/// 保存工单
/// <summary>
/// 保存工单
/// </summary>
/// <param name="msg"></param>
/// <param name="data"></param>
/// <returns></returns>
private bool SaveWOrderInfo(out string msg, out string data)
{
msg = "";
data = "''";
try
{
int loginuserid = BLL.Util.GetLoginUserID();
LogForWebForCall("保存工单开始 JsonData=" + JsonData);
//查询登录人信息
SysRightUserInfo sysinfo = BLL.EmployeeSuper.Instance.GetSysRightUserInfo(loginuserid);
if (sysinfo == null)
{
msg = "查询不到登录人信息！";
return(false);
}
//数据解析
WOrderJsonData jsondata = WOrderJsonData.CreateWOrderJsonData(JsonData);
if (jsondata != null)
{
//保存个人信息（个人表 CustBasicInfo，电话表 CustTel，经销商表 DealerInfo）
BLL.WOrderInfo.Instance.SaveCustBasicInfo(jsondata, loginuserid);
LogForWebForCall("保存个人信息：电话=" + jsondata.CustBaseInfo.Phone_Out + "；CBID=" + jsondata.CBID);
//保存工单信息（工单主表 WOrderInfo，处理表 WOrderProcess，附件表 CommonAttachment）
BLL.WOrderInfo.Instance.SaveWOrderInfo(jsondata, sysinfo);
LogForWebForCall("保存工单信息：电话=" + jsondata.CustBaseInfo.Phone_Out + "；工单ID=" + jsondata.WOrderID);
//异步操作-绑定（来去电表 CallRecordInfo，话务业务表 CallRecord_ORIG_Business，工单关联数据表 WOrderData，短信表 SMSSendHistory）
BLL.WOrderInfo.Instance.SaveBindInfoASync(jsondata, loginuserid, sysinfo.TrueName);
//异步操作-日志类信息（号码访问表 CustPhoneVisitBusiness，话务结果表 CallResult_ORIG_Task）
BLL.WOrderInfo.Instance.SaveLogsInfoASync(jsondata, loginuserid, sysinfo.TrueName);
//CRM+IM接口调用
InterfaceCallASync(jsondata, sysinfo);
}
else
{
msg = "参数错误，转换失败！";
return(false);
}
LogForWebForCall("END\r\n");
return(true);
}
catch (Exception ex)
{
BLL.WOrderInfo.ErrorToLog4("保存工单", ex);
msg = ex.Message;
return(false);
}
}
/// CRM添加访问记录
/// <summary>
/// CRM添加访问记录
/// </summary>
/// <param name="model"></param>
/// <returns></returns>
public bool InserCRMVisitInfo(WOrderJsonData jsondata, SysRightUserInfo sysinfo)
{
try
{
BitAuto.YanFa.Crm2009.Entities.ReturnVisit model = new YanFa.Crm2009.Entities.ReturnVisit();
//必填
model.BeginDateTime = DateTime.Now.ToString("yyyy-MM-dd HH:mm:ss"); //访问日期
if (DateTime.Now.Minute < 30)
{
model.begintime = DateTime.Now.ToString("yyyy-MM-dd HH:00:00"); //访问开始时间
model.endtime = DateTime.Now.ToString("yyyy-MM-dd HH:30:00"); //访问结束时间
}
else
{
model.begintime = DateTime.Now.ToString("yyyy-MM-dd HH:30:00"); //访问开始时间
model.endtime = DateTime.Now.AddHours(1).ToString("yyyy-MM-dd HH:00:00"); //访问结束时间
}
model.BusinessLine = sysinfo.BusinessLine; //所属业务
model.CustID = jsondata.CRMCustID_Out; // 客户编号,1094888497
model.RVType = 2; //访问方式
model.Remark = jsondata.WOrderInfo.Content_Out; //描述
model.VisitType = jsondata.WOrderInfo.VisitType_Out.ToString(); //访问分类
model.createUserID = sysinfo.UserID; //创建人
model.ContactInfoUserID = jsondata.Common.RelatedContactID; //联系人ID
model.status = 0;
//非必填
model.CreateuserDepart = sysinfo.DepartID; //部门,DP00522
model.createtime = DateTime.Now; //创建时间
model.MemberId = jsondata.CustBaseInfo.MemberCode_Out; // 会员id
model.RVQuestionRemark = ""; //问题
model.RVQuestionStatus = 0; //问题是否解决
model.RVresult = ""; //访问结果
int res = BitAuto.YanFa.Crm2009.BLL.ReturnVisit.Instance.InsertReturnVisit(model);
Loger.Log4Net.Error("CRM添加访问记录返回结果：" + res);
return(res > 0 ? true : false);
}
catch (Exception ex)
{
Loger.Log4Net.Error("CRM添加访问记录异常：" + ex.Message.ToString());
}
return(false);
}
/// 接口调用
/// <summary>
/// 接口调用
/// </summary>
/// <param name="jsondata"></param>
/// <param name="loginuserid"></param>
public void InterfaceCall(WOrderJsonData jsondata, SysRightUserInfo sysinfo)
{
try
{
//同步CRM
if (jsondata.WOrderInfo.IsSysCRM_Out == 1 && !string.IsNullOrEmpty(jsondata.CRMCustID_Out))
{
//jsondata.Common.CRMCustID_Out crm的custid
//jsondata.WOrderInfo.VisitType_Out 访问类型id
//sysinfo 登录人信息，部门，姓名，id，员工编号等
InserCRMVisitInfo(jsondata, sysinfo);
LogForWebForCall("CRM添加访问记录");
}
//同步IM接口
//1—会话，2—留言
int imType = jsondata.Common.CallSource_Out == CallSourceEnum.C03_IM对话 ? 1 : 2;
int csid = (int)jsondata.Common.RelatedCSID;
string orderid = jsondata.WOrderID;
if (jsondata.Common.ModuleSource_Out == ModuleSourceEnum.M05_IM个人)
{
BitAuto.ISDC.CC2012.WebService.IM.IMUtilsServiceHelper server = new WebService.IM.IMUtilsServiceHelper();
server.UpdateCCWorkOrderToIM(imType, csid, orderid);
LogForWebForCall("M05_IM个人 回调接口");
}
else if (jsondata.Common.ModuleSource_Out == ModuleSourceEnum.M06_IM经销商_新车)
{
BitAuto.ISDC.CC2012.WebService.IM.IMepUtilsServiceHelper server = new WebService.IM.IMepUtilsServiceHelper();
server.UpdateCCWorkOrderToIM(imType, csid, orderid);
LogForWebForCall("M06_IM经销商_新车 回调接口");
}
else if (jsondata.Common.ModuleSource_Out == ModuleSourceEnum.M07_IM经销商_二手车)
{
BitAuto.ISDC.CC2012.WebService.IM.IMtcUtilsServiceHelper server = new WebService.IM.IMtcUtilsServiceHelper();
server.UpdateCCWorkOrderToIM(imType, csid, orderid);
LogForWebForCall("M07_IM经销商_二手车 回调接口");
}
}
catch (Exception ex)
{
WOrderInfo.ErrorToLog4("接口调用", ex);
}
}
public void InterfaceCallASync(WOrderJsonData jsondata, SysRightUserInfo sysinfo)
{
Action <WOrderJsonData, SysRightUserInfo> action = new Action <WOrderJsonData, SysRightUserInfo>(InterfaceCall);
action.BeginInvoke(jsondata, sysinfo, null, null);
}
