/// <summary>
/// Login Interface...
/// </summary>
/// <returns></returns>
public override bool InitAndLogOn()
{
TelephonyProvider.CtiType ctiType = TelephonyProvider.CtiType.None;
string agentNumber = string.Empty;
try
{
ConfigurationValueReader configReader = ConfigurationValueReader.ConfigurationReader();
ctiType = (TelephonyProvider.CtiType)Convert.ToInt32(configReader.ReadAppSettings("CtiType"), CultureInfo.InvariantCulture);
agentNumber = configReader.ReadAppSettings("MachineName");
}
catch
{
}
if (ctiType == TelephonyProvider.CtiType.None ||
string.IsNullOrEmpty(agentNumber))
{
return(false);
}
// Initialize the CTI class
ctiProvider = InitializeCti();
if (ctiProvider != null)
{
bool ctiLogin = Init(ctiType);
// If agentNumber is null, then we aren't supporting CTI.
if (ctiLogin && !string.IsNullOrEmpty(agentNumber))
{
myLine = InitializeLine(agentNumber);
if (myLine == null)
{
Logging.Error(Application.ProductName, ResourceStrings.UNABLETOCONFIGUREPHONE);
}
/// this is the new call event for TAPI/TSAPI
cti.Cti.CallChanged += new CallEventHandler(Cti_CallChanged);
}
}
if (ctiProvider != null)
{
//raise Agent ready Event.
if (AgentStateChangedEvent != null)
{
AgentStateChangedEvent(this, new CtiCoreEventArgs("AgentStateChange", CtiAgentStates.AVAILABLE, string.Empty));
}
}
// True for success
return(ctiProvider != null);
}
/// <summary>
/// Initialization Method
/// </summary>
/// <param name="type">Type</param>
/// <param name="user">User</param>
/// <param name="password">Password</param>
/// <param name="agentID">Agent ID</param>
/// <param name="agentPassword">Agent Password</param>
/// <param name="agentNumber">Agent Number</param>
/// <returns>Boolean indicating success or failure.</returns>
public override bool Init(TelephonyProvider.CtiType type, string user, string password, string agentID, string agentPassword, string agentNumber)
{
base.Init(type, user, password, agentID, agentPassword, agentNumber);
if (CtiTapi.Init() != 0)
{
Lines = LinesClassProvider.Instance();
Lines.Init(this, type);
CtiTapi.CallChanged += new CtiLayerTapiLib._DCtiLayerTapiEvents_CallChangedEventHandler(this.Cti_CallChanged);
alreadyInited = true;
return(true);
}
else
{
return(false);
}
}
/// <summary>
/// Initialization Method
/// </summary>
/// <param name="type">Type</param>
/// <param name="user">User</param>
/// <param name="password">Password</param>
/// <param name="agentID">Agent ID</param>
/// <param name="agentPassword">Agent Password</param>
/// <param name="agentNumber">Agent Number</param>
/// <returns>Boolean indicating success or failure.</returns>
public override bool Init(TelephonyProvider.CtiType type, string user, string password, string agentID, string agentPassword, string agentNumber)
{
base.Init(type, user, password, agentID, agentPassword, agentNumber);
string serverName = CtiTsapi.GetServerNames();
string [] serverNames = serverName.Split(new char[] { '\n' });
if (CtiTsapi.Init(serverNames[0], user, password) != 0)
{
Lines = LinesClassProvider.Instance();
Lines.Init(this, type);
CtiTsapi.CallChanged += new CtiLayerTsapiLib._DCtiLayerTsapiEvents_CallChangedEventHandler(this.Cti_CallChanged);
alreadyInited = true;
return(true);
}
else
{
return(false);
}
}
/// <summary>
/// For use in installations using the Avaya SoftPhone product.
/// </summary>
/// <param name="type">The type of telephony API to use.</param>
/// <param name="user"></param>
/// <param name="password"></param>
/// <param name="agentId"></param>
/// <param name="agentPassword"></param>
/// <param name="agentNumber"></param>
/// <returns></returns>
public bool Init(TelephonyProvider.CtiType type, string user, string password, string agentId, string agentPassword, string agentNumber)
{
return(cti.Init(type, user, password, agentId, agentPassword, agentNumber));
}
/// <summary>
/// For backwards compatibility (used for Avaya TSAPI)
/// </summary>
/// <param name="type">The type of telephony API to use.</param>
/// <param name="user"></param>
/// <param name="password"></param>
/// <returns></returns>
public bool Init(TelephonyProvider.CtiType type, string user, string password)
{
return(cti.Init(type, user, password));
}
/// <summary>
/// For backwards compatibility (used for TAPI and demos)
/// </summary>
/// <param name="type">The type of telephony API to use.</param>
/// <returns></returns>
public bool Init(TelephonyProvider.CtiType type)
{
return(cti.Init(type));
}
