static void Main(string[] args)
{
Console.Write("Do you have an existing source account? (Y/n) ");
ConsoleKeyInfo existingAccount = Console.ReadKey();
Console.WriteLine();
string src_user = "";
string src_pass;
if (existingAccount.Key == ConsoleKey.Y || existingAccount.Key == ConsoleKey.Enter)
{
Console.Write("Username: "******"Password (not hidden): ");
src_pass = Console.ReadLine();
}
else
{
Console.Write("Desired username: "******":") + 2);
}
Console.Write("Enter your eCourt URL (e.g. https://server.domain/ecourtpath/): ");
string eC_URL = Console.ReadLine();
Console.Write("Enter your eCourt username: "******"Enter your eCourt password (not hidden): ");
string eC_pass = Console.ReadLine();
string authToken = TicketImport.GetEcourtUserAuthToken(eC_user, eC_pass);
TicketImport _ticketImport = new TicketImport(
"https://customdev.journaltech.com/api/soap/TicketAPI.svc?wsdl",
src_user,
src_pass,
eC_URL,
authToken
);
Console.WriteLine();
Console.Write("Ready to roll! Press any key to import all new tickets... ");
Console.ReadKey();
Console.WriteLine();
_ticketImport.ImportNewTickets();
Console.Write("Complete! Press any key to exit... ");
Console.ReadKey();
}
public void CanImportTicket()
{
var ticket = new TicketImport()
{
Subject = "my printer is on fire",
Comments = new List <TicketImportComment> {
new TicketImportComment {
AuthorId = Settings.UserId, Value = "HELP comment created in Import 1", Public = false, CreatedAt = DateTime.UtcNow.AddDays(-2)
}, new TicketImportComment {
AuthorId = Settings.UserId, Value = "HELP comment created in Import 2", Public = false, CreatedAt = DateTime.UtcNow.AddDays(-3)
}
},
Priority = TicketPriorities.Urgent,
CreatedAt = DateTime.Now.AddDays(-5),
UpdatedAt = DateTime.Now.AddDays(-4),
SolvedAt = DateTime.Now.AddDays(-3),
Status = TicketStatus.Solved,
AssigneeId = Settings.UserId,
Description = "test description"
};
var res = api.Tickets.ImportTicket(ticket).Ticket;
Assert.NotNull(res);
Assert.True(res.Id.HasValue);
Assert.Greater(res.Id.Value, 0);
Assert.Less(res.CreatedAt.Value.LocalDateTime, DateTime.Now.AddDays(-4));
Assert.Greater(res.UpdatedAt.Value.LocalDateTime, res.CreatedAt.Value.LocalDateTime);
Assert.AreEqual(res.Status, TicketStatus.Solved);
Assert.AreEqual(res.Description, "test description");
var resComments = api.Tickets.GetTicketComments(res.Id.Value);
Assert.NotNull(resComments);
Assert.AreEqual(resComments.Count, 3);
api.Tickets.DeleteAsync(res.Id.Value);
//Assert.Greater(res.SolvedAt.Value.LocalDateTime, res.UpdatedAt.Value.LocalDateTime);
}
public void CanBulkImportTicket()
{
List <TicketImport> test = new List <TicketImport>();
for (int x = 0; x < 2; x++)
{
var ticket = new TicketImport()
{
Subject = "my printer is on fire",
Comments = new List <TicketImportComment> {
new TicketImportComment {
AuthorId = Settings.UserId, Value = "HELP comment created in Import 1", CreatedAt = DateTime.UtcNow.AddDays(-2), Public = false
}, new TicketImportComment {
AuthorId = Settings.UserId, Value = "HELP comment created in Import 2", CreatedAt = DateTime.UtcNow.AddDays(-3), Public = false
}
},
Priority = TicketPriorities.Urgent,
CreatedAt = DateTime.Now.AddDays(-5),
UpdatedAt = DateTime.Now.AddDays(-4),
SolvedAt = DateTime.Now.AddDays(-3),
Status = TicketStatus.Solved,
AssigneeId = Settings.UserId,
Description = "test description"
};
test.Add(ticket);
}
var res = api.Tickets.BulkImportTickets(test);
Assert.AreEqual(res.JobStatus.Status, "queued");
var job = api.JobStatuses.GetJobStatus(res.JobStatus.Id);
Assert.AreEqual(job.JobStatus.Id, res.JobStatus.Id);
int count = 0;
while (job.JobStatus.Status.ToLower() != "completed" && count < 10)
{
Thread.Sleep(1000);
job = api.JobStatuses.GetJobStatus(res.JobStatus.Id);
count++;
}
Assert.AreEqual(job.JobStatus.Status.ToLower(), "completed");
foreach (var r in job.JobStatus.Results)
{
var ticket = api.Tickets.GetTicket(r.Id).Ticket;
Assert.AreEqual(ticket.Description, "test description");
var resComments = api.Tickets.GetTicketComments(r.Id);
Assert.NotNull(resComments);
Assert.AreEqual(resComments.Count, 3);
foreach (var c in resComments.Comments)
{
Assert.True(c.CreatedAt.HasValue);
Assert.Less(c.CreatedAt.Value.LocalDateTime, DateTime.Now.AddDays(-1));
}
api.Tickets.DeleteAsync(r.Id);
}
}
/// <summary>
/// In addition to setting normal ticket properties, you can set the following time stamps on the tickets: solved_at, updated_at, and created_at.
/// </summary>
/// <param name="ticket"></param>
/// <returns></returns>
public async Task <IndividualTicketResponse> ImportTicketAsync(TicketImport ticket)
{
return(await GenericPostAsync <IndividualTicketResponse>($"{_imports}/{_tickets}.json", new { ticket }));
}
/// <summary>
/// In addition to setting normal ticket properties, you can set the following time stamps on the tickets: solved_at, updated_at, and created_at.
/// </summary>
/// <param name="ticket"></param>
/// <returns></returns>
public IndividualTicketResponse ImportTicket(TicketImport ticket)
{
return(GenericPost <IndividualTicketResponse>($"{_imports}/{_tickets}.json", new { ticket }));
}
/// <summary>
/// In addition to setting normal ticket properties, you can set the following time stamps on the tickets: solved_at, updated_at, and created_at.
/// </summary>
/// <param name="ticket"></param>
/// <returns></returns>
public async Task <IndividualTicketResponse> ImportTicketAsync(TicketImport ticket)
{
var body = new { ticket };
return(await GenericPostAsync <IndividualTicketResponse>(_imports + "/" + _tickets + ".json", body));
}
/// <summary>
/// In addition to setting normal ticket properties, you can set the following time stamps on the tickets: solved_at, updated_at, and created_at.
/// </summary>
/// <param name="ticket"></param>
/// <returns></returns>
public IndividualTicketResponse ImportTicket(TicketImport ticket)
{
var body = new { ticket };
return(GenericPost <IndividualTicketResponse>(_imports + "/" + _tickets + ".json", body));
}