public Ticket CreateTicket(TicketRequest ticketRequest)
{
const string apiMethod = "/Tickets/Ticket";
ticketRequest.EnsureValidData(RequestTypes.Create);
var parameters = new RequestBodyBuilder();
parameters.AppendRequestData("subject", ticketRequest.Subject);
parameters.AppendRequestData("fullname", ticketRequest.FullName);
parameters.AppendRequestData("email", ticketRequest.Email);
parameters.AppendRequestData("contents", ticketRequest.Contents);
parameters.AppendRequestData("departmentid", ticketRequest.DepartmentId);
parameters.AppendRequestData("ticketstatusid", ticketRequest.TicketStatusId);
parameters.AppendRequestData("ticketpriorityid", ticketRequest.TicketPriorityId);
parameters.AppendRequestData("tickettypeid", ticketRequest.TicketTypeId);
if (ticketRequest.AutoUserId != null)
{
parameters.AppendRequestData("autouserid", Convert.ToInt32(ticketRequest.AutoUserId));
}
else if (ticketRequest.UserId != null)
{
parameters.AppendRequestData("userid", ticketRequest.UserId);
}
else if (ticketRequest.StaffId != null)
{
parameters.AppendRequestData("staffid", ticketRequest.StaffId);
}
if (ticketRequest.OwnerStaffId != null)
{
parameters.AppendRequestData("ownerstaffid", ticketRequest.OwnerStaffId);
}
if (ticketRequest.TemplateGroupId != null)
{
parameters.AppendRequestData("templategroup", ticketRequest.TemplateGroupId);
}
else if (!string.IsNullOrEmpty(ticketRequest.TemplateGroupName))
{
parameters.AppendRequestData("templategroup", ticketRequest.TemplateGroupName);
}
if (ticketRequest.IgnoreAutoResponder != null)
{
parameters.AppendRequestData("ignoreautoresponder", Convert.ToInt32(ticketRequest.IgnoreAutoResponder));
}
if (ticketRequest.CreationType != null)
{
parameters.AppendRequestData("type", EnumUtility.ToApiString(ticketRequest.CreationType));
}
var tickets = this.Connector.ExecutePost <TicketCollection>(apiMethod, parameters.ToString());
return(tickets.Count > 0 ? tickets[0] : null);
}
public void CreateDepartment()
{
var departmentRequest = new DepartmentRequest { Title = "Title", DisplayOrder = 2, Type = DepartmentType.Public };
var departments = new DepartmentCollection { new Department { Title = "Title", DisplayOrder = 2, Type = DepartmentType.Public} };
var parameters = new RequestBodyBuilder();
parameters.AppendRequestData("title", departmentRequest.Title);
parameters.AppendRequestData("type", EnumUtility.ToApiString(departmentRequest.Type));
parameters.AppendRequestData("module", EnumUtility.ToApiString(departmentRequest.Module));
parameters.AppendRequestData("displayorder", departmentRequest.DisplayOrder);
parameters.AppendRequestData("uservisibilitycustom", 0);
_kayakoApiRequest.Setup(x => x.ExecutePost<DepartmentCollection>(ApiBaseMethods.Departments, parameters.ToString())).Returns(departments);
var departmentCreated = _departmentController.CreateDepartment(departmentRequest);
_kayakoApiRequest.Verify(x => x.ExecutePost<DepartmentCollection>(ApiBaseMethods.Departments, parameters.ToString()), Times.Once());
Assert.That(departmentCreated, Is.EqualTo(departments.First()));
}
/// <summary>
/// Run a search on Users. You can search users from email, full name, phone, organization name and user group.
/// </summary>
public UserCollection UserSearch(string query)
{
const string apiMethod = "/Base/UserSearch";
var parameters = new RequestBodyBuilder();
parameters.AppendRequestData("query", query);
var users = this.Connector.ExecutePost <UserCollection>(apiMethod, parameters.ToString());
return(users);
}
/// <summary>
/// Update the user identified by their unique identifier.
/// </summary>
public User UpdateUser(UserRequest user)
{
string apiMethod = String.Format("/Base/User/{0}", user.Id);
RequestBodyBuilder parameters = PopulateRequestParameters(user, RequestTypes.Update);
UserCollection users = Connector.ExecutePut <UserCollection>(apiMethod, parameters.ToString());
if (users.Count > 0)
{
return(users[0]);
}
return(null);
}
/// <summary>
/// Add a new note to a ticket.
