public SnowUser findUser(string userName)
{
if (userName == null)
{
throw new MissingFieldException("must provide user name");
}
SnowClient client = new SnowClient("sys_user");
client.Query = "user_name=" + userName;
client.ReturnFieldList = "sys_id,user_name,email,name";
Task <string> result = client.RunQuery();
string json = extractJson(result);
return(JsonConvert.DeserializeObject <SnowUser>(json));
}
public List <SnowIncident> findAssignedIncidents(string user_sysid)
{
if (user_sysid == null)
{
throw new MissingFieldException("Must provide system user id");
}
SnowClient client = new SnowClient("incident");
client.Query = "assigned_to=" + user_sysid;
client.ReturnFieldList =
"number,sys_id,description,short_description,state,severity,"
+ "close_code,sys_created_on,opened_at,closed_at,closed_by,"
+ "assigned_to,caller,resolved_by,closed";
Task <string> result = client.RunQuery();
string json = extractJson(result);
List <SnowIncident> incidents = JsonConvert.DeserializeObject <List <SnowIncident> >(json);
return(incidents);
}