public void assignMember(ITSupportMember member)
{
if (myTicket.incharge != null)
{
myTicket.incharge = member;
Console.WriteLine("IT support member has successfully been assigned.");
}
else
{
Console.WriteLine("IT Support Member, " + myTicket.incharge.userID + "is already in charge, would you like to replace this user?");
string choice = Console.ReadLine();
if (choice == "Y" || choice == "y" || choice == "Yes" || choice == "YES" || choice == "yes")
{
myTicket.incharge = member;
Console.WriteLine("The member in charge of this ticket has successfully been changed");
}
else if (choice == "N" || choice == "n" || choice == "NO" || choice == "no" || choice == "No")
{
Console.WriteLine("The member in charge of this ticket is not changed.");
}
else
{
Console.WriteLine("Your input was incorrect, exiting...");
}
}
}
public void commentTicket(string comment, ITSupportMember member)
{
bool commentStatus = false;
for (int i = 0; i < myTicket.sharedList.Count; i++)
{
if (myTicket.sharedList[i] == member)
{
commentStatus = true;
myTicket.comments.Add(comment);
Console.WriteLine("Comment succesfully added!");
}
}
if (commentStatus == false)
{
Console.WriteLine("This member is not shared to this ticket!");
}
myTicket.comments.Add(comment);
Console.WriteLine("Comment successfully added");
}
public void assignMember(ITSupportMember member)
{
Console.WriteLine("You cannot assign a ITSupportMember to a closed ticket!");
}
public void commentTicket(string comment, ITSupportMember member)
{
Console.WriteLine("You cannot comment on a closed ticket!");
}
public void share(ITSupportMember member)
{
Console.WriteLine("You cannot share when the ticket is closed.");
}
public static void Main(string[] args)
{
//Preinitialising Lists
TicketList ticketList = new TicketList(10);
List <Problem> problemList = new List <Problem>();
List <ITSupportMember> ITSupportMemberList = new List <ITSupportMember>();
List <Report> reportList = new List <Report>();
List <Employee> employeeList = new List <Employee>();
List <ReportManager> managerList = new List <ReportManager>();
//Preinitialising Accounts, Tickets, Variables for login
ITSupportMember newUser = new ITSupportMember("123", "123", "Kenneth", "San", "123");
ITSupportMember newMember = new ITSupportMember("345", "345", "hehe", "xd", "123");
ITSupportMemberList.Add(newMember);
Ticket newTicket1 = new Ticket("123", "123", "blue screen of death", "windows", null, "bad", 10, null);
ITSupportMemberList.Add(newUser);
newTicket1.incharge = newUser;
newUser.ticketList.Add(newTicket1);
ticketList.add(newTicket1);
Ticket newTicket2 = new Ticket("135", "135", "harddisk drive died", "Mac IOS", null, "Super good", 0, null);
newTicket2.Solved = true;
ticketList.add(newTicket2);
newUser.ticketList.Add(newTicket2);
newUser = new ITSupportMember("234", "123", "Matthew", "Chan", "123");
newTicket2.incharge = newUser;
ITSupportMemberList.Add(newUser);
Admin adminAccount = Admin.getInstance("admin", "admin", "123", "123", "123"); // added by seanmarcus
ReportManager newReportManager = new ReportManager("report", "report", "123", "123", "123"); // added by seanmarcus
managerList.Add(newReportManager); // added by seanmarcus
bool loggedin = false;
ITSupportMember loggedinIT = null;
Employee loggedinEmployee = null;
ReportManager loggedinManager = null;
Admin loggedinAdmin = null;
// login
while (loggedin == false)
{
Console.WriteLine("Please login \nUsername: "******"Password: "******"You have successfully logged in!");
loggedin = true;
break;
}
}
if (loggedin == true)
{
break;
}
for (int i = 0; i < employeeList.Count; i++)
{