/// </summary>
/// <remarks>
/// http://wiki.kayako.com/display/DEV/REST+-+TicketNote#REST-TicketNote-POST%2FTickets%2FTicketNote
/// </remarks>
/// <returns>The added ticket note.</returns>
public TicketNote AddTicketNote(TicketNoteRequest request)
{
const string apiMethod = "/Tickets/TicketNote";
request.EnsureValidData(RequestTypes.Create);
var parameters = new RequestBodyBuilder();
parameters.AppendRequestData("ticketid", request.TicketId);
parameters.AppendRequestData("contents", request.Content);
parameters.AppendRequestData("notecolor", (int)request.NoteColor);
if (request.FullName == null && request.StaffId == null)
{
throw new ArgumentException("Neither FullName nor StaffId are set, one of these fields are required field and cannot be null.");
}
if (request.FullName != null && request.StaffId != null)
{
throw new ArgumentException("FullName are StaffId are both set, only one of these fields must be set.");
}
if (request.FullName != null)
{
parameters.AppendRequestData("fullname", request.FullName);
}
if (request.StaffId != null)
{
parameters.AppendRequestData("staffid", request.StaffId.Value);
}
if (request.ForStaffId != null)
{
parameters.AppendRequestData("forstaffid", request.ForStaffId.Value);
}
var notes = this.Connector.ExecutePost <TicketNoteCollection>(apiMethod, parameters.ToString());
return(notes.Count > 0 ? notes[0] : null);
}
/// <summary>
/// Add a new post to an existing ticket.. Only <paramref name="userid" /> or <paramref name="staffid" /> should be
/// set.
/// <remarks>
/// See - http://wiki.kayako.com/display/DEV/REST+-+TicketPost#REST-TicketPost-POST%2FTickets%2FTicketPost
/// </remarks>
/// </summary>
/// <param name="request">Ticket request</param>
/// <returns></returns>
public TicketPost AddTicketPost(TicketPostRequest request)
{
const string apiMethod = "/Tickets/TicketPost";
request.EnsureValidData(RequestTypes.Create);
var parameters = new RequestBodyBuilder();
parameters.AppendRequestData("ticketid", request.TicketId);
parameters.AppendRequestData("subject", request.Subject);
parameters.AppendRequestData("contents", request.Contents);
if (request.UserId == null && request.StaffId == null)
{
throw new ArgumentException("Neither UserId nor StaffId are set, one of these fields are required field and cannot be null.");
}
if (request.UserId != null && request.StaffId != null)
{
throw new ArgumentException("UserId are StaffId are both set, only one of these fields must be set.");
}
if (request.UserId != null)
{
parameters.AppendRequestData("userid", request.UserId.Value);
}
if (request.StaffId != null)
{
parameters.AppendRequestData("staffid", request.StaffId.Value);
if (request.IsPrivate != null)
{
parameters.AppendRequestDataBool("isprivate", request.IsPrivate.Value);
}
}
var posts = this.Connector.ExecutePost <TicketPostCollection>(apiMethod, parameters.ToString());
return(posts.Count > 0 ? posts[0] : null);
}
/// <summary>
/// Create a new User record
/// </summary>
public User CreateUser(UserRequest user, string password, bool sendWelcomeEmail)
{
string apiMethod = "/Base/User/";
RequestBodyBuilder parameters = PopulateRequestParameters(user, RequestTypes.Create);
if (!String.IsNullOrEmpty(password))
{
parameters.AppendRequestData("password", password);
}
parameters.AppendRequestData("sendwelcomeemail", Convert.ToInt32(sendWelcomeEmail));
UserCollection users = Connector.ExecutePost <UserCollection>(apiMethod, parameters.ToString());
if (users != null && users.Count > 0)
{
return(users[0]);
}
return(null);
}
/// <summary>
/// Run a search on tickets. You can combine the search factors to make the span multiple areas.
/// For example, to search the full name, contents and email you can send the arguments as:
/// query=John&fullname=1&email=1&contents=1
/// </summary>
public TicketCollection SearchTickets(TicketSearchQuery query)
{
if (String.IsNullOrEmpty(query.Query))
{
throw new ArgumentException("A search query must be provided");
}
string apiMethod = "/Tickets/TicketSearch";
RequestBodyBuilder parameters = query.GetRequestBodyParameters();
TicketCollection tickets = Connector.ExecutePost <TicketCollection>(apiMethod, parameters.ToString());
return(tickets);
}
/// <summary>
/// Add a new time tracking note to a ticket
/// </summary>
public TicketTimeTrack AddTicketTimeTrackingNote(TicketTimeTrackRequest request)
{
request.EnsureValidData(RequestTypes.Create);
string apiMethod = "/Tickets/TicketTimeTrack";
RequestBodyBuilder parameters = new RequestBodyBuilder();
parameters.AppendRequestData("ticketid", request.TicketId);
