfItem.Width = 220;
cfItem.Tag = department;
LinkButton btnDeleteDepartment = CreateLinkButton(CallButler.Manager.Utils.PrivateLabelUtils.ReplaceProductName(Properties.LocalizedStrings.Common_Delete));
btnDeleteDepartment.Tag = cfItem;
btnDeleteDepartment.Click += new EventHandler(btnDeleteDepartment_Click);
cfItem.AddActionControl(btnDeleteDepartment);
LinkButton btnEditDepartment = CreateLinkButton(CallButler.Manager.Utils.PrivateLabelUtils.ReplaceProductName(Properties.LocalizedStrings.Common_Edit));
btnEditDepartment.Tag = cfItem;
btnEditDepartment.Click += new EventHandler(btnEditDepartment_Click);
cfItem.AddActionControl(btnEditDepartment);
mainMenuItem.AddChildShape(cfItem);
// Create our sub call flow item
CallFlowItem subItem = new CallFlowItem();
subItem.Width = 220;
cfItem.AddChildShape(subItem);
UpdateDepartmentItem(cfItem);
mainMenuItem.Expanded = true;
cfItem.Expanded = true;
return cfItem;
}
/*void RenumberDepartmentOptions()
{
WOSI.CallButler.Data.CallButlerDataset.DepartmentsRow[] departments = (WOSI.CallButler.Data.CallButlerDataset.DepartmentsRow[])vbData.Departments.Select("", "OptionNumber ASC");
int optionNumber = 1;
foreach (WOSI.CallButler.Data.CallButlerDataset.DepartmentsRow department in departments)
{
if (department.RowState != DataRowState.Deleted)
{
department.OptionNumber = optionNumber;
optionNumber++;
}
}
ManagementInterfaceClient.ManagementInterface.PersistDepartment(ManagementInterfaceClient.AuthInfo, vbData.Departments);
vbData.Departments.AcceptChanges();
UpdateDepartments();
}*/
void EditDepartment(WOSI.CallButler.Data.CallButlerDataset.DepartmentsRow department, CallFlowItem cfItem)
{
Forms.DepartmentForm dpForm = new CallButler.Manager.Forms.DepartmentForm(department, vbData);
WOSI.CallButler.Data.CallButlerDataset.LocalizedGreetingsRow localizedGreeting = null;
// Get and load our localized greeting if this is a greeting department
if (department.Type == (short)WOSI.CallButler.Data.DepartmentTypes.Greeting)
{
WOSI.CallButler.Data.CallButlerDataset.LocalizedGreetingsDataTable localizedGreetings = ManagementInterfaceClient.ManagementInterface.GetLocalizedGreeting(ManagementInterfaceClient.AuthInfo, department.DepartmentID, GetCurrentLanguage());
if (localizedGreetings.Count > 0)
{
localizedGreeting = localizedGreetings[0];
Utils.GreetingUtils.GetLocalizedGreetingSound(localizedGreeting);
dpForm.GreetingControl.LoadGreeting(localizedGreeting, WOSI.Utilities.FileUtils.GetApplicationRelativePath(Properties.Settings.Default.GreetingsSoundCache));
}
}
if (dpForm.ShowDialog(this) == DialogResult.OK)
{
vbData.AcceptChanges();
// Update our department item remotely
ManagementInterfaceClient.ManagementInterface.PersistDepartment(ManagementInterfaceClient.AuthInfo, Utils.TableUtils<WOSI.CallButler.Data.CallButlerDataset.DepartmentsDataTable>.CreateTableFromRow(department));
PersistDepartmentGreeting(department, localizedGreeting, dpForm);
//if ((WOSI.CallButler.Data.DepartmentTypes)department.Type == WOSI.CallButler.Data.DepartmentTypes.Greeting)
// dpForm.GreetingControl.SaveGreeting(WOSI.Utilities.FileUtils.GetApplicationRelativePath(Properties.Settings.Default.GreetingsSoundCache));
UpdateDepartmentItem(cfItem);
NotifyUpdateMenuGreeting();
}
}
protected override void OnLoadData()
{
diagramControl.RootShape.ClearChildShapes();
vbData.Merge(ManagementInterfaceClient.ManagementInterface.GetDepartments(ManagementInterfaceClient.AuthInfo));
vbData.Merge(ManagementInterfaceClient.ManagementInterface.GetExtensions(ManagementInterfaceClient.AuthInfo));
vbData.AcceptChanges();
// Add our welcome greeting control
welcomeGreetingItem = new CallFlowItem();
welcomeGreetingItem.Title = CallButler.Manager.Utils.PrivateLabelUtils.ReplaceProductName(Properties.LocalizedStrings.CallFlowView_WelcomeGreeting);