if (employeeList[i].userID == username && employeeList[i].Password == password)
{
loggedinEmployee = employeeList[i];
Console.WriteLine("You have successfully logged in!");
loggedin = true;
break;
}
}
if (loggedin == true)
{
break;
}
for (int i = 0; i < managerList.Count; i++)
{
if (managerList[i].userID == username && managerList[i].Password == password)
{
loggedinManager = managerList[i];
Console.WriteLine("You have successfully logged in!");
loggedin = true;
break;
}
}
if (loggedin == true)
{
break;
}
if (adminAccount.userID == username && adminAccount.Password == password)
{
loggedinAdmin = adminAccount;
Console.WriteLine("Welcome Administrator.");
loggedin = true;
break;
}
if (loggedin == false)
{
Console.WriteLine("Error, no such user found.");
}
}
//IT Support Member
if (loggedinIT != null)
{
while (true)
{
Itmenu();
string option = Console.ReadLine();
//yifan's usecase - Share ticket
if (option == "1")
{
//checks whether if logged in user is in charge of anything
if (loggedinIT.ticketList.Count != 0)
{
//placing all the open tickets into a list and display it
List <Ticket> openList = new List <Ticket>();
Console.WriteLine("No.\tTicket ID\tTicket Desc.\t\tSolved");
int no = 0;
for (int i = 0; i < loggedinIT.ticketList.Count; i++)
{
if (loggedinIT.ticketList[i].viewStatus() == "open")
{
no = no + 1;
openList.Add(ticketList.getInfo(i));
Console.WriteLine(no + "\t" + ticketList.getInfo(i).TicketID + "\t\t" + ticketList.getInfo(i).Problem_desc + "\t" + ticketList.getInfo(i).Solved);
}
}
string ticketOption = "0";
//user selecting ticket
while (true)
{
Console.WriteLine("Please enter the ticket you want to pick: ");
ticketOption = Console.ReadLine();
if (openList.Count < Convert.ToInt32(ticketOption) || Convert.ToInt32(ticketOption) < 1)
{
Console.WriteLine("Invalid ticket option!");
}
else
{
break;
}
}
Ticket selectedShareTicket = openList[Convert.ToInt32(ticketOption) - 1];
//sharing ticket based on userID
bool sharesuccess = false;
while (sharesuccess == false)
{
string shareusername = loggedinIT.userID;
while (shareusername == loggedinIT.userID)
{
Console.WriteLine("Please enter the username you want to share to: ");
shareusername = Console.ReadLine();
//check for self share
if (shareusername == loggedinIT.userID)
{
Console.WriteLine("You cannot share to yourself!");
}
}
//check if valid userid and share
for (int i = 0; i < ITSupportMemberList.Count; i++)
{
if (ITSupportMemberList[i].userID == shareusername)
{
for (int y = 0; y < ticketList.NumberOfTickets; y++)
{
if (ticketList.getInfo(y) == selectedShareTicket)
{
ticketList.getInfo(y).sharedList.Add(ITSupportMemberList[i]);
ITSupportMemberList[i].sharedList.Add(ticketList.getInfo(y));
sharesuccess = true;
}
}
}
else
{
continue;
}
}
if (sharesuccess == false)
{
Console.WriteLine("No such username exists!");
}
//asks if you want to share the ticket to more people
else if (sharesuccess == true)
{
while (true)
{
Console.WriteLine("Ticket shared successfully, would you like to share to another IT support staff?(Y/N)");
string yorn = Console.ReadLine();
if (yorn == "Y" || yorn == "y" || yorn == "YES" || yorn == "Yes" || yorn == "yes")
{
sharesuccess = false;
break;
}
else if (yorn == "n" || yorn == "N" || yorn == "No" || yorn == "NO" || yorn == "no")
{
break;
}
else
{
Console.WriteLine("Sorry, I couldn't understand that input, please try again.");
}
}
}
}
}
else
{
Console.WriteLine("You are not in charge of any tickets!");
}
}
else if (option == "2")
{
Console.WriteLine("Category\tProblem Desc\t\t\tSystem Name\tIn Charge\tStatus\tSolved\tShared With");
for (int i = 0; i < ticketList.NumberOfTickets; i++)
