public async Task <ActionResult> AssignTicket(Ticket model)
{
var ticket = db.Tickets.Find(model.Id);
ticket.AssignedToUserId = model.AssignedToUserId;
ticket.TicketStatusId = ticketHelper.AssignedTicketStatus();
if (ticket.AssignedToUserId == null)
{
ticket.AssignedToUserId = model.AssignedToUserId = null;
ticket.TicketStatusId = ticketHelper.SetDefaultTicketStatus();
db.SaveChanges();
return(RedirectToAction("Index"));
}
else
{
//ticket.AssignedToUserId = model.AssignedToUserId;
//ticket.TicketStatusId = ticketHelper.AssignedTicketStatus();
var oldTicket = db.Tickets.AsNoTracking().FirstOrDefault(t => t.Id == ticket.Id);
ticket.Updated = DateTime.Now;
db.Entry(ticket).State = EntityState.Modified;
db.SaveChanges();
var newTicket = db.Tickets.AsNoTracking().FirstOrDefault(t => t.Id == ticket.Id);
tkHistory.RecordHistoricalChanges(oldTicket, newTicket);
//decide for yourself NotificationHelper if a Notification needs to be generated
notificationHelper.ManageNotifications(oldTicket, newTicket);
var callbackUrl = Url.Action("Details", "Tickets", new { id = ticket.Id }, protocol: Request.Url.Scheme);
try
{
EmailService ems = new EmailService();
IdentityMessage msg = new IdentityMessage();
ApplicationUser user = db.Users.Find(model.AssignedToUserId);
msg.Body = $"You have been assigned a Ticket.{Environment.NewLine} Please click the following link to view the details <a href=\"{callbackUrl}\">NEW TICKET</a>";
msg.Destination = user.Email;
msg.Subject = "You've been assigned a Ticket";
await ems.SendMailAsync(msg);
}
catch (Exception ex)
{
await Task.FromResult(0);
}
return(RedirectToAction("Index"));
}
}
