/// <summary>
/// Поиск имеющейся в системе информации по номеру телефона
/// </summary>
/// <param name="call">Объект типа "Звонок"</param>
/// <param name="PhoneNum">Номер телефона</param>
/// <returns></returns>
private RelationshipCall FindOrCreateContacts(RelationshipCall call, string PhoneNum)
{
Lead lead = EntityManager <Lead> .Instance.Find(string.Format("Phone in(PhoneString='{0}')", PhoneNum))?.FirstOrDefault();
Contact contact = EntityManager <Contact> .Instance.Find(string.Format("Phone in(PhoneString='{0}')", PhoneNum))?.FirstOrDefault();
Contractor contractor = EntityManager <Contractor> .Instance.Find(string.Format("Phone in(PhoneString='{0}')", PhoneNum))?.FirstOrDefault();
if (lead == null && contact == null && contractor == null)
{
lead = EntityManager <Lead> .Instance.Create();
lead.Name = "Телефонный контакт с " + PhoneNum;
lead.CreationAuthor = call.CreationAuthor;
lead.CreationDate = DateTime.Now;
lead.Status = EleWise.ELMA.CRM.Enums.LeadStatus.New;
lead.Source =
EntityManager <LeadSource> .Instance
.Find(f => f.Uid == Guid.Parse("e03a36f5-58d6-4be0-9b70-64b55902c529"))
.FirstOrDefault();
Phone phone = EntityManager <Phone> .Instance.Create();
phone.PhoneString = PhoneNum;
phone.Save();
lead.Phone.Add(phone);
lead.Save();
}
call.Lead = lead;
call.Contact = contact;
call.Contractor = contractor;
return(call);
}
///// <summary>
///// Новая задача
///// </summary>
///// <param name="Call"></param>
///// <param name="subject"></param>
///// <returns></returns>
//private Task NewTask(RelationshipCall Call, string subject)
//{
// Task task = EntityManager<Task>.Instance.Create();
// task.CreationDate = DateTime.Now;
// task.CreationAuthor = Call.CreationAuthor;
// task.Subject = subject;
// task.Executor = Call.CreationAuthor;
// task.StartDate = DateTime.Now;
// task.EndDate = DateTime.Now.AddDays(1);
// task.Status = TaskBaseStatus.NewOrder;
// task.Save();
// return task;
//}
//private ICollection<Task> FindAllTaskByCall(RelationshipCall Call, User Executor)
//{
// string eqlFindStr;
// if (Call.Contractor != null)
// eqlFindStr = string.Format("Contractor in({0}) AND Executor in({1})", Call.Contractor.Id.ToString(), Executor.Id.ToString());
// else
// eqlFindStr = string.Format("Lead in(Id={0}) AND Executor in({1})", Call.Lead.Id.ToString(), Executor.Id.ToString());
// try
// {
// var tmp = EntityManager<Task>.Instance.Find(eqlFindStr);
// SendMessage(sysAdmin, "Поиск задач", "Количество задач " + tmp.Count.ToString());
// }
// catch
// {
// SendMessage(sysAdmin, "Поиск задач", "Error find of Task");
// }
// return EntityManager<Task>.Instance.Find(eqlFindStr);
//}
/// <summary>
/// Запланировать звонок
/// </summary>
/// <param name="calls"></param>
private void PlaningFutureCall(RelationshipCall calls)
{
RelationshipCall call = EntityManager <RelationshipCall> .Instance.Create();
call.CreationDate = DateTime.Now;
call.CreationAuthor =
EntityManager <User> .Instance.LoadOrNull(Guid.Parse("f0e949bf-4da4-4c02-b04c-ca61964b4fe8")); //System
call.Completed = false;
call.Contact = calls.Contact;
call.Contractor = calls.Contractor;
var calendar = Locator.GetServiceNotNull <IProductionCalendarService>();//TODO Планирование звонков на час вперед
call.StartDate = calendar.EvalTargetTime(DateTime.Now, 1);
call.EndDate = calendar.EvalTargetTime(DateTime.Now, 1);
//call.StartDate= DateTime.Now.AddDays(1);
//call.EndDate = DateTime.Now.AddDays(1);
if (calls.Contractor != null)
{
call.Theme = "Перезвонить абоненту " + calls.Contractor.Name;
}
else
{
call.Theme = "Перезвонить абоненту " + calls.Lead.Name;
}
//SendMessage(sysAdmin, "Plane call", "Создаем участников");
call.RelationshipUsers.Add(CreateParticipant(calls.CreationAuthor));
call.Save();