{
if (ticketList.getInfo(i).sharedList.ElementAtOrDefault(0) != null)
{
Console.WriteLine("{0} \t\t{1} \t\t{2} \t{3} \t{4} \t{5} \t{6}", ticketList.getInfo(i).Category, ticketList.getInfo(i).Problem_desc, ticketList.getInfo(i).System_name, ticketList.getInfo(i).incharge.FirstName, ticketList.getInfo(i).viewStatus(), ticketList.getInfo(i).Solved, ticketList.getInfo(i).sharedList[0].userID);
if (ticketList.getInfo(i).sharedList.ElementAtOrDefault(1) != null)
{
for (int x = 1; x < ticketList.getInfo(i).sharedList.Count; x++)
{
Console.WriteLine("\t\t\t\t\t\t\t\t\t\t\t\t" + ticketList.getInfo(i).sharedList[x].userID);
}
}
}
else
{
Console.WriteLine("{0} \t\t{1} \t\t{2} \t{3} \t{4} \t{5} \tNo shared users.", ticketList.getInfo(i).Category, ticketList.getInfo(i).Problem_desc, ticketList.getInfo(i).System_name, ticketList.getInfo(i).incharge.FirstName, ticketList.getInfo(i).viewStatus(), ticketList.getInfo(i).Solved);
}
}
}
else if (option == "3")
{
Console.WriteLine("This function is not yet implemented.");
}
else if (option == "4")
{
//weijhin usecase
}
else if (option == "5")
{
Console.WriteLine("This function is not yet implemented.");
}
else if (option == "6")
{
Console.WriteLine("This function is not yet implemented.");
}
else if (option == "7")
{
Console.WriteLine("This function is not yet implemented.");
}
else if (option == "0")
{
Console.WriteLine("Logging out...");
break;
}
}
}
//admin
else if (loggedinAdmin != null)
{
while (true)
{
AdminMenu();
string option = Console.ReadLine();
if (option == "1")
{
string userOption = "0";
while (true)
{
Console.WriteLine("Please input the number of the type of user type you are registering. (1 - 3)\n(1) \tEmployee\n(2) \tIT Support Member\n(3) \tReporting Manager");
userOption = Console.ReadLine();
if (userOption == "1" || userOption == "2" || userOption == "3")
{
break;
}
else
{
Console.WriteLine("Invalid option inputted!");
}
}
while (true)
{
// Register Employee
if (userOption == "1")
{
bool reg = true;
string userid;
string password;
string first;
string last;
string email;
string depNo;
string address;
string postal;
string regTrue;
while (true)
{
reg = true;
Console.WriteLine("Please enter the employee's user id:");
userid = Console.ReadLine();
reg = isIDValid(ITSupportMemberList, employeeList, managerList, userid);
if (reg && userid != "")
{
break;
}
if (reg == false)
{
Console.WriteLine("Username already exist!");
}
else
{
Console.WriteLine("Invalid user id!");
}
}
while (true)
{
Console.WriteLine("Please enter employee's password:"******"")
{
break;
}
else
{
Console.WriteLine("Invalid password!");
}
}
while (true)
{
Console.WriteLine("Please enter first name of the employee:");
first = Console.ReadLine();
if (first != "")
{
break;
}
else
{
Console.WriteLine("Invalid first name!");
}
}
while (true)
{
Console.WriteLine("Please enter last name of the employee:");
last = Console.ReadLine();
if (last != "")
{
break;
}
else
{
Console.WriteLine("Invalid last name!");
}
}
while (true)
{
reg = true;
Console.WriteLine("Please enter email of the employee:");
email = Console.ReadLine();
reg = isEmailValid(ITSupportMemberList, employeeList, managerList, email);
if (reg && email != "")
{
break;
}
if (reg == false)
{
Console.WriteLine("Email already exist!");
}
else
{
Console.WriteLine("Invalid Email!");
}
}
while (true)
{
Console.WriteLine("Please enter department number of employee:");
depNo = Console.ReadLine();
if (depNo != "")
{
break;
}
else
{
Console.WriteLine("Invalid department number!");
}
}
while (true)
{
Console.WriteLine("Please enter address of the employee:");
address = Console.ReadLine();
