public SupportTicketModel CreateSupportTicketOnTrello(SupportTicketModel supportTicketModel)
{
var model = this.CreateSupportTicket(supportTicketModel);
this.AddNewCardToSupport(model);
return model;
}
public async Task <IActionResult> Edit(long id, [Bind("TicketId,ProductId,AssignedEmployeeId,TicketTitle,TicketDetails,DateRaised,DateClosed,CustomerName,CustomerId,CustomerEmail")] SupportTicketModel supportTicketModel)
{
if (id != supportTicketModel.TicketId)
{
return(NotFound());
}
if (ModelState.IsValid)
{
try
{
_context.Update(supportTicketModel);
await _context.SaveChangesAsync();
}
catch (DbUpdateConcurrencyException)
{
if (!SupportTicketModelExists(supportTicketModel.TicketId))
{
return(NotFound());
}
else
{
throw;
}
}
return(RedirectToAction(nameof(Index)));
}
return(View(supportTicketModel));
}
public SupportTicketModel CreateSupportTicket(SupportTicketModel supportTicketModel)
{
var supportTicket = supportTicketMapper.MapToDomain(supportTicketModel);
supportTicket.CreatedDate = DateTime.UtcNow;
supportTicket.Status = (int) Status.Open;
supportTicketRepository.Save(supportTicket);
return supportTicketMapper.MapToModel(supportTicket);
}
public void AddNewCardToSupport(SupportTicketModel supportTicketModel)
{
const string fineAppBoardId = "55b244f75471c89c417c616f";
var board = new Board(fineAppBoardId);
var supportList = board.Lists.First(x => x.Name.Equals("Support"));
var card = supportList.Cards.Add(supportTicketModel.Subject);
card.Description = string.Format("{0}\n\nStatus: {1}\n\nType: {2}", supportTicketModel.Message,
((Status)supportTicketModel.Status).ToDescription(),
((SupportType)supportTicketModel.Type).ToDescription());
}
public long CreateTicket(SupportTicketModel supportTicketModel)
{
// Add date ticket raised before write to DB
supportTicketModel.DateRaised = DateTime.Now;
_context.Add(supportTicketModel);
_context.SaveChanges();
return(supportTicketModel.TicketId);
}
public SupportTicket MapToDomain(SupportTicketModel supportTicketModel)
{
return new SupportTicket()
{
CreatedDate = supportTicketModel.CreatedDate,
Subject = supportTicketModel.Subject,
Message = supportTicketModel.Message,
Status = supportTicketModel.Status,
Type = supportTicketModel.Type,
UserId = supportTicketModel.UserId
};
}
public async Task <IActionResult> Post([FromBody] SupportTicketModel supportTicketModel)
{
long ticketId = 0; // initiate to 0
if (ModelState.IsValid)
{
// Add date ticket raised before write to DB
ticketId = _ticketServices.CreateTicket(supportTicketModel);
}
//return View(supportTicketModel);
return(Ok(ticketId));
}
public async Task <IActionResult> Create([Bind("TicketId,ProductId,AssignedEmployeeId,TicketTitle,TicketDetails,DateRaised,DateClosed,CustomerName,CustomerId,CustomerEmail")] SupportTicketModel supportTicketModel)
{
if (ModelState.IsValid)
{
// Add date ticket raised before write to DB
supportTicketModel.DateRaised = DateTime.Now;
_context.Add(supportTicketModel);
await _context.SaveChangesAsync();
return(RedirectToAction(nameof(Index)));
}
return(View(supportTicketModel));
}
public string CreateSupportTicket(SupportTicketModel supportTicketModel)
{
try
{
var supportTicket = supportApi.CreateSupportTicket(supportTicketModel);
supportApi.AddNewCardToSupport(supportTicket);
}
catch (Exception ex)
{
throw new Exception(ex.Message);
}
return "Support Ticket Created Successfully";
}
public SupportTicketModel UpdateTicketStatus(SupportTicketModel supportTicketModel)
{
var supportTicket = supportTicketRepository.Get(supportTicketModel.Id);
supportTicket.Status = supportTicketModel.Status;
supportTicketRepository.Save(supportTicket);
return supportTicketMapper.MapToModel(supportTicket);
}
public SupportTicketModel UpdateTicketStatus(SupportTicketModel supportTicketModel)
{
return supportApi.UpdateTicketStatus(supportTicketModel);
}