//SendMessage(sysAdmin, "Планирование звонка", "Звонок запланирован успешно");
}
/// <summary>
/// Обработка события начала разговора
/// </summary>
/// <param name="newDial"></param>
public void ProcessingAnswerCall(Dial newDial)
{
try
{
User Abonent = BeelineManager.Instance.BeelineConnect.FindAbonentsBy(newDial.SubscriptionID).Key;
TelephonyManager.TelephonyLog.Debug("Начало разговора для " + Abonent.UserName + " CallEventsController.ProcessingAnswerCall");
RelationshipCall call = FindLastRelationsByCallID(newDial.TrackingId);
if (call == null)
{
call = CreateRelationshipCall(newDial);
call.Theme = "Входящий звонок от " + newDial.RemoteAddress;
call.Type = EleWise.ELMA.CRM.Enums.RelationshipCallType.Input;
call.KollCentr = false;
}
call.StatusRazgovora = EleWise.ELMA.ConfigurationModel.SostoyanieVyzova.RazgovorNachat;
if (call.Lead != null && call.Lead.Status != EleWise.ELMA.CRM.Enums.LeadStatus.Qualified)
{
call.Lead.Responsible = Abonent;
call.Lead.Status = EleWise.ELMA.CRM.Enums.LeadStatus.InHand;
call.Lead.Save();
}
call.Save();
TelephonyManager.TelephonyLog.Debug("Начало разговора выполнено для " + Abonent.UserName + " CallEventsController.ProcessingAnswerCall");
}
catch (Exception ex)
{
SendMessage(sysAdmin, "error in ProcessingAnswerCall", string.Format("{0} || {1}", ex.Message, ex.TargetSite));
}
}
/// <summary>
/// Создать новый звонок
/// </summary>
/// <param name="newDial">Структура параметров вызова</param>
/// <returns></returns>
public RelationshipCall CreateRelationshipCall(Dial newDial)
{
User abonent = BeelineManager.Instance.BeelineConnect.FindAbonentsBy(newDial.SubscriptionID).Key;
Abonent ab = BeelineManager.Instance.BeelineConnect.FindAbonentsBy(newDial.SubscriptionID).Value;
RelationshipCall call = EntityManager <RelationshipCall> .Instance.Create();
call.CreationDate = DateTime.Now;
call.CreationAuthor = abonent;
call = FindOrCreateContacts(call, newDial.RemoteAddress);
call.UniqueId = newDial.TrackingId;
call.StatusRazgovora = EleWise.ELMA.ConfigurationModel.SostoyanieVyzova.Novyy;
call.SsylkaNaZapisj = new Uri(BeelineManager.Instance.BeeConnect.Api.getRecordFile(newDial.TrackingId, ab.phone).uri);
//lock (dbLock)
call.Save();
call.RelationshipUsers.Add(CreateParticipant(abonent));
return(call);
}
/// <summary>
/// Создать новый входящий звонок
/// </summary>
/// <param name="newDial">Параметры звонка</param>
/// <returns>true - если успешно, false - неудача</returns>
public bool CreateNewInnerCall(Dial newDial)
{
try
{
User Abonent = BeelineManager.Instance.BeelineConnect.FindAbonentsBy(newDial.SubscriptionID).Key;
TelephonyManager.TelephonyLog.Debug("Начало обработки события для " + Abonent.UserName + " CallEventsController.CreateNewInnerCall");
RelationshipCall call = CreateRelationshipCall(newDial);
call.Theme = "Входящий звонок от " + newDial.RemoteAddress;
call.Type = EleWise.ELMA.CRM.Enums.RelationshipCallType.Input;
call.KollCentr = false;
call.Save();
TelephonyManager.TelephonyLog.Debug("Обработано успешно для " + Abonent.UserName + " CallEventsController.CreateNewInnerCall");
}
catch (Exception ex)
{
SendMessage(sysAdmin, "error in CreateNewInnerCall", string.Format("{0} || {1}", ex.Message, ex.TargetSite));
return(false);
}
return(true);
}
//
// GET: /BeeOpenCall/
public ActionResult Index(string trackNum)
{
RelationshipCall call = EntityManager <RelationshipCall> .Instance.Find(
string.Format("UniqueId='{0}'", trackNum))
.LastOrDefault();
//return Redirect(string.Format("~/CRM/RelationshipCall/Details/{0}", call.Id));
if (call.StatusRazgovora == EleWise.ELMA.ConfigurationModel.SostoyanieVyzova.RazgovorNachat)
{
ViewData["status"] = "Запуск процесса обработки клиента";
ViewData["callTheme"] = call.Theme;
