internal static void PersistTicket(AromaContext db, Guid systemEventId, Guid id,int clientId, int supportTicketType, string text, Guid userId)
{
var evnt = db.SystemEvents.Find(systemEventId);
var links = (from item in db.SystemLinks
where item.Parent.Equals(id)
select item.Child).ToArray();
var ticket = (from item in db.SupportTickets
where links.Contains(item.SupportTicketId)
&& item.SupportTicketTypeId == supportTicketType
select item).FirstOrDefault();
if (ticket == null)
{
ticket = new SupportTicket()
{
ClientID = clientId,
Description = text,
iDate = DateTime.Now,
SupportTicketId=Guid.NewGuid(),
SupportTicketStatusID = 1,
SupportTicketTypeId = supportTicketType,
UserID = evnt.UserId
};
db.SupportTickets.Add(ticket);
var link = new SystemLink() {
Parent =id,
Child = ticket.SupportTicketId,
Created = DateTime.Now,
UserID = userId,
LinkId = Guid.NewGuid()
};
db.SystemLinks.Add(link);
db.SaveChanges();
}
}
public static void SendSMSEvent(AromaContext db, int systemSMSEventId, int clientId, Guid userId, Guid? source, params KeyValuePair<string, string>[] pars)
{
try
{
var systemSMSevent = db.SystemSMSEvents.Find(systemSMSEventId);
var template = systemSMSevent.SystemSMSTemplate;
var client = db.Clients.Find(clientId);
if (!source.HasValue) source = userId;
try
{
if (systemSMSevent.Active)
{
var contact = db.Contacts.Where(m => m.ContactTypeID == 3 && m.ClientID == clientId).FirstOrDefault();
var smsSub = new SystemSMSTemplateModel(template.Text, client, db);
smsSub.EventInfo = pars;
var textResult = smsSub.Generate();
if (contact != null)
{
var sms = (from item in db.SystemSMSes
where item.ClientID == clientId
&& item.SMSDescription == textResult
select item).FirstOrDefault();
if (sms == null)
{
sms = new SystemSMS()
{
Active = true,
ClientID = clientId,
iDate = DateTime.Now,
Number = contact.ContactName,
SMSDescription = textResult,
Source = source,
SystemSMSStatusId = 1
};
db.SystemSMSes.Add(sms);
db.SaveChanges();
}
}
else
{
var ticket = new SupportTicket()
{
ClientID = clientId,
Description = string.Format("An attemt was made to send a SMS to this client ({0}) but the cell number could not be found.\r\n{1}", clientId, textResult),
iDate = DateTime.Now,
SupportTicketStatusID = 1,
SupportTicketTypeId = 2,
UserID = userId
};
db.SupportTickets.Add(ticket);
db.SaveChanges();
}
}
}
catch (Exception ex)
{
try
{
var ticket = new SupportTicket()
{
ClientID = client.ClientId,
Description = string.Format("Unable to create system sms:\"{0}\" Message:{1}", template.Description, ex.Message),
iDate = DateTime.Now,
SupportTicketStatusID = 1,
SupportTicketTypeId = 2,
UserID = userId
};
db.SupportTickets.Add(ticket);
db.SaveChanges();
}
catch
{
throw;
}
}
}
catch
{
throw;
}
}
// GET: SupportTickets/Create
public ActionResult Create(int clientId =0)
{
ViewBag.ClientID = new SelectList(db.Clients, "ClientId", "ClientClientId");
ViewBag.SupportTicketStatusID = new SelectList(db.SupportTicketStatuses, "SupportTicketStatusId", "SupportTicketStatusName");
ViewBag.SupportTicketTypeId = new SelectList(db.SupportTicketTypes, "SupportTicketTypeId", "SupportTicketTypeName");
var newTicket = new SupportTicket() {iDate = DateTime.Now, SupportTicketStatus = db.SupportTicketStatuses.Where(m=>m.SupportTicketStatusName=="New").First() };
newTicket.SupportTicketStatusID = newTicket.SupportTicketStatus.SupportTicketStatusId;
if (clientId > 0)
newTicket.ClientID = clientId;
return View(newTicket);
}