parameters.AppendRequestData("contents", request.Contents);
parameters.AppendRequestData("staffid", request.StaffId);
parameters.AppendRequestData("worktimeline", request.WorkTimeline);
parameters.AppendRequestData("billtimeline", request.BillTimeline);
parameters.AppendRequestData("timespent", request.TimeSpent);
parameters.AppendRequestData("timebillable", request.TimeBillable);
if (request.WorkerStaffId != null)
{
parameters.AppendRequestData("workerstaffid", request.WorkerStaffId);
}
if (request.NoteColor != null)
{
parameters.AppendRequestData("notecolor", EnumUtility.ToApiString(request.NoteColor));
}
TicketTimeTrackCollection ticketTimeTracks = Connector.ExecutePost <TicketTimeTrackCollection>(apiMethod, parameters.ToString());
if (ticketTimeTracks != null && ticketTimeTracks.Count > 0)
{
return(ticketTimeTracks[0]);
}
return(null);
}
public NewsItemComment CreateNewsItemComment(NewsItemCommentRequest newsItemCommentRequest)
{
newsItemCommentRequest.EnsureValidData(RequestTypes.Create);
RequestBodyBuilder parameters = new RequestBodyBuilder();
parameters.AppendRequestData("newsitemid", newsItemCommentRequest.NewsItemId);
parameters.AppendRequestDataNonEmptyString("contents", newsItemCommentRequest.Contents);
parameters.AppendRequestData("creatortype", EnumUtility.ToApiString(newsItemCommentRequest.CreatorType));
if (newsItemCommentRequest.CreatorId != null)
{
parameters.AppendRequestData("creatorid", newsItemCommentRequest.CreatorId);
}
else
{
parameters.AppendRequestDataNonEmptyString("fullname", newsItemCommentRequest.FullName);
}
parameters.AppendRequestDataNonEmptyString("email", newsItemCommentRequest.Email);
parameters.AppendRequestData("parentcommentid", newsItemCommentRequest.ParentCommentId);
var newsItemComments = Connector.ExecutePost <NewsItemCommentCollection>(NewsItemCommentBaseUrl, parameters.ToString());
if (newsItemComments != null && newsItemComments.Count > 0)
{
return(newsItemComments[0]);
}
return(null);
}
public TroubleshooterCategory CreateTroubleshooterCategory(TroubleshooterCategoryRequest troubleshooterCategoryRequest)
{
RequestBodyBuilder parameters = PopulateRequestParameters(troubleshooterCategoryRequest, RequestTypes.Create);
TroubleshooterCategoryCollection troubleshooterCategories = Connector.ExecutePost <TroubleshooterCategoryCollection>(TroubleshooterCategoryBaseUrl, parameters.ToString());
if (troubleshooterCategories != null && troubleshooterCategories.Count > 0)
{
return(troubleshooterCategories[0]);
}
return(null);
}
/// <summary>
/// Creates a new department
/// </summary>
/// <param name="dept">Department data to create a new department with. Department Title, Module and Type must be supplied</param>
/// <returns>Department data representing the department created</returns>
public Department CreateDepartment(DepartmentRequest dept)
{
RequestBodyBuilder parameters = PopulateRequestParameters(dept, RequestTypes.Create);
DepartmentCollection depts = Connector.ExecutePost <DepartmentCollection>(ApiBaseMethods.Departments, parameters.ToString());
if (depts != null && depts.Count > 0)
{
return(depts[0]);
}
return(null);
}
public Ticket CreateTicket(TicketRequest ticketRequest)
{
string apiMethod = "/Tickets/Ticket";
ticketRequest.EnsureValidData(RequestTypes.Create);
RequestBodyBuilder parameters = new RequestBodyBuilder();
parameters.AppendRequestData("subject", ticketRequest.Subject);
parameters.AppendRequestData("fullname", ticketRequest.FullName);
parameters.AppendRequestData("email", ticketRequest.Email);
parameters.AppendRequestData("contents", ticketRequest.Contents);
parameters.AppendRequestData("departmentid", ticketRequest.DepartmentId);
parameters.AppendRequestData("ticketstatusid", ticketRequest.TicketStatusId);
parameters.AppendRequestData("ticketpriorityid", ticketRequest.TicketPriorityId);
parameters.AppendRequestData("tickettypeid", ticketRequest.TicketTypeId);
if (ticketRequest.AutoUserId != null)
{
parameters.AppendRequestData("autouserid", Convert.ToInt32(ticketRequest.AutoUserId));
}
else if (ticketRequest.UserId != null)
{
parameters.AppendRequestData("userid", ticketRequest.UserId);
}
else if (ticketRequest.StaffId != null)
{
parameters.AppendRequestData("staffid", ticketRequest.StaffId);
}
if (ticketRequest.OwnerStaffId != null)
{
parameters.AppendRequestData("ownerstaffid", ticketRequest.OwnerStaffId);
}
if (ticketRequest.TemplateGroupId != null)
{
parameters.AppendRequestData("templategroup", ticketRequest.TemplateGroupId);
}
else if (!string.IsNullOrEmpty(ticketRequest.TemplateGroupName))
{
parameters.AppendRequestData("templategroup", ticketRequest.TemplateGroupName);
