public ActionResult CreateTicket(string name, string email, string phonenumber, string companyname, string pilihTiket,
string TicketSubject, string description, string pilihPriority, string pilihEscalatedto)
{
var ticket = TicketNo.Create(User.Identity.Name, "TICKET");
Ticketing tick = Ticketing.Create(User.Identity.Name, phonenumber);
Ticket objTicket = tick.TicketObject;
Customer cust = tick.CustObject;
cust.FirstName = name;
cust.Email = email;
cust.CompanyName = companyname;
objTicket.Priority = pilihPriority;
if (pilihEscalatedto == "-")
{
objTicket.Escalation = User.Identity.Name;
}
else
{
objTicket.Escalation = pilihEscalatedto;
}
objTicket.TicketDescription = description;
objTicket.TicketSubject = TicketSubject;
objTicket.TicketOwner = User.Identity.Name;
objTicket.CreatedBy = User.Identity.Name;
objTicket.CreatedDate = DateTime.Now;
objTicket.UpdatedBy = User.Identity.Name;
objTicket.UpdatedDate = DateTime.Now;
tick.Update();
ViewBag.SuccessMsg = "Success";
return(View());
}
public ActionResult Index(ViewModel.Ticket m)
{
string errorMessage = string.Empty;
try
{
foreach (var item in m.Solution)
{
if (item.UpdateDate == DateTime.MinValue)
{
item.UpdateDate = DateTime.Now;
}
}
using (DatabaseManager ctx = new DatabaseManager(true))
{
if (string.IsNullOrEmpty(m.TicketNo))
{
m.TicketNo = TicketNo.Create(User.Identity.Name, "TICKET");
}
Ticket obj = ViewModel.Ticket.ConvertToTicketBusiness(m);
obj.Requester = m.Requester.Email;
obj.TicketStatus = TicketStatus.Open.ToString();
obj.Escalation = User.Identity.Name;
obj.CreatedBy = User.Identity.Name;
obj.CreatedDate = DateTime.Now;
obj.UpdatedBy = obj.CreatedBy;
obj.UpdatedDate = obj.CreatedDate;
string updatecommand = "Created";//GetUpdateCommand(m, obj);
var objHistory = SaveTicketHistory(obj, updatecommand);
if (m.isClosed)
{
obj.TicketStatus = TicketStatus.Closed.ToString();
objHistory.TicketStatus = TicketStatus.Closed.ToString();
}
if (obj.IsValid && objHistory.IsValid)
{
obj = obj.Save();
objHistory = objHistory.Save();
}
else
{
System.Text.StringBuilder sb = new System.Text.StringBuilder();
foreach (var item in obj.GetBrokenRules())
{
sb.AppendLine(item.Description);
}
foreach (var item in objHistory.GetBrokenRules())
{
sb.AppendLine(item.Description);
}
errorMessage = sb.ToString();
}
Customer cust = ViewModel.Ticket.ConvertToCustomerBusiness(m.Requester);
if (string.IsNullOrEmpty(cust.CreatedBy))
{
cust.CreatedBy = User.Identity.Name;
cust.CreatedDate = DateTime.Now;
}
cust.UpdatedBy = User.Identity.Name;
cust.UpdatedDate = DateTime.Now;
if (cust.IsValid)
{
cust = cust.Save();
}
else
{
System.Text.StringBuilder sb = new System.Text.StringBuilder();
foreach (var item in cust.GetBrokenRules())
{
sb.AppendLine(item.Description);
}
errorMessage = errorMessage + "---" + sb.ToString();
}
if (string.IsNullOrEmpty(errorMessage))
{
ctx.SaveChanges();
ViewBag.SuccessMsg = "Success";
}
else
{
throw new Exception("Terjadi kesalahan!");
}
}
}
catch (Exception ex)
{
errorMessage = ex.Message + "---" + errorMessage;
ViewBag.ErrorMsg = errorMessage;
LogActivity log = LogActivity.NewLogActivity();
log.ControllerName = "Ticketing";
log.ActionName = "Index";
log.LogData = Newtonsoft.Json.JsonConvert.SerializeObject(errorMessage);
log.CreatedBy = User.Identity.Name;
log.CreatedDate = DateTime.Now;
log = log.Save();
return(View(m));
}
return(RedirectToAction("IndexInbox", "Inbox"));
}