public ActionResult solv(Probleme probleme, Solution solution)
{
if (Session["user"] == null)
{
return(RedirectToAction("Index", "Home"));
}
Ticket ticket = (Session["ticket"] as Ticket);
if (ticket.EtatTicket == "Cloturé")
{
return(View("Error"));
}
ticket.DateFermeture = DateTime.Now;
ticket.EtatTicket = "Cloturé";
ticket.edit_by_id();
ticket.save(probleme);
solution.probleme = probleme;
solution.save();
Dictionary <string, string> id = new Dictionary <string, string>();
id["[DescriptionSolution]"] = "'" + solution.Description + "'";
solution = solution.find_by_id(id);
if (solution != null)
{
ticket.save(probleme, solution);
}
Ticket_Historique ticket_historique = new Ticket_Historique();
ticket_historique.Date = DateTime.Now;
ticket_historique.Ticket = ticket;
Utilisateur technicienHD = new Utilisateur();
Dictionary <String, String> data = new Dictionary <string, string>();
data["IdUser"] = "" + (Session["user"] as Utilisateur).IdUser;
technicienHD = technicienHD.find_by_id(data);
ticket_historique.Technicien = technicienHD;
ticket_historique.Etat = "Cloturé";
// Save Historique :
ticket_historique.save();
return(RedirectToAction("Index", "Home"));
}
public ActionResult Create(Ticket_Historique t)
{
try
{
t.Date = DateTime.Now;
t.save();
return(RedirectToAction("Index"));
}
catch
{
return(View());
}
}
// GET: Ticket/Details/5
public ActionResult Details(int?id)
{
if (Session["user"] == null)
{
return(RedirectToAction("Index", "Home"));
}
if (id == null)
{
return(new HttpStatusCodeResult(HttpStatusCode.BadRequest));
}
// Get the Ticket by id :
Dictionary <String, String> data = new Dictionary <string, string>();
data["IdTicket"] = "" + id;
Ticket ticket = new Ticket();
ticket = ticket.find_by_id(data);
// Verify ticket exsistance
if (ticket == null)
{
return(HttpNotFound());
}
if (ticket.EtatTicket != "En cours" && ticket.EtatTicket != "Cloturé")
{
ticket.EtatTicket = "En attente";
ticket.edit_by_id();
}
// Save ticket in the history :
Ticket_Historique ticket_historique = new Ticket_Historique();
ticket_historique.Date = DateTime.Now;
ticket_historique.Ticket = ticket;
Utilisateur technicienHD = new Utilisateur();
Dictionary <String, String> data2 = new Dictionary <string, string>();
data2["IdUser"] = "" + (Session["user"] as Utilisateur).IdUser;
technicienHD = technicienHD.find_by_id(data2);
ticket_historique.Technicien = technicienHD;
ticket_historique.Etat = "En attente";
ticket_historique.save();
return(View(ticket));
}
public ActionResult Details(Ticket ticket)
{
if (Session["user"] == null)
{
return(RedirectToAction("Index", "Home"));
}
try
{
Dictionary <String, String> _data = new Dictionary <string, string>();
_data["IdTicket"] = "" + ticket.IdTicket;
ticket = ticket.find_by_id(_data);
if (ticket.EtatTicket != "Cloturé")
{
ticket.EtatTicket = "En cours";
ticket.edit_by_id();
}
Session["ticket"] = ticket;
// TODO: Add update logic here
Ticket_Historique ticket_historique = new Ticket_Historique();
ticket_historique.Date = DateTime.Now;
ticket_historique.Ticket = ticket;
Utilisateur technicienHD = new Utilisateur();
Dictionary <String, String> data = new Dictionary <string, string>();
data["IdUser"] = "" + (Session["user"] as Utilisateur).IdUser;
technicienHD = technicienHD.find_by_id(data);
ticket_historique.Technicien = technicienHD;
ticket_historique.Etat = "En cours";
// Save Historique :
ticket_historique.save();
return(RedirectToAction("Resoudre"));
}
catch
{
return(View("Error"));
}
}