}
if (ticketRequest.IgnoreAutoResponder != null)
{
parameters.AppendRequestData("ignoreautoresponder", Convert.ToInt32(ticketRequest.IgnoreAutoResponder));
}
if (ticketRequest.CreationType != null)
{
parameters.AppendRequestData("type", EnumUtility.ToApiString(ticketRequest.CreationType));
}
TicketCollection tickets = Connector.ExecutePost<TicketCollection>(apiMethod, parameters.ToString());
if (tickets.Count > 0)
{
return tickets[0];
}
return null;
}
public KnowledgebaseArticle UpdateKnowledgebaseArticle(KnowledgebaseArticleRequest knowledgebaseArticleRequest)
{
string apiMethod = String.Format("{0}/{1}", KnowledgebaseArticleBaseUrl, knowledgebaseArticleRequest.Id);
RequestBodyBuilder parameters = PopulateRequestParameters(knowledgebaseArticleRequest, RequestTypes.Update);
KnowledgebaseArticleCollection knowledgebaseArticles = Connector.ExecutePut <KnowledgebaseArticleCollection>(apiMethod, parameters.ToString());
if (knowledgebaseArticles != null && knowledgebaseArticles.Count > 0)
{
return(knowledgebaseArticles[0]);
}
return(null);
}
/// <summary>
/// Add a new time tracking note to a ticket
/// </summary>
public TicketTimeTrack AddTicketTimeTrackingNote(TicketTimeTrackRequest request)
{
request.EnsureValidData(RequestTypes.Create);
string apiMethod = "/Tickets/TicketTimeTrack";
RequestBodyBuilder parameters = new RequestBodyBuilder();
parameters.AppendRequestData("ticketid", request.TicketId);
parameters.AppendRequestData("contents", request.Contents);
parameters.AppendRequestData("staffid", request.StaffId);
parameters.AppendRequestData("worktimeline", request.WorkTimeline);
parameters.AppendRequestData("billtimeline", request.BillTimeline);
parameters.AppendRequestData("timespent", request.TimeSpent);
parameters.AppendRequestData("timebillable", request.TimeBillable);
if (request.WorkerStaffId != null)
{
parameters.AppendRequestData("workerstaffid", request.WorkerStaffId);
}
if (request.NoteColor != null)
{
parameters.AppendRequestData("notecolor", EnumUtility.ToApiString(request.NoteColor));
}
TicketTimeTrackCollection ticketTimeTracks = Connector.ExecutePost<TicketTimeTrackCollection>(apiMethod, parameters.ToString());
if (ticketTimeTracks != null && ticketTimeTracks.Count > 0)
{
return ticketTimeTracks[0];
}
return null;
}
public NewsItemComment CreateNewsItemComment(NewsItemCommentRequest newsItemCommentRequest)
{
newsItemCommentRequest.EnsureValidData(RequestTypes.Create);
RequestBodyBuilder parameters = new RequestBodyBuilder();
parameters.AppendRequestData("newsitemid", newsItemCommentRequest.NewsItemId);
parameters.AppendRequestDataNonEmptyString("contents", newsItemCommentRequest.Contents);
parameters.AppendRequestData("creatortype", EnumUtility.ToApiString(newsItemCommentRequest.CreatorType));
if (newsItemCommentRequest.CreatorId != null)
{
parameters.AppendRequestData("creatorid", newsItemCommentRequest.CreatorId);
}
else
{
parameters.AppendRequestDataNonEmptyString("fullname", newsItemCommentRequest.FullName);
}
parameters.AppendRequestDataNonEmptyString("email", newsItemCommentRequest.Email);
parameters.AppendRequestData("parentcommentid", newsItemCommentRequest.ParentCommentId);
var newsItemComments = Connector.ExecutePost<NewsItemCommentCollection>(NewsItemCommentBaseUrl, parameters.ToString());
if (newsItemComments != null && newsItemComments.Count > 0)
{
return newsItemComments[0];
}
return null;
}
public void CreateDepartment()
{
var departmentRequest = new DepartmentRequest {
Title = "Title", DisplayOrder = 2, Type = DepartmentType.Public
};
var departments = new DepartmentCollection {
new Department {
Title = "Title", DisplayOrder = 2, Type = DepartmentType.Public
}
};
var parameters = new RequestBodyBuilder();
parameters.AppendRequestData("title", departmentRequest.Title);
parameters.AppendRequestData("type", EnumUtility.ToApiString(departmentRequest.Type));
parameters.AppendRequestData("module", EnumUtility.ToApiString(departmentRequest.Module));
parameters.AppendRequestData("displayorder", departmentRequest.DisplayOrder);
parameters.AppendRequestData("uservisibilitycustom", 0);
_kayakoApiRequest.Setup(x => x.ExecutePost <DepartmentCollection>(ApiBaseMethods.Departments, parameters.ToString())).Returns(departments);
var departmentCreated = _departmentController.CreateDepartment(departmentRequest);
_kayakoApiRequest.Verify(x => x.ExecutePost <DepartmentCollection>(ApiBaseMethods.Departments, parameters.ToString()), Times.Once());
Assert.That(departmentCreated, Is.EqualTo(departments.First()));
}
///// <summary>
///// Add a new note to a ticket.
