public OutputValues RequestPlaceQueue(string interactionId, int proxyId, string queueName)
{
OutputValues output = OutputValues.GetInstance();
output.Message = string.Empty;
output.MessageCode = string.Empty;
output.ErrorCode = 0;
try
{
RequestPlaceInQueue requestPlaceInQueue = RequestPlaceInQueue.Create();
requestPlaceInQueue.InteractionId = interactionId;
requestPlaceInQueue.Queue = queueName;
requestPlaceInQueue.ProxyClientId = proxyId;
if (Settings.InteractionProtocol != null && Settings.InteractionProtocol.State == ChannelState.Opened)
{
IMessage message = Settings.InteractionProtocol.Request(requestPlaceInQueue);
if (message != null)
{
switch (message.Id)
{
case EventAck.MessageId:
EventAck eventAck = (EventAck)message;
logger.Info("------------PlaceInQueue-------------");
logger.Info("InteractionID :" + interactionId);
logger.Info("ProxyID :" + proxyId);
logger.Info("Queue Name :" + queueName);
logger.Info("----------------------------------------------");
logger.Trace(eventAck.ToString());
output.MessageCode = "200";
output.Message = "Place in Queue Successful";
break;
case EventError.MessageId:
EventError eventError = (EventError)message;
logger.Info("------------Error on Place In Queue-------------");
logger.Info("InteractionID :" + interactionId);
logger.Info("ProxyID :" + proxyId);
logger.Info("Queue Name :" + queueName);
logger.Info("----------------------------------------------");
logger.Trace(eventError.ToString());
output.MessageCode = "2001";
output.Message = Convert.ToString(eventError.ErrorDescription);
logger.Error("Error occurred while placeinqueue : " + Convert.ToString(eventError.ErrorDescription));
break;
}
}
else
{
output.MessageCode = "2001";
output.Message = "Place in Queue UnSuccessful";
}
}
else
{
logger.Warn("PlaceInQueue() : Interaction Server protocol is Null..");
}
}
catch (Exception generalException)
{
logger.Error("Error occurred while Accept the request " + generalException.ToString());
output.MessageCode = "2001";
output.Message = generalException.Message;
}
return(output);
}
public OutputValues TransferInteractiontoQueue(int proxyClientId, string interactionID, string queueName)
{
OutputValues output = OutputValues.GetInstance();
try
{
RequestChangeProperties requestChangeProperties = RequestChangeProperties.Create();
RequestPlaceInQueue requestPlaceInQueue = RequestPlaceInQueue.Create();
KeyValueCollection attachData = new KeyValueCollection();
attachData.Add("EmailSkills", queueName);
requestChangeProperties.ChangedProperties = attachData;
requestChangeProperties.InteractionId = interactionID;
requestChangeProperties.ProxyClientId = proxyClientId;
requestPlaceInQueue.InteractionId = interactionID;
requestPlaceInQueue.Queue = queueName;
requestPlaceInQueue.ProxyClientId = proxyClientId;
requestPlaceInQueue.AddedProperties = attachData;
if (Settings.InteractionProtocol != null && Settings.InteractionProtocol.State == ChannelState.Opened)
{
IMessage message = Settings.InteractionProtocol.Request(requestPlaceInQueue);
if (message != null)
{
switch (message.Id)
{
case EventAck.MessageId:
EventAck eventAck = (EventAck)message;
logger.Info("------------Transfer Interaction By Queue-------------");
logger.Info("InteractionId :" + interactionID);
logger.Info("ProxyClientId :" + proxyClientId);
logger.Info("QueueName :" + queueName);
logger.Info("--------------------------------------------");
logger.Trace(eventAck.ToString());
output.MessageCode = "200";
output.Message = "Transfer interaction Successful";
break;
case EventError.MessageId:
EventError eventError = (EventError)message;
logger.Info("------------Error on Transfer Interaction By Queue-------------");
logger.Info("InteractionId :" + interactionID);
logger.Info("ProxyClientId :" + proxyClientId);
logger.Info("QueueName :" + queueName);
logger.Info("--------------------------------------------");
logger.Trace(eventError.ToString());
output.MessageCode = "2001";
output.Message = Convert.ToString(eventError.ErrorDescription);
logger.Error("Error occurred while transferring interaction : " + Convert.ToString(eventError.ErrorDescription));
break;
}
}
else
{
output.MessageCode = "2001";
output.Message = "Transfer Interaction UnSuccessful";
}
Settings.InteractionProtocol.Send(requestPlaceInQueue);
logger.Info("------------Transfer Interaction By Queue-------------");
logger.Info("InteractionId :" + interactionID);
logger.Info("ProxyClientId :" + proxyClientId);
logger.Info("QueueName :" + queueName);
logger.Info("--------------------------------------------");
logger.Info(requestChangeProperties.ToString());
logger.Info(requestPlaceInQueue.ToString());
}
else
{
logger.Warn("TransferInteractiontoQueue() : Interaction Server protocol is Null..");
}
}
catch (Exception generalException)
{
logger.Error("Error occurred while transfer the interaction" + generalException.ToString());
output.MessageCode = "2001";
output.Message = generalException.Message;
}
return(output);
}
