public void HasSpecificMessageForDescriptionChanged()
{
var comparer = new ZendeskTicketTracker(null, null, null).m_ZendeskTicketCompareEngine;
var responses = comparer.Compare(new[]
{
new Update <ZendeskTicket>("a-channel",
new ZendeskTicket("12345", "a-description", "open", new ZendeskTicket.Comment[3]),
new ZendeskTicket("12345", "a-description updated", "open", new ZendeskTicket.Comment[3])),
});
Assert.AreEqual("<https://redgatesupport.zendesk.com/agent/tickets/12345|ZD#12345> (a-description updated) updated: description updated", responses.Single().Response.Message);
}
public void DoesNotNotifyForPendingOrHold()
{
var comparer = new ZendeskTicketTracker(null, null, null).m_ZendeskTicketCompareEngine;
var responses = comparer.Compare(new[]
{
new Update <ZendeskTicket>("a-channel",
new ZendeskTicket("12345", "a-description", "pending", new ZendeskTicket.Comment[3]),
new ZendeskTicket("12345", "a-description", "hold", new ZendeskTicket.Comment[3])),
});
CollectionAssert.IsEmpty(responses);
}
public void UsesAvatarAsImageIfSingleCommentPosted()
{
var comparer = new ZendeskTicketTracker(null, null, null).m_ZendeskTicketCompareEngine;
var comment = new ZendeskTicket.Comment("a-comment", "some person", "an-avatar");
var responses = comparer.Compare(new[]
{
new Update <ZendeskTicket>("a-channel",
new ZendeskTicket("12345", "a-description", "open", new ZendeskTicket.Comment[0]),
new ZendeskTicket("12345", "a-description updated", "closed", new[] { comment })),
});
Assert.AreEqual("an-avatar", responses.Single().Response.Image);
}
public void GroupsTogetherMessagesForMultipleChanges()
{
var comparer = new ZendeskTicketTracker(null, null, null).m_ZendeskTicketCompareEngine;
var comment = new ZendeskTicket.Comment("a-comment", "some person", "an-avatar");
var responses = comparer.Compare(new[]
{
new Update <ZendeskTicket>("a-channel",
new ZendeskTicket("12345", "a-description", "open", new ZendeskTicket.Comment[0]),
new ZendeskTicket("12345", "a-description updated", "closed", new[] { comment })),
});
Assert.AreEqual("<https://redgatesupport.zendesk.com/agent/tickets/12345|ZD#12345> (a-description updated) updated: some person added a comment, `open` → `closed`, description updated", responses.Single().Response.Message);
}