///// </summary>
///// <remarks>
///// http://wiki.kayako.com/display/DEV/REST+-+TicketNote#REST-TicketNote-POST%2FTickets%2FTicketNote</remarks>
///// <returns>The added ticket note.</returns>
public TicketNote AddTicketNote(TicketNoteRequest request)
{
string apiMethod = "/Tickets/TicketNote";
request.EnsureValidData(RequestTypes.Create);
RequestBodyBuilder parameters = new RequestBodyBuilder();
parameters.AppendRequestData("ticketid", request.TicketId);
parameters.AppendRequestData("contents", request.Content);
parameters.AppendRequestData("notecolor", (int)request.NoteColor);
if (request.FullName == null && request.StaffId == null)
{
throw new ArgumentException("Neither FullName nor StaffId are set, one of these fields are required field and cannot be null.");
}
if (request.FullName != null && request.StaffId != null)
{
throw new ArgumentException("FullName are StaffId are both set, only one of these fields must be set.");
}
if (request.FullName != null)
{
parameters.AppendRequestData("fullname", request.FullName);
}
if (request.StaffId != null)
{
parameters.AppendRequestData("staffid", request.StaffId.Value);
}
if (request.ForStaffId != null)
{
parameters.AppendRequestData("forstaffid", request.ForStaffId.Value);
}
TicketNoteCollection notes = Connector.ExecutePost<TicketNoteCollection>(apiMethod, parameters.ToString());
if (notes.Count > 0)
{
return notes[0];
}
return null;
}
/// <summary>
/// Add an attachment to a ticket post.
/// </summary>
/// <param name="ticketId">The unique numeric identifier of the ticket</param>
/// <param name="ticketPostId">The unique numeric identifier of the ticket post</param>
/// <param name="fileName">The file name for the attachment </param>
/// <param name="contents">The BASE64 encoded attachment contents</param>
public TicketAttachment AddTicketAttachment(TicketAttachmentRequest request)
{
string apiMethod = "/Tickets/TicketAttachment";
request.EnsureValidData(RequestTypes.Create);
RequestBodyBuilder parameters = new RequestBodyBuilder();
parameters.AppendRequestData("ticketid", request.TicketId);
parameters.AppendRequestData("ticketpostid", request.TicketPostId);
parameters.AppendRequestData("filename", request.FileName);
parameters.AppendRequestData("contents", request.Contents);
TicketAttachmentCollection attachments = Connector.ExecutePost<TicketAttachmentCollection>(apiMethod, parameters.ToString());
if (attachments != null && attachments.Count > 0)
{
return attachments[0];
}
return null;
}
/// <summary>
/// Add a new post to an existing ticket.. Only <paramref name="userid"/> or <paramref name="staffid"/> should be set.
/// <remarks>
/// See - http://wiki.kayako.com/display/DEV/REST+-+TicketPost#REST-TicketPost-POST%2FTickets%2FTicketPost
/// </remarks>
/// </summary>
/// <param name="ticketid">The unique numeric identifier of the ticket</param>
/// <param name="subject">The ticket post subject.</param>
/// <param name="contents">The ticket post contents</param>
/// <param name="userid">The User Id, if the ticket post is to be created as a user</param>
/// <param name="staffid">The Staff Id, if the ticket post is to be created as a staff.</param>
/// <returns></returns>
public TicketPost AddTicketPost(TicketPostRequest request)
{
string apiMethod = "/Tickets/TicketPost";
request.EnsureValidData(RequestTypes.Create);
RequestBodyBuilder parameters = new RequestBodyBuilder();
parameters.AppendRequestData("ticketid", request.TicketId);
parameters.AppendRequestData("subject", request.Subject);
parameters.AppendRequestData("contents", request.Contents);
if (request.UserId == null && request.StaffId == null)
{
throw new ArgumentException("Neither UserId nor StaffId are set, one of these fields are required field and cannot be null.");
}
if (request.UserId != null && request.StaffId != null)
{
throw new ArgumentException("UserId are StaffId are both set, only one of these fields must be set.");
}
if (request.UserId != null)
{
parameters.AppendRequestData("userid", request.UserId.Value);
}
if (request.StaffId != null)
{
parameters.AppendRequestData("staffid", request.StaffId.Value);
if (request.IsPrivate != null)
{
parameters.AppendRequestDataBool("isprivate", request.IsPrivate.Value);
}
}
TicketPostCollection posts = Connector.ExecutePost<TicketPostCollection>(apiMethod, parameters.ToString());
if (posts.Count > 0)
{
return posts[0];
}
return null;
}
/// <summary>
/// Add an attachment to a ticket post.