if (address != "")
{
break;
}
else
{
Console.WriteLine("Invalid address!");
}
}
while (true)
{
Console.WriteLine("Please enter postal code of the employee:");
postal = Console.ReadLine();
if (postal != "")
{
break;
}
else
{
Console.WriteLine("Invalid postal code!");
}
}
while (true)
{
Console.WriteLine("EMPLOYEE-------------------------------------------");
Console.WriteLine("Username: \t" + userid);
Console.WriteLine("Password: \t" + password);
Console.WriteLine("Name: \t\t" + first + " " + last);
Console.WriteLine("Email: \t\t" + email);
Console.WriteLine("Address: \t" + address);
Console.WriteLine("Postal Code: \t" + postal);
Console.WriteLine("---------------------------------------------------\n");
while (true)
{
Console.WriteLine("Confirm (Yes / No):");
regTrue = Console.ReadLine();
if (regTrue == "Yes" || regTrue == "yes" || regTrue == "YES" || regTrue == "Y" || regTrue == "y")
{
Employee newEmployee = new Employee(userid, password, first, last, email, depNo, address, postal);
employeeList.Add(newEmployee);
Console.WriteLine(userid + " is successfully registered!");
break;
}
else if (regTrue == "No" || regTrue == "no" || regTrue == "NO" || regTrue == "N" || regTrue == "n")
{
Console.WriteLine("Good bye.");
break;
}
else
{
Console.WriteLine("Invalid option entered!");
}
}
break;
}
break;
}
// Register IT Support Member
else if (userOption == "2")
{
bool reg = true;
string userid;
string password;
string first;
string last;
string email;
string regTrue;
while (true)
{
reg = true;
Console.WriteLine("Please enter the IT Support Member's user id:");
userid = Console.ReadLine();
reg = isIDValid(ITSupportMemberList, employeeList, managerList, userid);
if (reg && userid != "")
{
break;
}
if (reg == false)
{
Console.WriteLine("Username already exist!");
}
else
{
Console.WriteLine("Invalid user id!");
}
}
while (true)
{
Console.WriteLine("Please enter IT Support Member's password:"******"")
{
break;
}
else
{
Console.WriteLine("Invalid password!");
}
}
while (true)
{
Console.WriteLine("Please enter first name of the IT Support Member:");
first = Console.ReadLine();
if (first != "")
{
break;
}
else
{
Console.WriteLine("Invalid first name!");
}
}
while (true)
{
Console.WriteLine("Please enter last name of the IT Support Member:");
last = Console.ReadLine();
if (last != "")
{
break;
}
else
{
Console.WriteLine("Invalid last name!");
}
}
while (true)
{
reg = true;
Console.WriteLine("Please enter email of the IT Support Member:");
email = Console.ReadLine();
reg = isEmailValid(ITSupportMemberList, employeeList, managerList, email);
if (reg && email != "")
{
break;
}
if (reg == false)
{
Console.WriteLine("Email already exist!");
}
else
{
Console.WriteLine("Invalid Email!");
}
}
while (true)
{
Console.WriteLine("IT SUPPORT MEMBER----------------------------------");
Console.WriteLine("Username: \t" + userid);
Console.WriteLine("Password: \t" + password);
Console.WriteLine("Name: \t\t" + first + " " + last);
Console.WriteLine("Email: \t\t" + email);
Console.WriteLine("---------------------------------------------------\n");
while (true)
{
Console.WriteLine("Confirm (Yes / No):");
regTrue = Console.ReadLine();
if (regTrue == "Yes" || regTrue == "yes" || regTrue == "YES" || regTrue == "Y" || regTrue == "y")
{
ITSupportMember newSupport = new ITSupportMember(userid, password, first, last, email);
ITSupportMemberList.Add(newSupport);
Console.WriteLine(userid + " is successfully registered!");
break;
}
else if (regTrue == "No" || regTrue == "no" || regTrue == "NO" || regTrue == "N" || regTrue == "n")
{
Console.WriteLine("Good bye.");
break;
}
else
{
