public HttpResponseMessage GetMoreTicketChats(int nTicketID, int nLastTicketChatID)
{
TakamulTicketChat oTakamulTicketChat = new TakamulTicketChat();
List <TakamulTicketChat> lstTakamulTicket = null;
List <TicketChatViewModel> lstTicketViewModel = this.oITicketServices.IlGetMoreTicketChats(nTicketID, nLastTicketChatID);
if (lstTicketViewModel.Count > 0)
{
lstTakamulTicket = new List <TakamulTicketChat>();
foreach (var oTicketChatItem in lstTicketViewModel)
{
string sReplyMessage = string.Empty;
string sTicketChatItemRemoteFilePath = string.Empty;
if (oTicketChatItem.TICKET_CHAT_TYPE_ID != 1)
{
sTicketChatItemRemoteFilePath = Path.Combine(CommonHelper.sGetConfigKeyValue(ConstantNames.RemoteFileServerPath), oTicketChatItem.REPLY_FILE_PATH);
}
oTakamulTicketChat = new TakamulTicketChat()
{
ApplicationID = oTicketChatItem.APPLICATION_ID,
TicketID = oTicketChatItem.TICKET_ID,
ReplyMessage = oTicketChatItem.REPLY_MESSAGE,
ReplyDate = string.Format("{0} {1}", oTicketChatItem.REPLIED_DATE.ToShortDateString(), oTicketChatItem.REPLIED_DATE.ToShortTimeString()),
TicketChatID = oTicketChatItem.ID,
TicketChatTypeID = oTicketChatItem.TICKET_CHAT_TYPE_ID,
TicketChatTypeName = oTicketChatItem.CHAT_TYPE,
UserFullName = oTicketChatItem.PARTICIPANT_FULL_NAME,
UserID = oTicketChatItem.TICKET_PARTICIPANT_ID,
RemoteFilePath = sTicketChatItemRemoteFilePath
};
lstTakamulTicket.Add(oTakamulTicketChat);
}
}
return(Request.CreateResponse(HttpStatusCode.OK, lstTakamulTicket));
}
public HttpResponseMessage PostTicketChat(TakamulTicketChat oTakamulTicketChat, int nLanguageID)
{
ApiResponse oApiResponse = new ApiResponse();
string sResultMessage = string.Empty;
if (ModelState.IsValid)
{
try
{
string sReplyImagePath = string.Empty;
string sReplyImageDirectory = string.Empty;
string sFullFilePath = string.Empty;
if (!string.IsNullOrEmpty(oTakamulTicketChat.Base64ReplyImage))
{
sReplyImageDirectory = Path.Combine(oTakamulTicketChat.ApplicationID.ToString(), oTakamulTicketChat.TicketID.ToString());
enumFileTypes oEnumFileTypes = (enumFileTypes)Enum.Parse(typeof(enumFileTypes), oTakamulTicketChat.TicketChatTypeID.ToString());
switch (oEnumFileTypes)
{
case enumFileTypes.png:
sReplyImagePath = CommonHelper.AppendTimeStamp("fake.png");
break;
case enumFileTypes.jpg:
sReplyImagePath = CommonHelper.AppendTimeStamp("fake.jpg");
break;
case enumFileTypes.jpeg:
sReplyImagePath = CommonHelper.AppendTimeStamp("fake.jpeg");
break;
case enumFileTypes.doc:
sReplyImagePath = CommonHelper.AppendTimeStamp("fake.doc");
break;
case enumFileTypes.docx:
sReplyImagePath = CommonHelper.AppendTimeStamp("fake.docx");
break;
case enumFileTypes.pdf:
sReplyImagePath = CommonHelper.AppendTimeStamp("fake.pdf");
break;
}
sFullFilePath = Path.Combine(sReplyImageDirectory, sReplyImagePath);
}
TicketChatViewModel oTicketChatViewModel = new TicketChatViewModel()
{
TICKET_ID = oTakamulTicketChat.TicketID,
REPLY_MESSAGE = oTakamulTicketChat.ReplyMessage,
REPLY_FILE_PATH = sFullFilePath.Replace('\\', '/'),
TICKET_CHAT_TYPE_ID = oTakamulTicketChat.TicketChatTypeID,
TICKET_PARTICIPANT_ID = oTakamulTicketChat.UserID