/// </summary>
/// <param name="ticketId">The unique numeric identifier of the ticket</param>
/// <param name="ticketPostId">The unique numeric identifier of the ticket post</param>
/// <param name="fileName">The file name for the attachment </param>
/// <param name="contents">The BASE64 encoded attachment contents</param>
public TicketAttachment AddTicketAttachment(TicketAttachmentRequest request)
{
string apiMethod = "/Tickets/TicketAttachment";
request.EnsureValidData(RequestTypes.Create);
RequestBodyBuilder parameters = new RequestBodyBuilder();
parameters.AppendRequestData("ticketid", request.TicketId);
parameters.AppendRequestData("ticketpostid", request.TicketPostId);
parameters.AppendRequestData("filename", request.FileName);
parameters.AppendRequestData("contents", request.Contents);
TicketAttachmentCollection attachments = Connector.ExecutePost <TicketAttachmentCollection>(apiMethod, parameters.ToString());
if (attachments != null && attachments.Count > 0)
{
return(attachments[0]);
}
return(null);
}
public void UpdateDepartment()
{
var departmentRequest = new DepartmentRequest {
Title = "Title", DisplayOrder = 2, Type = DepartmentType.Public, Id = 12
};
var departments = new DepartmentCollection {
new Department {
Title = "Title", DisplayOrder = 2, Type = DepartmentType.Public
}
};
var apiMethod = string.Format("{0}/{1}", ApiBaseMethods.Departments, departmentRequest.Id);
var parameters = new RequestBodyBuilder();
parameters.AppendRequestData("title", departmentRequest.Title);
parameters.AppendRequestData("type", EnumUtility.ToApiString(departmentRequest.Type));
parameters.AppendRequestData("displayorder", departmentRequest.DisplayOrder);
parameters.AppendRequestData("uservisibilitycustom", 0);
this.kayakoApiRequest.Setup(x => x.ExecutePut <DepartmentCollection>(apiMethod, parameters.ToString())).Returns(departments);
var departmentUpdated = this.departmentController.UpdateDepartment(departmentRequest);
this.kayakoApiRequest.Verify(x => x.ExecutePut <DepartmentCollection>(apiMethod, parameters.ToString()), Times.Once());
Assert.That(departmentUpdated, Is.EqualTo(departments.First()));
}
public KnowledgebaseArticle CreateKnowledgebaseArticle(KnowledgebaseArticleRequest knowledgebaseArticleRequest)
{
RequestBodyBuilder parameters = PopulateRequestParameters(knowledgebaseArticleRequest, RequestTypes.Create);
KnowledgebaseArticleCollection knowledgebaseArticles = Connector.ExecutePost <KnowledgebaseArticleCollection>(KnowledgebaseArticleBaseUrl, parameters.ToString());
if (knowledgebaseArticles != null && knowledgebaseArticles.Count > 0)
{
return(knowledgebaseArticles[0]);
}
return(null);
}
public Ticket UpdateTicket(TicketRequest request)
{
request.EnsureValidData(RequestTypes.Update);
RequestBodyBuilder parameters = new RequestBodyBuilder();
if (!String.IsNullOrEmpty(request.Subject))
{
parameters.AppendRequestData("subject", request.Subject);
}
if (!String.IsNullOrEmpty(request.FullName))
{
parameters.AppendRequestData("fullname", request.FullName);
}
if (!String.IsNullOrEmpty(request.Email))
{
parameters.AppendRequestData("email", request.Email);
}
if (request.DepartmentId != null)
{
parameters.AppendRequestData("departmentid", request.DepartmentId);
}
if (request.TicketStatusId != null)
{
parameters.AppendRequestData("ticketstatusid", request.TicketStatusId);
}
if (request.TicketPriorityId != null)
{
parameters.AppendRequestData("ticketpriorityid", request.TicketPriorityId);
}
if (request.TicketTypeId != null)
{
parameters.AppendRequestData("tickettypeid", request.TicketTypeId);
}
if (request.OwnerStaffId != null)
{
parameters.AppendRequestData("ownerstaffid", request.OwnerStaffId);
}
if (request.UserId != null)
{
parameters.AppendRequestData("userid", request.UserId);
}
if (request.TemplateGroupId != null)
{
parameters.AppendRequestData("templategroup", request.TemplateGroupId);
}
else if(!string.IsNullOrEmpty(request.TemplateGroupName))
{
parameters.AppendRequestData("templategroup", request.TemplateGroupName);
}
string apiMethod = String.Format("/Tickets/Ticket/{0}", request.Id);
TicketCollection tickets = Connector.ExecutePut<TicketCollection>(apiMethod, parameters.ToString());
if (tickets != null && tickets.Count > 0)
{
return tickets[0];
}
return null;
}
public KnowledgebaseAttachment CreateKnowledgebaseAttachment(KnowledgebaseAttachmentRequest knowledgebaseAttachmentRequest)
