public static List <TicketLogRecord> TicketLog(Guid OrgId, int DeptId, int TktId, string TktPseudoId)
{
TicketLogRecords _recs = new TicketLogRecords(bigWebApps.bigWebDesk.Data.Tickets.SelectTicketLog(OrgId, DeptId, TktId));
var recs = _recs.List;
foreach (TicketLogRecord _rec in recs)
{
_rec.TktPseudoId = TktPseudoId;
}
return(recs);
}
public void TicketFactory(Guid OrgId, int DeptId, int TktId)
{
m_Row = bigWebApps.bigWebDesk.Data.Tickets.SelectOne(OrgId, DeptId, TktId);
if (m_Row == null)
{
throw new HttpError(HttpStatusCode.NotFound, "key not found");
}
m_Row["intSLAResponseUsed"] = !m_Row.IsNull("dtSLAResponse") ? bigWebApps.bigWebDesk.Data.Tickets.SelectTicketSLATime(OrgId, DeptId, DateTime.UtcNow, (DateTime)m_Row["dtSLAResponse"]) : 0;
InitTicket(m_Row);
if (this.DaysOldInMinutes == 0)
{
this.DaysOldInMinutes = bigWebApps.bigWebDesk.Data.Tickets.SelectTicketSLATime(OrgId, DeptId, DateTime.UtcNow, (DateTime)m_Row["CreateTime"]);
}
OrganizationId = OrgId;
DepartmentID = DeptId;
TktId = this.Id;
Users = TicketAssignments.TicketUsers(OrgId, DeptId, TktId);
Technicians = TicketAssignments.TicketTechnicians(OrgId, DeptId, TktId);
TicketLogs = TicketLogRecords.TicketLog(OrgId, DeptId, TktId, m_Row["PseudoId"].ToString());
//Assets = Models.Assets.TicketAssets(OrgId, DeptId, TktId);
}
