public void CheckIncidentsStatus(ILogger log)
{
log.LogInformation("Starting incident status check with service management system...");
List <AlertIncidentEntity> alertIncidents = GetAllAlertIncidents();
log.LogInformation($"Found {alertIncidents.Count} open incidents, checking status if necessary..");
ServiceManagementStatusResponseDto incidentsStatus = serviceManagemement.GetIncidentsStatus(alertIncidents, log);
foreach (string incidentId in incidentsStatus.result.Keys)
{
ServiceManagementStatus status = incidentsStatus.result[incidentId];
log.LogInformation($"Got new service management status for incident {incidentId}: {status.state}");
if (status.state == "Resolved" || status.state == "Closed")
{
AlertIncidentEntity alertIncident = GetAlertIncident("SNOW", incidentId);
if (alertIncident != null)
{
AlertEntity alert = GetAlert(alertIncident.AlertPartitionId, alertIncident.AlertRowId);
if (alert != null)
{
DeleteAlert(alert);
}
DeleteAlertIncident(alertIncident);
}
}
}
}
public ServiceManagementStatusResponseDto GetIncidentStatus(AlertIncidentEntity incident, ILogger log)
{
ServiceManagementStatusResponseDto result = new ServiceManagementStatusResponseDto();
result.result.Add(incident.IncidentId, new ServiceManagementStatus()
{
state = "Closed", short_description = "Nothing to say.."
});
return(result);
}
public ServiceManagementStatusResponseDto GetIncidentsStatus(List <AlertIncidentEntity> incidents, ILogger log)
{
ServiceManagementStatusResponseDto response = null;
using (HttpClient client = new HttpClient())
{
string serviceManagementCredentials = System.Environment.GetEnvironmentVariable("ServiceManagementCredentials");
if (!String.IsNullOrEmpty(serviceManagementCredentials))
{
var byteArray = Encoding.ASCII.GetBytes(serviceManagementCredentials);
client.DefaultRequestHeaders.Authorization = new System.Net.Http.Headers.AuthenticationHeaderValue("Basic", Convert.ToBase64String(byteArray));
}
string serviceManagementUserAgent = System.Environment.GetEnvironmentVariable("ServiceManagementUserAgent");
if (!String.IsNullOrEmpty(serviceManagementUserAgent))
{
client.DefaultRequestHeaders.Add("User-Agent", serviceManagementUserAgent);
}
string snowUrl = System.Environment.GetEnvironmentVariable("ServiceManagementUrl") + "/state?";
foreach (AlertIncidentEntity incident in incidents)
{
snowUrl += "number=" + incident.IncidentId + "&";
}
// Remove last & symbol
snowUrl = snowUrl.Substring(0, snowUrl.Length - 1);
log.LogInformation($"Calling SNOW incident status REST API {snowUrl}");
HttpResponseMessage msg = client.GetAsync(snowUrl).Result;
if (msg.IsSuccessStatusCode)
{
var JsonDataResponse = msg.Content.ReadAsStringAsync().Result;
log.LogInformation($"Received SNOW incident status response {JsonDataResponse}");
response = Newtonsoft.Json.JsonConvert.DeserializeObject <ServiceManagementStatusResponseDto>(JsonDataResponse);
}
else
{
var JsonDataResponse = msg.Content.ReadAsStringAsync().Result;
string responseMessage = "";
if (JsonDataResponse != null)
{
responseMessage = JsonDataResponse.ToString();
}
log.LogError($"Could not reach SNOW server: {msg.ToString()} - {responseMessage}");
}
}
return(response);
}
