public void AtenderUmaSolicitacaoDeServico()
{
string ticket = "";
using (StreamReader sr =
new StreamReader(Path.Combine(AppDomain.CurrentDomain.BaseDirectory, "Ticket.txt")))
{
ticket = sr.ReadLine();
}
Test.Info("Scenario #2: Atender uma Solicitação de Serviço");
EfetuarLogin("HELLEN", "1");
SmartPortalPage.ClickAcessoAoSistema();
SmartDecisionsPage.ClickProcessosItil();
SmartDecisionsPage.ClickGerenciaDeRequisicaoEIncidentes();
SmartDecisionsPage.ClickRequisicaoDeServicosEIncidentes();
ServiceRequestIncidentPage.SetPesquiseAqui(ticket);
Checkpoint(!WaitElement(ServiceRequestIncidentPage.NenhumRegistroEncontrado()), "Pesquisar: " + ticket);
ServiceRequestIncidentPage.ClickTicket();
ServiceRequestIncidentPage.ClickAbrir();
ServiceRequestIncidentPage.ClickConfirmacaoSim();
ServiceRequestIncidentPage.ClickResolvida();
ServiceRequestIncidentPage.SelectCausa();
ServiceRequestIncidentPage.SelectCategoriaDeSolucao();
ServiceRequestIncidentPage.SetDetalhamentoDaCausa("Detalhamento da Causa " + DateTime.Now.ToString("dd-MM-yyyyThh:mm:ss"));
ServiceRequestIncidentPage.SetSolucaoResposta("Solução Resposta " + DateTime.Now.ToString("dd-MM-yyyyThh:mm:ss"));
ServiceRequestIncidentPage.ClickOpcoes();
ServiceRequestIncidentPage.ClickGravarEAvancarFluxo();
ServiceRequestIncidentPage.ClickNenhumRegistroEncontrado();
ServiceRequestIncidentPage.ClickMenuTicketsTarefas();
ServiceRequestIncidentPage.ClickPesquisaAvancada();
ServiceRequestIncidentPage.SetNumero(ticket);
ServiceRequestIncidentPage.ClickPesquisar();
ServiceRequestIncidentPage.ClickFechada();
}
public void CadastrarUmaSolicitacaoPeloPortal()
{
Test.Info("Scenario #1: Cadastrar uma solicitação pelo Portal");
EfetuarLogin("LUCAS", "1");
SmartPortalPage.ClickPortifolio();
SmartPortalPage.ClickServicoDeNegocio();
SmartPortalPage.ClickRequisicao();
SmartPortalPage.SetDescricao("Descrição " + DateTime.Now.ToString("dd-MM-yyyyThh:mm:ss"));
SmartPortalPage.ClickConcluir();
Checkpoint(WaitElement(SmartPortalPage.SolicitacoesCriadas()), GetElement(SmartPortalPage.SolicitacoesCriadas()).Text);
var ticket = GetElement(SmartPortalPage.SolicitacoesCriadas()).Text.Split('\n')[1].Split('\r')[0];
var dataSource = Path.Combine(
AppDomain.CurrentDomain.BaseDirectory.Split(new string[] { "TestResults" }, StringSplitOptions.None)[0],
@"CITSmart\Data\Ticket.txt");
using (StreamWriter sw = new StreamWriter(dataSource, false))
{
sw.Write(ticket);
}
}
public void EfetuarLogin(string usuario, string senha)
{
User = usuario;
Password = senha;
Login(LoginPage.Usuario(), LoginPage.Senha(), LoginPage.Entrar(), SmartPortalPage.PesquisaPortal());
}