Console.WriteLine("Invalid option entered!");
}
}
break;
}
break;
}
// Register Reporting Manager
else if (userOption == "3")
{
bool reg = true;
string userid;
string password;
string first;
string last;
string email;
string regTrue;
while (true)
{
reg = true;
Console.WriteLine("Please enter the Reporting Manager's user id:");
userid = Console.ReadLine();
reg = isIDValid(ITSupportMemberList, employeeList, managerList, userid);
if (reg && userid != "")
{
break;
}
if (reg == false)
{
Console.WriteLine("Username already exist!");
}
else
{
Console.WriteLine("Invalid user id!");
}
}
while (true)
{
Console.WriteLine("Please enter Reporting Manager's password:"******"")
{
break;
}
else
{
Console.WriteLine("Invalid password!");
}
}
while (true)
{
Console.WriteLine("Please enter first name of the Reporting Manager:");
first = Console.ReadLine();
if (first != "")
{
break;
}
else
{
Console.WriteLine("Invalid first name!");
}
}
while (true)
{
Console.WriteLine("Please enter last name of the Reporting Manager:");
last = Console.ReadLine();
if (last != "")
{
break;
}
}
while (true)
{
reg = true;
Console.WriteLine("Please enter email of the Reporting Manager:");
email = Console.ReadLine();
reg = isEmailValid(ITSupportMemberList, employeeList, managerList, email);
if (reg && email != "")
{
break;
}
if (reg == false)
{
Console.WriteLine("Email already exist!");
}
else
{
Console.WriteLine("Invalid Email!");
}
}
while (true)
{
Console.WriteLine("REPORTING MANAGER----------------------------------");
Console.WriteLine("Username: \t" + userid);
Console.WriteLine("Password: \t" + password);
Console.WriteLine("Name: \t\t" + first + " " + last);
Console.WriteLine("Email: \t\t" + email);
Console.WriteLine("---------------------------------------------------\n");
while (true)
{
Console.WriteLine("Confirm (Yes / No):");
regTrue = Console.ReadLine();
if (regTrue == "Yes" || regTrue == "yes" || regTrue == "YES" || regTrue == "Y" || regTrue == "y")
{
ReportManager newManager = new ReportManager(userid, password, first, last, email);
managerList.Add(newManager);
Console.WriteLine(userid + " is successfully registered!");
break;
}
else if (regTrue == "No" || regTrue == "no" || regTrue == "NO" || regTrue == "N" || regTrue == "n")
{
Console.WriteLine("Good bye.");
break;
}
else
{
Console.WriteLine("Invalid option entered!");
}
}
break;
}
break;
}
}
}
else if (option == "2") //Generate Report
{
RMenu();
string alphaOpt = Console.ReadLine();
if (alphaOpt == "a" || alphaOpt == "A")
{
TicketIterator iIter = ticketList.createIterator(true);
while (iIter.hasNext() == true)
{
Console.WriteLine("ID: {0} \tProblem: {1} \tStatus: Solved", ((Ticket)iIter.CurrentItem(true)).TicketID, ((Ticket)iIter.next(true)).Problem_desc);
}
Report newrpt = new Report();
loggedinAdmin.reportList.Add(newrpt);
Console.WriteLine("Time printed: {0}", loggedinAdmin.reportList[0].Time_printed);
}
else if (alphaOpt == "b" || alphaOpt == "B")
{
TicketIterator iIter = ticketList.createIterator(false);
while (iIter.hasNext() == true)
{
Console.WriteLine("ID: {0} \tProblem: {1} \tStatus: Unsolved", ((Ticket)iIter.CurrentItem(false)).TicketID, ((Ticket)iIter.next(false)).Problem_desc);
}
Report newrpt = new Report();
loggedinAdmin.reportList.Add(newrpt);
Console.WriteLine("Time printed: {0}", loggedinAdmin.reportList[0].Time_printed);
}
else if (alphaOpt == "c" || alphaOpt == "C")
{
//View all tickets assigned by an IT member
foreach (ITSupportMember Member in ITSupportMemberList)
{
Console.WriteLine("ID: {0} Name: {1} {2}", Member.userID, Member.FirstName, Member.LastName);
}
Console.WriteLine("Select the User you wish to view");