{
const string apiMethod = KnowledgebaseAttachmentBaseUrl;
RequestBodyBuilder parameters = PopulateRequestParameters(knowledgebaseAttachmentRequest, RequestTypes.Create);
KnowledgebaseAttachmentCollection knowledgebaseAttachments = Connector.ExecutePost <KnowledgebaseAttachmentCollection>(apiMethod, parameters.ToString());
if (knowledgebaseAttachments != null && knowledgebaseAttachments.Count > 0)
{
return(knowledgebaseAttachments[0]);
}
return(null);
}
/// <summary>
/// Create a new Staff record
/// </summary>
/// <param name="staffUser">Data representing the new staff</param>
/// <param name="password">The staff password </param>
/// <returns></returns>
public StaffUser CreateStaffUser(StaffUserRequest staffUser)
{
string apiMethod = "/Base/Staff/";
RequestBodyBuilder parameters = PopulateRequestParameters(staffUser, RequestTypes.Create);
StaffUserCollection staff = Connector.ExecutePost <StaffUserCollection>(apiMethod, parameters.ToString());
if (staff != null && staff.Count > 0)
{
return(staff[0]);
}
return(null);
}
/// <summary>
/// Update the department identified by its internal identifier
/// </summary>
/// <param name="dept">Data to update the department. Department Id and Title must be supplied</param>
/// <returns>Department data representing the updated department</returns>
public Department UpdateDepartment(DepartmentRequest dept)
{
string apiMethod = String.Format("{0}/{1}", ApiBaseMethods.Departments, dept.Id);
RequestBodyBuilder parameters = PopulateRequestParameters(dept, RequestTypes.Update);
DepartmentCollection depts = Connector.ExecutePut <DepartmentCollection>(apiMethod, parameters.ToString());
if (depts != null && depts.Count > 0)
{
return(depts[0]);
}
return(null);
}
/// <summary>
/// Run a search on Users. You can search users from email, full name, phone, organization name and user group.
/// </summary>
public UserCollection UserSearch(string query)
{
string apiMethod = "/Base/UserSearch";
RequestBodyBuilder parameters = new RequestBodyBuilder();
parameters.AppendRequestData("query", query);
UserCollection users = Connector.ExecutePost<UserCollection>(apiMethod, parameters.ToString());
return users;
}
/// <summary>
/// Retrieve the user group identified by its unique identifier
/// </summary>
public UserGroup CreateUserGroup(UserGroupRequest userGroup)
{
string apiMethod = "/Base/UserGroup/";
RequestBodyBuilder parameters = PopulateRequestParameters(userGroup, RequestTypes.Create);
UserGroupCollection userGroups = Connector.ExecutePost <UserGroupCollection>(apiMethod, parameters.ToString());
if (userGroups != null && userGroups.Count > 0)
{
return(userGroups[0]);
}
return(null);
}
public NewsSubscriber CreateNewsSubscriber(NewsSubscriberRequest newsSubscriberRequest)
{
RequestBodyBuilder parameters = PopulateRequestParameters(newsSubscriberRequest, RequestTypes.Create);
NewsSubscriberCollection newsSubscriber = Connector.ExecutePost <NewsSubscriberCollection>(NewsSubscriberBaseUrl, parameters.ToString());
if (newsSubscriber != null && newsSubscriber.Count > 0)
{
return(newsSubscriber[0]);
}
return(null);
}
/// <summary>
/// Update the staff group identified by its internal identifer
/// </summary>
/// <param name="staffGroup">Data representing the staff group to update. Staff Group Id and Title must be supplied</param>
/// <returns></returns>
public StaffGroup UpdateStaffGroup(StaffGroupRequest staffGroup)
{
string apiMethod = String.Format("/Base/StaffGroup/{0}", staffGroup.Id);
RequestBodyBuilder parameters = PopulateRequestParameters(staffGroup, RequestTypes.Update);
StaffGroupCollection staffGroups = Connector.ExecutePut <StaffGroupCollection>(apiMethod, parameters.ToString());
if (staffGroups != null && staffGroups.Count > 0)
{
return(staffGroups[0]);
}
return(null);
}
/// <summary>
/// Create a new user organization record
/// </summary>
/// <remarks>
/// See - http://wiki.kayako.com/display/DEV/REST+-+UserOrganization#REST-UserOrganization-POST%2FBase%2FUserOrganization
/// </remarks>
/// <param name="org">Organisation to create</param>
/// <returns>Added organisation.</returns>
public UserOrganization CreateUserOrganization(UserOrganizationRequest org)
{
string apiMethod = "/Base/UserOrganization";
RequestBodyBuilder parameters = PopulateRequestParameters(org, RequestTypes.Create);
