public ServiceRequest CreateSR(ServiceRequest sr, int _logIncidentId = 0, int _logContactId = 0)
{
if (String.IsNullOrWhiteSpace(SRURL) || String.IsNullOrWhiteSpace(SRServiceUsername) || String.IsNullOrWhiteSpace(SRServicePassword))
{
throw new Exception("Provider's InitForSR not run.");
}
string request, response, logMessage, logNote;
SRSVC.WC_Service_Request_BSClient client = new SRSVC.WC_Service_Request_BSClient(binding, addr);
MyEndpointBehavior eBehavior = new MyEndpointBehavior();
client.Endpoint.Behaviors.Add(eBehavior);
if (SRServiceTimeout > 0)
client.InnerChannel.OperationTimeout = TimeSpan.FromMilliseconds(SRServiceTimeout );
SRSVC.WC_Service_Request_BSInsert_Input ip = new SRSVC.WC_Service_Request_BSInsert_Input();
ip.ListOfWc_Service_Request_Io = new SRSVC.ListOfWc_Service_Request_IoData();
ip.ListOfWc_Service_Request_Io.ServiceRequest = new SRSVC.ServiceRequestData[1];
ip.ListOfWc_Service_Request_Io.ServiceRequest[0] = new SRSVC.ServiceRequestData();
if (sr.Summary != null)
{
ip.ListOfWc_Service_Request_Io.ServiceRequest[0].Description = sr.Summary;
}
else
{
ip.ListOfWc_Service_Request_Io.ServiceRequest[0].Description = String.Empty;
}
if (sr.IncidentID != null || sr.IncidentRef != null)
{
ip.ListOfWc_Service_Request_Io.ServiceRequest[0].IntegrationId = sr.IncidentID + "," + sr.IncidentRef;
}
if (sr.ContactID != null)
{
ip.ListOfWc_Service_Request_Io.ServiceRequest[0].ContactId = sr.ContactID;
}
else
{
ip.ListOfWc_Service_Request_Io.ServiceRequest[0].ContactId = String.Empty;
}
if (sr.Severity != null)
{
ip.ListOfWc_Service_Request_Io.ServiceRequest[0].Severity = sr.Severity;
}
else
{
ip.ListOfWc_Service_Request_Io.ServiceRequest[0].Severity = String.Empty;
}
if (sr.RequestType != null)
{
ip.ListOfWc_Service_Request_Io.ServiceRequest[0].SRType = sr.RequestType;
}
else
{
ip.ListOfWc_Service_Request_Io.ServiceRequest[0].SRType = String.Empty;
}
if (sr.SerialNumber != null)
{
ip.ListOfWc_Service_Request_Io.ServiceRequest[0].SerialNumber = sr.SerialNumber;
}
else
{
ip.ListOfWc_Service_Request_Io.ServiceRequest[0].SerialNumber = String.Empty;
}
if (sr.Status != null)
{
ip.ListOfWc_Service_Request_Io.ServiceRequest[0].Status = sr.Status;
}
else
{
ip.ListOfWc_Service_Request_Io.ServiceRequest[0].Status = String.Empty;
}
if (sr.OwnerID != null)
{
ip.ListOfWc_Service_Request_Io.ServiceRequest[0].OwnedById = sr.OwnerID;
}
else
{
ip.ListOfWc_Service_Request_Io.ServiceRequest[0].OwnedById = String.Empty;
}
if (sr.RnowHost != null)
{
ip.ListOfWc_Service_Request_Io.ServiceRequest[0].IntegrationSite = sr.RnowHost;
}
else
{
ip.ListOfWc_Service_Request_Io.ServiceRequest[0].IntegrationSite = String.Empty;
}
ip.LOVLanguageMode = "LIC";
ip.ViewMode = "All";
Stopwatch stopwatch = new Stopwatch();
try
{
SRSVC.WC_Service_Request_BSInsert_Output op;
using (new OperationContextScope(client.InnerChannel))
{
MessageHeader usrMsgHdr = MessageHeader.CreateHeader("UsernameToken", "http://siebel.com/webservices", SRServiceUsername);
OperationContext.Current.OutgoingMessageHeaders.Add(usrMsgHdr);
MessageHeader pwdMsgHdr = MessageHeader.CreateHeader("PasswordText", "http://siebel.com/webservices", SRServicePassword);
OperationContext.Current.OutgoingMessageHeaders.Add(pwdMsgHdr);
stopwatch.Start();
op = client.WC_Service_Request_BSInsert(ip);
stopwatch.Stop();
request = eBehavior.msgInspector.reqPayload;
response = eBehavior.msgInspector.resPayload;
SRSVC.ServiceRequestId opData = op.ListOfWc_Service_Request_Io[0];
sr.RequestID = opData.Id;
}
logMessage = "Request of creating Service Request (Success). Created SR ID: " + sr.RequestID;
logNote = "Request Payload: " + request;
log.DebugLog(_logIncidentId, _logContactId, logMessage, logNote);
logMessage = "Response of creating Service Request (Success). Created SR ID: " + sr.RequestID;
logNote = "Response Payload: " + response;
log.DebugLog(_logIncidentId, _logContactId, logMessage, logNote, (int)stopwatch.ElapsedMilliseconds);
}
catch (Exception ex)
{
request = eBehavior.msgInspector.reqPayload;
response = eBehavior.msgInspector.resPayload;
sr.ErrorMessage = "There has been an error communicating with Siebel. Please check log for detail.";
logMessage = "Request of creating Service Request (Failure). " + ex.Message;
logNote = "Request Payload: " + request;
log.ErrorLog(_logIncidentId, _logContactId, logMessage, logNote);
logMessage = "Response of creating Service Request (Failure). " + ex.Message;
logNote = "Response Payload: " + response;
log.ErrorLog(_logIncidentId, _logContactId, logMessage, logNote);
