public async Task CloseSupportTicket(string supportTicketID)
{
HelpDeskDatabase db = new HelpDeskDatabase();
SupportTicket supportTicket = db.SupportTickets.Find(Int32.Parse(supportTicketID));
supportTicket.Status = "Closed";
db.SaveChanges();
GraphHelper graphHelper = new GraphHelper();
await graphHelper.MarkEmailMessageClosed(supportTicket.MessageID);
}
public async Task<PartialViewResult> EmailDetails(string messageId)
{
GraphHelper graphHelper = new GraphHelper();
EmailMessage message = await graphHelper.GetEmailMessage(messageId);
EmailDetailsViewModel model = new EmailDetailsViewModel();
model.EmailMessage = message;
model.HelpdeskOperators = await graphHelper.GetHelpdeskOperators();
return PartialView("_EmailDetails", model);
}
public async Task AssignSupportTicket(string messageID, string title, string description, string assignedTo)
{
SupportTicket supportTicket = new SupportTicket();
supportTicket.AssignedTo = assignedTo;
supportTicket.MessageID = messageID;
supportTicket.Title = Uri.UnescapeDataString(title);
supportTicket.Description = Uri.UnescapeDataString(description);
supportTicket.Status = "Open";
HelpDeskDatabase db = new HelpDeskDatabase();
db.SupportTickets.Add(supportTicket);
db.SaveChanges();
GraphHelper graphHelper = new GraphHelper();
await graphHelper.MarkEmailMessageAssigned(messageID);
}
public async Task DiscardEmail(string messageId)
{
GraphHelper graphHelper = new GraphHelper();
await graphHelper.DeleteEmailMessage(messageId);
}
public async Task<JsonResult> Index()
{
GraphHelper graphHelper = new GraphHelper();
IEnumerable<EmailMessage> messages = await graphHelper.GetNewEmailMessages();
return Json(messages.OrderByDescending(m => m.SentTimestamp), JsonRequestBehavior.AllowGet);
}