UserOrganizationCollection orgs = Connector.ExecutePost <UserOrganizationCollection>(apiMethod, parameters.ToString());
if (orgs.Count > 0)
{
return(orgs[0]);
}
return(null);
}
public NewsCategory UpdateNewsCategory(NewsCategoryRequest newsCategoryRequest)
{
string apiMethod = String.Format("{0}/{1}", NewsCategoryBaseUrl, newsCategoryRequest.Id);
RequestBodyBuilder parameters = PopulateRequestParameters(newsCategoryRequest, RequestTypes.Update);
NewsCategoryCollection newsCategories = Connector.ExecutePut <NewsCategoryCollection>(apiMethod, parameters.ToString());
if (newsCategories != null && newsCategories.Count > 0)
{
return(newsCategories[0]);
}
return(null);
}
/// <summary>
/// Update the user organization identified by its unique identifier
/// </summary>
/// <param name="org"></param>
/// <returns></returns>
public UserOrganization UpdateUserOrganization(UserOrganizationRequest org)
{
string apiMethod = String.Format("/Base/UserOrganization/{0}", org.Id);
RequestBodyBuilder parameters = PopulateRequestParameters(org, RequestTypes.Update);
UserOrganizationCollection orgs = Connector.ExecutePut <UserOrganizationCollection>(apiMethod, parameters.ToString());
if (orgs != null && orgs.Count > 0)
{
return(orgs[0]);
}
return(null);
}
public NewsSubscriber UpdateNewsSubscriber(NewsSubscriberRequest newsSubscriberRequest)
{
string apiMethod = string.Format("{0}/{1}", NewsSubscriberBaseUrl, newsSubscriberRequest.Id);
RequestBodyBuilder parameters = PopulateRequestParameters(newsSubscriberRequest, RequestTypes.Update);
NewsSubscriberCollection newsSubscriber = Connector.ExecutePut <NewsSubscriberCollection>(apiMethod, parameters.ToString());
if (newsSubscriber != null && newsSubscriber.Count > 0)
{
return(newsSubscriber[0]);
}
return(null);
}
public Ticket UpdateTicket(TicketRequest request)
{
request.EnsureValidData(RequestTypes.Update);
RequestBodyBuilder parameters = new RequestBodyBuilder();
if (!String.IsNullOrEmpty(request.Subject))
{
parameters.AppendRequestData("subject", request.Subject);
}
if (!String.IsNullOrEmpty(request.FullName))
{
parameters.AppendRequestData("fullname", request.FullName);
}
if (!String.IsNullOrEmpty(request.Email))
{
parameters.AppendRequestData("email", request.Email);
}
if (request.DepartmentId != null)
{
parameters.AppendRequestData("departmentid", request.DepartmentId);
}
if (request.TicketStatusId != null)
{
parameters.AppendRequestData("ticketstatusid", request.TicketStatusId);
}
if (request.TicketPriorityId != null)
{
parameters.AppendRequestData("ticketpriorityid", request.TicketPriorityId);
}
if (request.TicketTypeId != null)
{
parameters.AppendRequestData("tickettypeid", request.TicketTypeId);
}
if (request.OwnerStaffId != null)
{
parameters.AppendRequestData("ownerstaffid", request.OwnerStaffId);
}
if (request.UserId != null)
{
parameters.AppendRequestData("userid", request.UserId);
}
if (request.TemplateGroupId != null)
{
parameters.AppendRequestData("templategroup", request.TemplateGroupId);
}
else if (!string.IsNullOrEmpty(request.TemplateGroupName))
{
parameters.AppendRequestData("templategroup", request.TemplateGroupName);
}
string apiMethod = String.Format("/Tickets/Ticket/{0}", request.Id);
TicketCollection tickets = Connector.ExecutePut <TicketCollection>(apiMethod, parameters.ToString());
if (tickets != null && tickets.Count > 0)
{
return(tickets[0]);
}
return(null);
}
public NewsCategory CreateNewsCategory(NewsCategoryRequest newsCategoryRequest)
{
RequestBodyBuilder parameters = PopulateRequestParameters(newsCategoryRequest, RequestTypes.Create);
NewsCategoryCollection newsCategories = Connector.ExecutePost <NewsCategoryCollection>(NewsCategoryBaseUrl, parameters.ToString());
if (newsCategories != null && newsCategories.Count > 0)
{
return(newsCategories[0]);
}
return(null);
}
public TroubleshooterStep UpdateTroubleshooterStep(TroubleshooterStepRequest troubleshooterStepRequest)
{
string apiMethod = String.Format("{0}/{1}", TroubleshooterStepBaseUrl, troubleshooterStepRequest.Id);
RequestBodyBuilder parameters = PopulateRequestParameters(troubleshooterStepRequest, RequestTypes.Update);
TroubleshooterStepCollection troubleshooterStep = Connector.ExecutePut <TroubleshooterStepCollection>(apiMethod, parameters.ToString());
if (troubleshooterStep != null && troubleshooterStep.Count > 0)
{
return(troubleshooterStep[0]);
}
return(null);
}
