/// <summary>
/// 设置坐席状态（就绪3、置忙4、事后处理5）
/// </summary>
/// <param name="rc"></param>
/// <param name="userName"></param>
/// <param name="status"></param>
/// <returns></returns>
public bool AgentSetState(ReconCOM rc, string userName, int status, int dwAuxState)
{
Loger.Log4Net.Info("[CarolHelper]AgentSetState...begin....status is:" + status + ",auxstate is:" + dwAuxState);
bool flag = false;
try
{
int iRet = 0;
if (status == 4)
{
//iRet = rc.T_AgentSetState(userName, userName, status, dwAuxState);
//add by lihf 2014-2-18
iRet = rc.T_AgentSetState(userName, LoginUser.AgentNum, status, dwAuxState);
}
else
{
//iRet = rc.T_AgentSetState(userName, userName, status, 0);
//add by lihf 2014-2-18
iRet = rc.T_AgentSetState(userName, LoginUser.AgentNum, status, 0);
}
if (iRet == (int)enErrorCode.E_SUCCESS)
{
flag = true;
}
Loger.Log4Net.Info("[CarolHelper]AgentSetState...iRet is:" + iRet);
}
catch (Exception)
{
flag = false;
}
return(flag);
}
public bool execute(ReconCOM rc, String[] argv)
{
try
{
int iRet;
String user = argv.Length > 1 ? argv[1] : "System";
String sDestDN = argv.Length > 2 ? argv[2] : "0";
//KeyValueList kvl = new KeyValueList();
//rc.T_GetAttachedDataList(Program.CallID, out kvl);
iRet = rc.T_ReconnectCall(user, Program.CallID);
System.Console.WriteLine();
if (iRet == (int)enErrorCode.E_SUCCESS)
{
return(true);
}
System.Console.WriteLine((enErrorCode)iRet);
return(false);
}
catch (Exception ex)
{
System.Console.WriteLine("Exception: ", ex + " - " + ex.Message);
return(false);
}
}
public bool execute(ReconCOM rc, String[] argv)
{
try
{
int iRet;
String user = argv.Length > 1 ? argv[1] : "System";
//String username = argv.Length > 2 ? argv[2] : "carols";
iRet = rc.T_AgentLogOff(user, user);
if (iRet == (int)enErrorCode.E_SUCCESS)
{
BasicHttpBinding binding = new BasicHttpBinding(BasicHttpSecurityMode.None);
VCLogServiceClient client = new VCLogServiceClient(binding, new EndpointAddress(new Uri(System.Configuration.ConfigurationSettings.AppSettings["VCLogServiceURL"].ToString(), false)));
Console.WriteLine("录音接口登出返回值：" + client.Agentlogout(user));
client.Close();
return(true);
}
System.Console.WriteLine();
System.Console.WriteLine((enErrorCode)iRet);
return(false);
}
catch (Exception ex)
{
System.Console.WriteLine("Exception: ", ex + " - " + ex.Message);
return(false);
}
}
public bool execute(ReconCOM rc, String[] argv)
{
try
{
int iRet;
String user = argv.Length > 1 ? argv[1] : "System";
//String username = argv.Length > 2 ? argv[2] : "carols";
AgentEvent ae = new AgentEvent();
iRet = rc.T_AgentGetState(user, 2, out ae);
System.Console.WriteLine();
if (iRet == (int)enErrorCode.E_SUCCESS)
{
System.Console.WriteLine("AgentState:" + (enAgentState)ae.AgentState);
//System.Console.WriteLine("EventName:" + ae.EventName);
return(true);
}
System.Console.WriteLine((enErrorCode)iRet);
return(false);
}
catch (Exception ex)
{
System.Console.WriteLine("Exception: ", ex + " - " + ex.Message);
return(false);
}
}
public bool execute(ReconCOM rc, String[] argv)
{
int iRet;
if (argv.Length < 3)
{
System.Console.WriteLine();
System.Console.WriteLine(getHelp());
return(false);
}
try
{
iRet = rc.T_MakeCall(argv[1], argv[2], null);
if (iRet == (int)enErrorCode.E_SUCCESS)
{
return(true);
}
System.Console.WriteLine();
System.Console.WriteLine((enErrorCode)iRet);
return(false);
}
catch (Exception ex)
{
System.Console.WriteLine("Exception: ", ex + " - " + ex.Message);
return(false);
}
}
