/// 保存接收抄送人
/// <summary>
/// 保存接收抄送人
/// </summary>
/// <param name="jsondata"></param>
/// <param name="sysinfo"></param>
/// <param name="orderid"></param>
public void SaveToAndCC(WOrderProcessJsonData jsondata, SysRightUserInfo sysinfo, string orderid)
{
List <string> hasnum = new List <string>();
if (jsondata.Recevicer != null && jsondata.Recevicer.Count > 0)
{
foreach (ToAndCcPerson person in jsondata.Recevicer)
{
if (!string.IsNullOrEmpty(person.UserNum_Out) && hasnum.Contains(person.UserNum_Out) == false)
{
BLL.WOrderToAndCC.Instance.SaveWOrderToAndCC(orderid, jsondata.ProcessID, WOrderPersonTypeEnum.P01_接收人,
person.UserID_Out, person.UserNum_Out, person.UserName_Out, sysinfo.UserID);
hasnum.Add(person.UserNum_Out);
}
}
}
hasnum = new List <string>();
if (jsondata.ExtendRecev != null && jsondata.ExtendRecev.Count > 0)
{
foreach (ToAndCcPerson person in jsondata.ExtendRecev)
{
if (!string.IsNullOrEmpty(person.UserNum_Out) && hasnum.Contains(person.UserNum_Out) == false)
{
BLL.WOrderToAndCC.Instance.SaveWOrderToAndCC(orderid, jsondata.ProcessID, WOrderPersonTypeEnum.P02_抄送人,
person.UserID_Out, person.UserNum_Out, person.UserName_Out, sysinfo.UserID);
hasnum.Add(person.UserNum_Out);
}
}
}
}
/// 保存工单主表
/// <summary>
/// 保存工单主表
/// </summary>
/// <param name="jsondata"></param>
/// <param name="sysinfo"></param>
/// <param name="worderinfo"></param>
public void SaveWOrderInfo(WOrderProcessJsonData jsondata, SysRightUserInfo sysinfo, WOrderInfoInfo worderinfo)
{
worderinfo.WorkOrderStatus = (int)jsondata.WorkOrderStatus_Out;
worderinfo.LastReceiverID = jsondata.ProcessID;
worderinfo.LastUpdateTime = DateTime.Now;
worderinfo.LastUpdateUserID = sysinfo.UserID;
CommonBll.Instance.UpdateComAdoInfo(worderinfo);
}
/// 发送邮件给接收人和抄送人
/// <summary>
/// 发送邮件给接收人和抄送人
/// </summary>
/// <param name="jsondata"></param>
/// <param name="sysinfo"></param>
/// <param name="worderinfo"></param>
public void SendEMail(WOrderProcessJsonData jsondata, SysRightUserInfo sysinfo, WOrderInfoInfo worderinfo)
{
try
{
//状态校验
WorkOrderStatus status = (WorkOrderStatus)worderinfo.WorkOrderStatus_Value;
if (status == WorkOrderStatus.Pending || status == WorkOrderStatus.Processing || status == WorkOrderStatus.Untreated)
{
//查询邮件地址
string[] ccUserID = jsondata.Recevicer.Select(x => x.UserID_Out.ToString()).ToArray();
string[] toUserID = jsondata.ExtendRecev.Select(x => x.UserID_Out.ToString()).ToArray();
List <SysRightUserInfo> cc_sysinfos = BLL.EmployeeSuper.Instance.GetSysRightUserInfo(string.Join(",", ccUserID));
List <SysRightUserInfo> to_sysinfos = BLL.EmployeeSuper.Instance.GetSysRightUserInfo(string.Join(",", toUserID));
//邮箱
string[] cc_email = cc_sysinfos.Where(x => !string.IsNullOrEmpty(x.Email)).Select(x => x.Email).ToArray();
string[] to_email = to_sysinfos.Where(x => !string.IsNullOrEmpty(x.Email)).Select(x => x.Email).ToArray();
//查询个人用户信息
CustTypeEnum ctype = CustTypeEnum.T01_个人;
DataTable dt = BLL.WOrderInfo.Instance.GetCBInfoByPhone(worderinfo.CBID_Value, "");
if (dt != null && dt.Rows.Count > 0)
{
ctype = (CustTypeEnum)CommonFunction.ObjectToInteger(dt.Rows[0]["CustCategoryID"]);
}
//获取工单类型
WOrderCategoryEnum wtype = (WOrderCategoryEnum)worderinfo.CategoryID_Value;
//测试数据
//cc_email = new string[] { "*****@*****.**", "*****@*****.**", "*****@*****.**", "*****@*****.**" };
//to_email = new string[] { "*****@*****.**", "*****@*****.**", "*****@*****.**", "*****@*****.**" };
//邮件正文1
string body1 = "你有一张<strong style='color:red;'>" + BLL.Util.GetEnumOptText(typeof(CustTypeEnum), (int)ctype) +
BLL.Util.GetEnumOptText(typeof(WOrderCategoryEnum), (int)wtype) + "</strong>工单！";
//邮件正文2
string body2 = worderinfo.Content_Value;
//cc系统地址
string weburl = BitAuto.Utils.Config.ConfigurationUtil.GetAppSettingValue("ExitAddress");
//发邮件
if (cc_email.Length > 0)
{
WOrderInfo.LogToLog4("工单处理发送邮件：接收人" + string.Join(";", cc_email));
string title = "您有一张工单[" + worderinfo.OrderID_Value + "]待处理";