string memID = Console.ReadLine();
foreach (ITSupportMember Member in ITSupportMemberList)
{
if (Member.userID == memID)
{
foreach (Ticket tick in Member.ticketList)
{
if (tick.Solved == true)
{
Console.WriteLine("Ticket ID: {0} \tProblem: {1} \tStatus: Solved", tick.TicketID, tick.Problem_desc);
}
else if (tick.Solved == false)
{
Console.WriteLine("Ticket ID: {0} \tProblem: {1} \tStatus: Unsolved", tick.TicketID, tick.Problem_desc);
}
}
}
}
Report newrpt = new Report();
loggedinAdmin.reportList.Add(newrpt);
Console.WriteLine("Time printed: {0}", loggedinAdmin.reportList[0].Time_printed);
}
}
else if (option == "0")
{
break;
}
else
{
Console.WriteLine("Invalid option inputted!");
}
}
}
//Report Manager
else if (loggedinManager != null)
{
while (true)
{
RptMenu();
string option = Console.ReadLine();
if (option == "1") //Assign Ticket
{
foreach (ITSupportMember Member in ITSupportMemberList)
{
Console.WriteLine("ID: {0} Name: {1} {2}", Member.userID, Member.FirstName, Member.LastName);
}
//Not implemented
Console.WriteLine("Assign Ticket is not implemented by our team");
}
else if (option == "2") //Generate Report
{
RMenu();
string alphaOpt = Console.ReadLine();
if (alphaOpt == "a" || alphaOpt == "A")
{
TicketIterator iIter = ticketList.createIterator(true);
while (iIter.hasNext() == true)
{
Console.WriteLine("ID: {0} \tProblem: {1} \tStatus: Solved", ((Ticket)iIter.CurrentItem(true)).TicketID, ((Ticket)iIter.next(true)).Problem_desc);
}
Report newrpt = new Report();
loggedinManager.reportList.Add(newrpt);
Console.WriteLine("Time printed: {0}", loggedinManager.reportList[0].Time_printed);
}
else if (alphaOpt == "b" || alphaOpt == "B")
{
TicketIterator iIter = ticketList.createIterator(false);
while (iIter.hasNext() == true)
{
Console.WriteLine("ID: {0} \tProblem: {1} \tStatus: Unsolved", ((Ticket)iIter.CurrentItem(false)).TicketID, ((Ticket)iIter.next(false)).Problem_desc);
}
Report newrpt = new Report();
loggedinManager.reportList.Add(newrpt);
Console.WriteLine("Time printed: {0}", loggedinManager.reportList[0].Time_printed);
}
else if (alphaOpt == "c" || alphaOpt == "C")
{
//View all tickets assigned by an IT member
foreach (ITSupportMember Member in ITSupportMemberList)
{
Console.WriteLine("ID: {0} Name: {1} {2}", Member.userID, Member.FirstName, Member.LastName);
}
Console.WriteLine("Select the User you wish to view");
string memID = Console.ReadLine();
foreach (ITSupportMember Member in ITSupportMemberList)
{
if (Member.userID == memID)
{
foreach (Ticket tick in Member.ticketList)
{
if (tick.Solved == true)
{
Console.WriteLine("Ticket ID: {0} \tProblem: {1} \tStatus: Solved", tick.TicketID, tick.Problem_desc);
}
else if (tick.Solved == false)
{
Console.WriteLine("Ticket ID: {0} \tProblem: {1} \tStatus: Unsolved", tick.TicketID, tick.Problem_desc);
}
}
}
}
Report newrpt = new Report();
loggedinManager.reportList.Add(newrpt);
Console.WriteLine("Time printed: {0}", loggedinManager.reportList[0].Time_printed);
}
}
else if (option == "3")
{
Console.WriteLine("This function is not yet implemented.");
}
else if (option == "0")
{
break;
}
else
{
Console.WriteLine("Wrong input");
}
}
}
//employee
else if (loggedinEmployee != null)
{
while (true)
{
EmpyMenu();
string option = Console.ReadLine();
if (option == "1")
{
Console.WriteLine("This function is not yet implemented.");
}
else if (option == "0")
{
break;
}
else
{
Console.WriteLine("Invalid option inputted!");
}
}
}
}
public void share(ITSupportMember member)
{
this.myTicket.sharedList.Add(member);
Console.WriteLine("The ticket was shared to " + member.userID + ".");
}