};
Response oResponse = this.oITicketServices.oInsertTicketChat(oTicketChatViewModel);
if (oResponse.nOperationResult == 1)
{
if (!string.IsNullOrEmpty(sFullFilePath) && !string.IsNullOrEmpty(oTakamulTicketChat.Base64ReplyImage))
{
FileAccessService oFileAccessService = new FileAccessService(CommonHelper.sGetConfigKeyValue(ConstantNames.FileAccessURL));
Byte[] oArrImage = Convert.FromBase64String(oTakamulTicketChat.Base64ReplyImage);
oFileAccessService.CreateDirectory(sReplyImageDirectory);
enumFileTypes oEnumFileTypes = (enumFileTypes)Enum.Parse(typeof(enumFileTypes), oTakamulTicketChat.TicketChatTypeID.ToString());
if (oEnumFileTypes == enumFileTypes.jpeg || oEnumFileTypes == enumFileTypes.jpg ||
oEnumFileTypes == enumFileTypes.png)
{
MagickImage oMagickImage = new MagickImage(oArrImage);
oMagickImage.Format = MagickFormat.Jpeg;
oMagickImage.Resize(Convert.ToInt32(CommonHelper.sGetConfigKeyValue(ConstantNames.ImageWidth)), Convert.ToInt32(CommonHelper.sGetConfigKeyValue(ConstantNames.ImageHeight)));
oFileAccessService.WirteFileByte(Path.Combine(sReplyImageDirectory, sReplyImagePath), oMagickImage.ToByteArray());
}
else
{
oFileAccessService.WirteFileByte(Path.Combine(sReplyImageDirectory, sReplyImagePath), oArrImage);
}
}
oApiResponse.OperationResult = 1;
oApiResponse.OperationResultMessage = "Success.";
}
else
{
switch (oResponse.nOperationResult)
{
case -5:
oApiResponse.OperationResult = -5;
sResultMessage = nLanguageID == 2 ? "The Application is expired." : "انتهت صلاحية التطبيق.";
oApiResponse.OperationResultMessage = sResultMessage;
break;
case -6:
oApiResponse.OperationResult = -6;
sResultMessage = nLanguageID == 2 ? "OTP is not verified." : "لم يتم التحقق من رمز التفعيل.";
oApiResponse.OperationResultMessage = sResultMessage;
break;
case -7:
oApiResponse.OperationResult = -7;
sResultMessage = nLanguageID == 2 ? "User is blocked." : "المستخدم محضور.";
oApiResponse.OperationResultMessage = sResultMessage;
break;
case -8:
oApiResponse.OperationResult = -8;
sResultMessage = nLanguageID == 2 ? "Ticket submission is restricted." : "المواضيع الجديدة مقيدة.";
oApiResponse.OperationResultMessage = sResultMessage;
break;
case -9:
oApiResponse.OperationResult = -9;
sResultMessage = nLanguageID == 2 ? "Ticket Submission Interval Days reached." : "وصلت للفترة الزمنية لتقديم للمواضيع.";
oApiResponse.OperationResultMessage = sResultMessage;
break;
default:
oApiResponse.OperationResult = 0;
sResultMessage = nLanguageID == 2 ? "An error occurred during the operation. Please try again later." : "حدث خطأ يرجى المحاولة لاحقا مرة أخرى.";
oApiResponse.OperationResultMessage = sResultMessage;
break;
}
}
return(Request.CreateResponse(HttpStatusCode.OK, oApiResponse));
}
catch (Exception ex)
{
Elmah.ErrorLog.GetDefault(HttpContext.Current).Log(new Elmah.Error(ex));
oApiResponse.OperationResult = 0;
sResultMessage = nLanguageID == 2 ? "An error occurred during the operation. Please try again later." : "حدث خطأ يرجى المحاولة لاحقا مرة أخرى.";
oApiResponse.OperationResultMessage = sResultMessage;
return(Request.CreateResponse(HttpStatusCode.InternalServerError, oApiResponse));