string a = "<a href='" + weburl + "/WOrderV2/WOrderProcess.aspx?OrderID=" + worderinfo.OrderID_Value + "'>工单处理</a>";
EmailHelper.Instance.SendMail(title, cc_email, new string[] { body1, body2, a }, "WOrderV2");
}
if (to_email.Length > 0)
{
WOrderInfo.LogToLog4("工单处理发送邮件：抄送人" + string.Join(";", to_email));
string title = "您有一张工单[" + worderinfo.OrderID_Value + "]待查看";
string a = "<a href='" + weburl + "/WOrderV2/WorkOrderView.aspx?OrderID=" + worderinfo.OrderID_Value + "'>工单查看</a>";
EmailHelper.Instance.SendMail(title, to_email, new string[] { body1, body2, a }, "WOrderV2");
}
}
}
catch (Exception ex)
{
WOrderInfo.ErrorToLog4("工单处理发送邮件异常", ex);
}
}
/// 保存话务
/// <summary>
/// 保存话务
/// </summary>
/// <param name="jsondata"></param>
/// <param name="sysinfo"></param>
public void SaveWOrderData(WOrderProcessJsonData jsondata, SysRightUserInfo sysinfo, string orderid)
{
if (jsondata.CallID_Out != null && jsondata.CallID_Out.Count > 0)
{
foreach (long callid in jsondata.CallID_Out)
{
//工单关联数据表 WOrderData
BLL.WOrderData.Instance.InsertWOrderDataForCC(orderid, jsondata.ProcessID, callid, sysinfo.UserID);
}
}
}
/// 工单处理
/// <summary>
/// 工单处理
/// </summary>
/// <param name="jsondata"></param>
/// <param name="sysinfo"></param>
public void WOrderProcessMain(WOrderProcessJsonData jsondata, SysRightUserInfo sysinfo, WOrderOperTypeEnum oper, WOrderInfoInfo worderinfo)
{
//保存工单处理记录
SaveWOrderProcess(jsondata, sysinfo, oper, worderinfo.OrderID_Value);
//保存工单附件
SaveCommonAttachment(jsondata, sysinfo);
//保存工单话务
SaveWOrderData(jsondata, sysinfo, worderinfo.OrderID_Value);
//保存接收抄送人
SaveToAndCC(jsondata, sysinfo, worderinfo.OrderID_Value);
//保存工单主表状态+处理id
SaveWOrderInfo(jsondata, sysinfo, worderinfo);
//发送邮件-异步
SendEMail(jsondata, sysinfo, worderinfo);
}
/// 保存工单处理记录
/// <summary>
/// 保存工单处理记录
/// </summary>
/// <param name="jsondata"></param>
/// <param name="sysinfo"></param>
public void SaveWOrderProcess(WOrderProcessJsonData jsondata, SysRightUserInfo sysinfo, WOrderOperTypeEnum oper, string orderid)
{
WOrderProcessInfo process = new WOrderProcessInfo();
process.ProcessType = (int)oper;
process.OrderID = orderid;
process.WorkOrderStatus = (int)jsondata.WorkOrderStatus_Out;
process.IsReturnVisit = jsondata.IsReturnVisit_Out;
process.ProcessContent = jsondata.ProcessContent_Out;
process.Status = 0;
process.CreateUserID = sysinfo.UserID;
process.CreateUserNum = sysinfo.UserCode;
process.CreateUserName = sysinfo.TrueName;
process.CreateUserDeptName = sysinfo.MainDepartName;
process.CreateTime = DateTime.Now;
CommonBll.Instance.InsertComAdoInfo(process);
jsondata.ProcessID = process.RecID_Value;
}
/// 保存附件
/// <summary>
/// 保存附件
/// </summary>
/// <param name="jsondata"></param>
/// <param name="sysinfo"></param>
public void SaveCommonAttachment(WOrderProcessJsonData jsondata, SysRightUserInfo sysinfo)
{
if (jsondata.imgData != null)
{
foreach (AttachmentJsonData item in jsondata.imgData)
{
CommonAttachmentInfo attach = new CommonAttachmentInfo();
attach.BTypeID = (int)BLL.Util.ProjectTypePath.WorkOrder;
attach.RelatedID = jsondata.ProcessID.ToString();
attach.FileName = item.FileRealName_Out;
attach.FileType = item.FileType_Out;
attach.FileSize = item.FileSize_Out;
attach.FilePath = item.FileAllPath_Out;
attach.Status = 0;
attach.CreateUserID = sysinfo.UserID;
attach.CreateTime = DateTime.Now;
CommonBll.Instance.InsertComAdoInfo(attach);
}
}
}
/// 发送邮件给接收人和抄送人
/// <summary>
/// 发送邮件给接收人和抄送人
/// </summary>
/// <param name="jsondata"></param>
/// <param name="sysinfo"></param>
/// <param name="worderinfo"></param>
public void SendEMailAsync(WOrderProcessJsonData jsondata, SysRightUserInfo sysinfo, WOrderInfoInfo worderinfo)
{
Action <WOrderProcessJsonData, SysRightUserInfo, WOrderInfoInfo> action = new Action <WOrderProcessJsonData, SysRightUserInfo, WOrderInfoInfo>(SendEMail);
action.BeginInvoke(jsondata, sysinfo, worderinfo, null, null);
}
