public string SendTextFromOriginalTicket(int id, string listTitle)
{
ServiceDeskRequests serviceDeskItem = new ServiceDeskRequests();
ListItemLoader listItemLoader = new ListItemLoader();
ListItem listItem = listItemLoader.GetListItem(id, listTitle, new List <string> {
"TicketID"
});
int ticketID = ((FieldLookupValue)listItem["TicketID"]).LookupId;
Ticket ticket = serviceDeskItem.GetTicket(ticketID);
string textToSend = "Subject: " + ticket.Subject.ToString() + " " + "Original text: " + ticket.Body.ToString();
return(textToSend);
}
public string GetEmailFromOriginalTicket(int id, string listTitle)
{
ListItemLoader listItemLoader = new ListItemLoader();
ListItem listItem = listItemLoader.GetListItem(id, listTitle, new List <string> {
"From"
});
string resultFrom = listItem["From"].ToString();
if (listItem["From"] != null)
{
FieldUserValue user = (FieldUserValue)listItem["From"];
resultFrom = user.Email;
}
return(resultFrom);
}