return(View());
}
else
{
return(Redirect(string.Format("~/CRM/RelationshipCall/Details/{0}", call.Id)));
}
//if (call != null)
// return Redirect(string.Format("~/CRM/RelationshipCall/Details/{0}", call.Id));
//else
// return View();
}
/// <summary>
/// Обработка логики события завершения звонка на колл-центр
/// </summary>
/// <param name="call">Объект "Звонок"</param>
/// <param name="newDial">Информация о вызове тип Dial</param>
private void LogicEndeCallCenterCall(RelationshipCall call, Dial newDial) //TODO Придумать с заверщениями звонка Колл-центра
{
//string tmp = string.Format("{0} {1}",
// newDial.CallOutEvent.releasingParty != null ? newDial.CallOutEvent.releasingParty.ToString() : "",
// newDial.CallOutEvent.releasingParty);
//SendMessage(sysAdmin, "TEST 1 clothed Call-Center", tmp);
if (/*newDial.CallOutEvent.releasingParty != null && */ newDial.CallOutEvent.releasingParty == Schema.ReleasingParty.localRelease)
{
//SendMessage(sysAdmin, "TEST 2 clothed Call-Center", tmp);
if (call.StatusRazgovora == EleWise.ELMA.ConfigurationModel.SostoyanieVyzova.Novyy)
{
call.StatusRazgovora = EleWise.ELMA.ConfigurationModel.SostoyanieVyzova.VypolnenNeUspeshno;
//call.Theme = string.Format("Неотвеченный звонок '{0}' от {1}", newDial.CallOutEvent.acdCallInfo.acdName, newDial.RemoteAddress);
}
else if (call.StatusRazgovora == EleWise.ELMA.ConfigurationModel.SostoyanieVyzova.RazgovorNachat)
{
call.StatusRazgovora = EleWise.ELMA.ConfigurationModel.SostoyanieVyzova.VypolnenUspeshno;
}
call.EndDate = DateTime.Now;
call.Completed = true;
call.Save();
}
}
/// <summary>
/// Обработка события окончания разговора
/// </summary>
/// <param name="newDial"></param>
public void ProcessingReleaseCall(Dial newDial)
{
try
{
User Abonent = BeelineManager.Instance.BeelineConnect.FindAbonentsBy(newDial.SubscriptionID)
.Key;
TelephonyManager.TelephonyLog.Debug("Окончание разговора для " + Abonent.UserName + " CallEventsController.ProcessingReleaseCall");
RelationshipCall call = FindLastRelationsByCallID(newDial.TrackingId);
if (call == null)
{
return;
}
if (call.StatusRazgovora == EleWise.ELMA.ConfigurationModel.SostoyanieVyzova.Novyy)
{
if (call.KollCentr)
{
LogicEndeCallCenterCall(call, newDial);
#region Block for Debug
//SendMessage(sysAdmin,
// string.Format("Пропущенный вызов {0}", newDial.CallOutEvent?.acdCallInfo.acdName),
// string.Format("Неотвечен вызов Колл-центра абонентом - {0}", Abonent.FullName));
#endregion
#region Block for release
foreach (var item in call.RelationshipUsers)
{
SendMessage(item.User,
string.Format("Пропущенный вызов {0}", newDial.CallOutEvent?.acdCallInfo.acdName),
string.Format("Неотвечен вызов Колл-центра абонентом - {0}", item.User.FullName));
}
#endregion
}
else
{
if (call.Type == EleWise.ELMA.CRM.Enums.RelationshipCallType.Input)
{
call.Theme = "Пропущенный вызов от " + newDial.RemoteAddress;
}
else
{
call.Theme = "Несостоявшийся разговор " + newDial.RemoteAddress;
}
call.StatusRazgovora = EleWise.ELMA.ConfigurationModel.SostoyanieVyzova.VypolnenNeUspeshno;
call.Completed = true;
//SendMessage(sysAdmin, "3-e Событие личный звонок", "Надо запланировать звонок");
PlaningFutureCall(call);
call.Save();
}
}
else if (call.StatusRazgovora == EleWise.ELMA.ConfigurationModel.SostoyanieVyzova.RazgovorNachat)
{
call.StatusRazgovora = EleWise.ELMA.ConfigurationModel.SostoyanieVyzova.VypolnenUspeshno;
call.EndDate = DateTime.Now;
call.Completed = true;
call.Save();
}
TelephonyManager.TelephonyLog.Debug("Окончание разговора для " + Abonent.UserName + " выполнено CallEventsController.ProcessingReleaseCall");
}
catch (Exception ex)
{
SendMessage(sysAdmin, "error in ProcessingReleaseCall", string.Format("{0} || {1}", ex.Message, ex.TargetSite));
}
}