handleSiebelException(ex, "Create Service Request", _logIncidentId, _logContactId);
}
return sr;
}
// Activity
public Activity CreateActivity(Activity activity, int _logIncidentId = 0, int _logContactId = 0)
{
// reuse SR web service
if (String.IsNullOrWhiteSpace(SRURL) || String.IsNullOrWhiteSpace(SRServiceUsername)
|| String.IsNullOrWhiteSpace(SRServicePassword))
{
throw new Exception("Provider's InitForSR not run.");
}
string request, response, logMessage, logNote;
SRSVC.WC_Service_Request_BSClient client = new SRSVC.WC_Service_Request_BSClient(binding, addr);
MyEndpointBehavior eBehavior = new MyEndpointBehavior();
client.Endpoint.Behaviors.Add(eBehavior);
if (ActivityServiceTimeout > 0)
client.InnerChannel.OperationTimeout = TimeSpan.FromMilliseconds(ActivityServiceTimeout);
SRSVC.WC_Service_Request_BSInsert_Input ip = new SRSVC.WC_Service_Request_BSInsert_Input();
ip.ListOfWc_Service_Request_Io = new SRSVC.ListOfWc_Service_Request_IoData();
ip.ListOfWc_Service_Request_Io.ServiceRequest = new SRSVC.ServiceRequestData[1];
ip.ListOfWc_Service_Request_Io.ServiceRequest[0] = new SRSVC.ServiceRequestData();
if (activity.SrID != null)
{
ip.ListOfWc_Service_Request_Io.ServiceRequest[0].Id = activity.SrID;
}
else
{
activity.ErrorMessage = "The following error occurred when doing the Create: SR ID is empty";
return activity;
}
ip.ListOfWc_Service_Request_Io.ServiceRequest[0].ListOfAction = new SRSVC.ListOfActionData();
ip.ListOfWc_Service_Request_Io.ServiceRequest[0].ListOfAction.Action = new SRSVC.ActionData[1];
ip.ListOfWc_Service_Request_Io.ServiceRequest[0].ListOfAction.Action[0] = new SRSVC.ActionData();
if (activity.Comment != null)
{
ip.ListOfWc_Service_Request_Io.ServiceRequest[0].ListOfAction.Action[0].Description2 = activity.Description;
ip.ListOfWc_Service_Request_Io.ServiceRequest[0].ListOfAction.Action[0].Type = activity.ActivityType;
ip.ListOfWc_Service_Request_Io.ServiceRequest[0].ListOfAction.Action[0].Comment = activity.Comment;
ip.ListOfWc_Service_Request_Io.ServiceRequest[0].ListOfAction.Action[0].Description2 = activity.Description;
ip.ListOfWc_Service_Request_Io.ServiceRequest[0].ListOfAction.Action[0].Due = activity.Due;
ip.ListOfWc_Service_Request_Io.ServiceRequest[0].ListOfAction.Action[0].DueSpecified = true;
ip.ListOfWc_Service_Request_Io.ServiceRequest[0].ListOfAction.Action[0].Priority = activity.Priority;
ip.ListOfWc_Service_Request_Io.ServiceRequest[0].ListOfAction.Action[0].Status = activity.Status;
}
ip.LOVLanguageMode = "LIC";
ip.ViewMode = "All";
Stopwatch stopwatch = new Stopwatch();
try
{
SRSVC.WC_Service_Request_BSInsert_Output op;
using (new OperationContextScope(client.InnerChannel))
{
MessageHeader usrMsgHdr = MessageHeader.CreateHeader("UsernameToken", "http://siebel.com/webservices", SRServiceUsername);
OperationContext.Current.OutgoingMessageHeaders.Add(usrMsgHdr);
MessageHeader pwdMsgHdr = MessageHeader.CreateHeader("PasswordText", "http://siebel.com/webservices", SRServicePassword);
OperationContext.Current.OutgoingMessageHeaders.Add(pwdMsgHdr);
stopwatch.Start();
op = client.WC_Service_Request_BSInsert(ip);
stopwatch.Stop();
request = eBehavior.msgInspector.reqPayload;
response = eBehavior.msgInspector.resPayload;
SRSVC.ServiceRequestId opData = op.ListOfWc_Service_Request_Io[0];
activity.ID = opData.ListOfAction[0].Id;
}
logMessage = "Request of creating Activity (Success). Created Activity ID = " + activity.ID;
logNote = "Request Payload: " + request;
log.DebugLog(_logIncidentId, _logContactId, logMessage, logNote);
logMessage = "Response of creating Activity(Success). Created Activity ID = " + activity.ID;
logNote = "Response Payload: " + response;
log.DebugLog(_logIncidentId, _logContactId, logMessage, logNote, (int)stopwatch.ElapsedMilliseconds);
}
catch (Exception ex)
{
request = eBehavior.msgInspector.reqPayload;
response = eBehavior.msgInspector.resPayload;
activity.ErrorMessage = "There has been an error communicating with Siebel. Please check log for detail.";
logMessage = "Request of creating Activity(Failure). " + ex.Message;
logNote = "Request Payload: " + request;
log.ErrorLog(_logIncidentId, _logContactId, logMessage, logNote);
logMessage = "Response of creating Activity(Failure). " + ex.Message;
logNote = "Response Payload: " + response;
log.ErrorLog(_logIncidentId, _logContactId, logMessage, logNote);
handleSiebelException(ex, "Create Activity of Service Request", _logIncidentId, _logContactId);
}
return activity;
}
