public PartialViewResult _TicketNotes(string id)
{
SDWS.Note[] Notes;
NotesGridModel result = new NotesGridModel();
List<NoteModel> list = new List<NoteModel>();
SDWS.GetIncidentReq req = new SDWS.GetIncidentReq();
SDWS.GetIncidentRequest filter = new SDWS.GetIncidentRequest();
filter.IncidentNumber = id;
filter.IncidentIdSpecified = false;
filter.IncludeAttachments = false;
filter.IncludeAttachmentsSpecified = false;
filter.IncludeDefinition = false;
filter.IncludeDefinitionSpecified = false;
filter.IncludeNotes = true;
filter.IncludeNotesSpecified = false;
req.IncidentRequest = filter;
SDWS.GetIncidentResponse responce = sDesk.ProcessRequest(req);
Notes = responce.IncidentResponse.Notes.Where(n=>n.Hidden==false && n.delete==false).OrderBy(n=>n.Timestamp).ToArray();
foreach (var note in Notes)
{
NoteModel n = new NoteModel();
n.Text = note.Text;
n.TimeStamp = note.Timestamp;
n.User = note.User;
list.Add(n);
}
result.Notes = list.ToArray();
return PartialView(result);
}
public PartialViewResult _TicketSum(string id)
{
IncidentSummaryGridModel model = new IncidentSummaryGridModel();
SDWS.GetIncidentReq req = new SDWS.GetIncidentReq();
SDWS.GetIncidentRequest filter = new SDWS.GetIncidentRequest();
filter.IncidentNumber = id;
filter.IncidentIdSpecified = false;
filter.IncludeAttachments = false;
filter.IncludeAttachmentsSpecified = false;
filter.IncludeDefinition = false;
filter.IncludeDefinitionSpecified = false;
filter.IncludeNotes = false;
filter.IncludeNotesSpecified = false;
req.IncidentRequest = filter;
SDWS.GetIncidentResponse responce = sDesk.ProcessRequest(req);
model.IncidentNumber = responce.IncidentResponse.IncidentNumber;
model.Description = responce.IncidentResponse.Description;
model.Category = responce.IncidentResponse.Category;
model.IsUnread = responce.IncidentResponse.IsUnread;
model.OrganizationName = responce.IncidentResponse.OrganizationName;
model.Resolution = responce.IncidentResponse.Resolution;
model.Stage = responce.IncidentResponse.Stage;
model.Status = responce.IncidentResponse.Status;
model.Submitter = responce.IncidentResponse.Submitter;
model.Summary = responce.IncidentResponse.Summary;
return PartialView(model);
}
//[Authorize]
public PartialViewResult _Ticket(string Id)
{
IncidentModel model;
SDWS.GetIncidentReq req = new SDWS.GetIncidentReq();
SDWS.GetIncidentRequest filter = new SDWS.GetIncidentRequest();
filter.IncidentNumber = Id;
filter.IncidentIdSpecified = false;
filter.IncludeAttachments = false;
filter.IncludeAttachmentsSpecified = false;
filter.IncludeDefinition = false;
filter.IncludeDefinitionSpecified = false;
filter.IncludeNotes = false;
filter.IncludeNotesSpecified = false;
req.IncidentRequest = filter;
SDWS.GetIncidentResponse responce = sDesk.ProcessRequest(req);
model = AutoMapper.Mapper.Map<IncidentModel>(responce.IncidentResponse);
jqxDateTime resDate = new jqxDateTime();
resDate.Day = model.CloseDateTime.Day;
resDate.Month = model.CloseDateTime.Month - 1;
resDate.Year = model.CloseDateTime.Year;
ViewBag.resDate = resDate;
return PartialView(model);
}