welcomeGreetingItem.Caption = CallButler.Manager.Utils.PrivateLabelUtils.ReplaceProductName(Properties.LocalizedStrings.CallFlowView_WelcomeCaller);
welcomeGreetingItem.Icon = Properties.Resources.call_greeting_24;
welcomeGreetingItem.Width = 220;
LinkButton btnChangeWelcomeGreeting = CreateLinkButton(CallButler.Manager.Utils.PrivateLabelUtils.ReplaceProductName(Properties.LocalizedStrings.CallFlowView_Change));
btnChangeWelcomeGreeting.Click += new EventHandler(btnChangeWelcomeGreeting_Click);
welcomeGreetingItem.AddActionControl(btnChangeWelcomeGreeting);
diagramControl.RootShape.AddChildShape(welcomeGreetingItem);
// Add our language selection item
languageSelectionItem = new CallFlowItem();
languageSelectionItem.Title = CallButler.Manager.Utils.PrivateLabelUtils.ReplaceProductName(Properties.LocalizedStrings.CallFlowView_ChooseLanguage);
languageSelectionItem.Caption = CallButler.Manager.Utils.PrivateLabelUtils.ReplaceProductName(Properties.LocalizedStrings.CallFlowView_AskChooseLanguage);
languageSelectionItem.Icon = Properties.Resources.call_greeting_24;
languageSelectionItem.Width = 220;
LinkButton btnChangeLanguageGreeting = CreateLinkButton(CallButler.Manager.Utils.PrivateLabelUtils.ReplaceProductName(Properties.LocalizedStrings.CallFlowView_Change));
btnChangeLanguageGreeting.Click += new EventHandler(btnChangeLanguageGreeting_Click);
languageSelectionItem.AddActionControl(btnChangeLanguageGreeting);
// Add our main menu greeting item
mainMenuGreetingItem = new CallFlowItem();
mainMenuGreetingItem.Title = CallButler.Manager.Utils.PrivateLabelUtils.ReplaceProductName(Properties.LocalizedStrings.CallFlowView_MainMenuGreeting);
mainMenuGreetingItem.Caption = CallButler.Manager.Utils.PrivateLabelUtils.ReplaceProductName(Properties.LocalizedStrings.CallFlowView_ExplainOptions);
mainMenuGreetingItem.Icon = Properties.Resources.call_greeting_24;
mainMenuGreetingItem.Width = 220;
LinkButton btnChangeMainMenuGreeting = CreateLinkButton(CallButler.Manager.Utils.PrivateLabelUtils.ReplaceProductName(Properties.LocalizedStrings.CallFlowView_Change));
btnChangeMainMenuGreeting.Click += new EventHandler(btnChangeMainMenuGreeting_Click);
mainMenuGreetingItem.AddActionControl(btnChangeMainMenuGreeting);
// Add our main menu item
mainMenuItem = new CallFlowItem();
mainMenuItem.Title = CallButler.Manager.Utils.PrivateLabelUtils.ReplaceProductName(Properties.LocalizedStrings.CallFlowView_DialAnOption);
mainMenuItem.Caption = CallButler.Manager.Utils.PrivateLabelUtils.ReplaceProductName(Properties.LocalizedStrings.CallFlowView_CallerDials);
mainMenuItem.Icon = Properties.Resources.phone_button_24;
mainMenuItem.Width = 220;
LinkButton btnNewOption = CreateLinkButton(CallButler.Manager.Utils.PrivateLabelUtils.ReplaceProductName(Properties.LocalizedStrings.CallFlowView_AddNewOption));
btnNewOption.Click += new EventHandler(btnNewOption_Click);
mainMenuItem.AddActionControl(btnNewOption);
mainMenuGreetingItem.AddChildShape(mainMenuItem);
// Add our departments
WOSI.CallButler.Data.CallButlerDataset.DepartmentsRow[] departments = (WOSI.CallButler.Data.CallButlerDataset.DepartmentsRow[])vbData.Departments.Select("", "OptionNumber ASC");
foreach (WOSI.CallButler.Data.CallButlerDataset.DepartmentsRow department in departments)
AddCallFlowDepartmentItem(department);
// Update our languages
defaultLanguage = ManagementInterfaceClient.ManagementInterface.GetDefaultLanguage(ManagementInterfaceClient.AuthInfo);
supportedLanguages = ManagementInterfaceClient.ManagementInterface.GetLanguages(ManagementInterfaceClient.AuthInfo);
btnMultilingual.Checked = ManagementInterfaceClient.ManagementInterface.GetMultilingual(ManagementInterfaceClient.AuthInfo);
UpdateLanguages();
UpdateGreetings();
diagramControl.ExpandAll();
diagramControl.RefreshDiagram();
}