}
}
oApiResponse.OperationResult = 0;
sResultMessage = nLanguageID == 2 ? "An error occurred during the operation. Please try again later." : "حدث خطأ يرجى المحاولة لاحقا مرة أخرى.";
oApiResponse.OperationResultMessage = sResultMessage;
return(Request.CreateResponse(HttpStatusCode.BadRequest, oApiResponse));
}
public HttpResponseMessage GetTicketChats(int nTicketID)
{
TakamulTicketChatRepo oTakamulTicketChatRepo = new TakamulTicketChatRepo();
List <TakamulTicketChat> lstTakamulTicket = null;
List <TicketChatViewModel> lstTicketViewModel = this.oITicketServices.IlGetTicketChats(nTicketID);
if (lstTicketViewModel.Count > 0)
{
lstTakamulTicket = new List <TakamulTicketChat>();
foreach (var oTicketChatItem in lstTicketViewModel)
{
string sReplyMessage = string.Empty;
string sTicketChatItemRemoteFilePath = string.Empty;
if (oTicketChatItem.TICKET_CHAT_TYPE_ID != 1)
{
sTicketChatItemRemoteFilePath = Path.Combine(CommonHelper.sGetConfigKeyValue(ConstantNames.RemoteFileServerPath), oTicketChatItem.REPLY_FILE_PATH);
}
TakamulTicketChat oTakamulTicketChat = new TakamulTicketChat()
{
ApplicationID = oTicketChatItem.APPLICATION_ID,
TicketID = oTicketChatItem.TICKET_ID,
ReplyMessage = oTicketChatItem.REPLY_MESSAGE,
ReplyDate = string.Format("{0} {1}", oTicketChatItem.REPLIED_DATE.ToShortDateString(), oTicketChatItem.REPLIED_DATE.ToShortTimeString()),
TicketChatID = oTicketChatItem.ID,
TicketChatTypeID = oTicketChatItem.TICKET_CHAT_TYPE_ID,
TicketChatTypeName = oTicketChatItem.CHAT_TYPE,
UserFullName = oTicketChatItem.PARTICIPANT_FULL_NAME,
UserID = oTicketChatItem.TICKET_PARTICIPANT_ID,
RemoteFilePath = sTicketChatItemRemoteFilePath
};
lstTakamulTicket.Add(oTakamulTicketChat);
oTakamulTicketChatRepo.TakamulTicketChatList = lstTakamulTicket;
}
}
TicketViewModel oTicketViewModel = this.oITicketServices.oGetTicketDetails(nTicketID);
TakamulTicket oTakamulTicket = null;
if (oTicketViewModel != null)
{
string sRemoteFilePath = string.Empty;
if (!string.IsNullOrEmpty(oTicketViewModel.DEFAULT_IMAGE))
{
sRemoteFilePath = Path.Combine(CommonHelper.sGetConfigKeyValue(ConstantNames.RemoteFileServerPath), oTicketViewModel.DEFAULT_IMAGE);
}
oTakamulTicket = new TakamulTicket()
{
TicketID = oTicketViewModel.ID,
ApplicationID = oTicketViewModel.APPLICATION_ID,
TicketCode = oTicketViewModel.TICKET_CODE,
TicketName = oTicketViewModel.TICKET_NAME,
TicketDescription = oTicketViewModel.TICKET_DESCRIPTION,
TicketStatusID = oTicketViewModel.TICKET_STATUS_ID,
TicketStatusRemark = oTicketViewModel.TICKET_STATUS_REMARK,
TicketStatusName = oTicketViewModel.TICKET_STATUS_NAME,
CreatedDate = string.Format("{0} {1}", oTicketViewModel.CREATED_DATE.ToShortDateString(), oTicketViewModel.CREATED_DATE.ToShortTimeString()),
RemoteFilePath = sRemoteFilePath
};
oTakamulTicketChatRepo.TakamulTicket = oTakamulTicket;
//TODO:: Replace with original code
if (oTicketViewModel.TICKET_STATUS_ID == 3) //Rejected
{
oTakamulTicketChatRepo.RejectReason = "reject reason from database";
}
}
return(Request.CreateResponse(HttpStatusCode.OK, oTakamulTicketChatRepo));
}
