public void DialVoiceConsultation(string OtherDN, string key, string value)
{
try
{
this._logger.Info("DialVoiceConsultation : Dialing Consult call for the DN : " + OtherDN);
if (this.TServer != null)
{
RequestInitiateConference requestInitConference = RequestInitiateConference.Create();
requestInitConference.OtherDN = OtherDN;
if (VoiceEventHandler.eventEstablished.TransferConnID != null)
{
requestInitConference.ConnID = VoiceEventHandler.eventEstablished.TransferConnID;
}
else
{
requestInitConference.ConnID = VoiceEventHandler.eventEstablished.ConnID;
}
KeyValueCollection reason = new KeyValueCollection();
reason.Add(key, value);
requestInitConference.Reasons = reason;
requestInitConference.ThisDN = VoiceEventHandler.eventEstablished.ThisDN;
requestInitConference.Location = VoiceEventHandler.eventEstablished.Location;
requestInitConference.UserData = VoiceEventHandler.eventEstablished.UserData;
requestInitConference.Extensions = VoiceEventHandler.eventEstablished.Extensions;
this._logger.Info("*****************************************************************");
this._logger.Info("DialVoiceConsultation : Dialing Consult call ......");
this._logger.Info("DialVoiceConsultation : Request Data :" + requestInitConference.ToString());
this._logger.Info("*****************************************************************");
IMessage mymessage = this.TServer.Request(requestInitConference);
if (mymessage is EventError)
{
this._logger.Error("DialVoiceConsultation : Error Occured while Initializing Two step Conference" + mymessage.ToString());
}
}
else
{
this._logger.Info("DialVoiceConsultation : T-Server Protocol is Null");
}
}
catch (Exception generalException)
{
this._logger.Error("DialVoiceConsultation : Error Occured : " + generalException.ToString());
}
}
public void DialVoiceConsultation(string OtherDN, string recordType, string recordId)
{
try
{
this.logger.Info("DialVoiceConsultation : Dialing Consult call for the DN : " + OtherDN);
if (Settings.AgentDetails.TServer != null)
{
RequestInitiateConference requestInitConference = RequestInitiateConference.Create();
requestInitConference.OtherDN = OtherDN;
if (SubscribeVoiceEvents.eventEstablished.TransferConnID != null)
{
requestInitConference.ConnID = SubscribeVoiceEvents.eventEstablished.TransferConnID;
}
else
{
requestInitConference.ConnID = SubscribeVoiceEvents.eventEstablished.ConnID;
}
KeyValueCollection reason = new KeyValueCollection();
reason.Add("ClickToDial", OtherDN + "," + recordType + "," + recordId);
reason.Add("OperationMode", "Conference");
requestInitConference.Reasons = reason;
requestInitConference.ThisDN = SubscribeVoiceEvents.eventEstablished.ThisDN;
requestInitConference.Location = SubscribeVoiceEvents.eventEstablished.Location;
requestInitConference.UserData = SubscribeVoiceEvents.eventEstablished.UserData;
requestInitConference.Extensions = SubscribeVoiceEvents.eventEstablished.Extensions;
logger.Info("*****************************************************************");
logger.Info("DialVoiceConsultation : Dialing Consult call ......");
logger.Info("DialVoiceConsultation : Request Data :" + requestInitConference.ToString());
logger.Info("*****************************************************************");
Settings.AgentDetails.TServer.Send(requestInitConference);
}
else
{
logger.Info("DialVoiceConsultation : T-Server Protocol is Null");
}
}
catch (Exception generalException)
{
logger.Error("DialVoiceConsultation : Error Occured : " + generalException.ToString());
}
}