public void Clear(ReconCOM rc, string userName)
{
//rc.CS_Login(userName, userName);
//add by lihf 2014-2-18
rc.CS_Login(LoginUser.AgentNum, LoginUser.AgentNum);
AgentLogOff(rc, userName);
rc.CS_Logout();
}
public bool AgentLogOff(ReconCOM rc, string userName)
{
Loger.Log4Net.Info("[CarolHelper]AgentLogOff...begin....");
bool flag = false;
try
{
//int iRet = rc.T_AgentLogOff(userName, userName);
//add by lihf 2014-2-18
int iRet = rc.T_AgentLogOff(userName, LoginUser.AgentNum);
if (iRet == (int)enErrorCode.E_SUCCESS)
{
flag = true;
//退出后，删除状态临时表记录
SqlTool tool = new SqlTool();
if (!tool.DeleteAgentState2DB())
{
Loger.Log4Net.Info("[CarolHelper]AgentLogOff...坐席退出时删除状态临时表记录失败....");
}
else
{
//Loger.Log4Net.Info("[CarolHelper]AgentLogOff...坐席退出时删除状态临时表记录成功....");
//记录坐席退出状态时间
DateTime tdate = tool.GetCurrentTime();//DateTime.Now;
//测试发现退出状态，在西门子事件里，会处理。所以注释掉
//int ival = tool.InsertAgentStateDetail2DB(1, 0, -2, tdate, tdate);
//Loger.Log4Net.Info("[CarolHelper]AgentLogOff...坐席退出时ival....IS:" + ival);
Loger.Log4Net.Info("[CarolHelper]AgentLogOff...坐席退出时LoginOnOid....IS:" + LoginUser.LoginOnOid);
Loger.Log4Net.Info("[CarolHelper]AgentLogOff...坐席退出时tool.GetCurrentTime()....IS:" + tdate.ToString("yyyy-MM-dd HH:mm:ss"));
if (LoginUser.LoginOnOid != null)
{
tool.UpdateStateDetail2DB(Convert.ToInt32(LoginUser.LoginOnOid), tdate);
}
}
Loger.Log4Net.Info("[CarolHelper]AgentLogOff...退出成功....");
}
else
{
Loger.Log4Net.Info("[CarolHelper]AgentLogOff...退出失败....iRet=" + iRet);
}
}
catch (Exception ex)
{
flag = false;
Loger.Log4Net.Info("[CarolHelper]AgentLogOff...errorMessage is:" + ex.Message);
Loger.Log4Net.Info("[CarolHelper]AgentLogOff...errorSource is:" + ex.Source);
Loger.Log4Net.Info("[CarolHelper]AgentLogOff...errorStackTrace is:" + ex.StackTrace);
}
return(flag);
}
public void AllClear(ReconCOM rc, string userName)
{
string msg = string.Empty;
VCLogServiceHelper.Instance.StopRecord(userName, string.Empty, ref msg);
VCLogServiceHelper.Instance.AgentLogout(userName, ref msg);
//rc.T_AgentLogOff(userName, userName);
int iRet = 0;
//rc.CS_Login(userName, userName);
AgentLogOff(rc, userName);
iRet = rc.CS_Logout();
Loger.Log4Net.Info("[CarolHelper]AllClear...rc.CS_Logout()...iRet is:" + iRet);
rc.R_Close();
}
public int AgentLogOn(ReconCOM rc, string userName, string userID)
{
Loger.Log4Net.Info("[CarolHelper]AgentLogOn...begin....");
int iRet = 0;
try
{
//iRet = rc.T_AgentLogOn(userName, userName, userName, 0);
//add by lihf 2014-2-18
iRet = rc.T_AgentLogOn(userName, LoginUser.AgentNum, LoginUser.AgentNum, 0);
if (iRet == (int)enErrorCode.E_SUCCESS)
{
Loger.Log4Net.Info("[CarolHelper]AgentLogOn...登录成功....");
//登录成功后，插入状态到临时表
SqlTool tool = new SqlTool();
DateTime tdate = DateTime.Now;
//登录后，首先进入置忙
if (tool.InsertAgentState2DB(4, 0, -2, 0, tdate))
{
//tool.InsertAgentStateDetail2DB(2, 0, -2, tdate, tdate);
string msg = "";
msg = tool.UpdateLoginOffTime(LoginUser.UserID.ToString(), tdate);
Loger.Log4Net.Info("[CarolHelper]AgentLogOn...更新退出时间...." + msg);
LoginUser.LoginOnOid = tool.InsertAgentStateDetail2DB(2, 0, -2, tdate, tdate);
Loger.Log4Net.Info("[CarolHelper]AgentLogOn...登录状态LoginOnOid....is:" + LoginUser.LoginOnOid);
}
else
{
Loger.Log4Net.Info("[CarolHelper]AgentLogOn...登录成功后，插入状态到临时表失败.....");
}
}
else
{
Loger.Log4Net.Info("[CarolHelper]AgentLogOn...notE_SUCCESS,iRet is:" + iRet);
}
}
catch (Exception ex)
{
Loger.Log4Net.Info("[CarolHelper]AgentLogOn...登录失败....");
Loger.Log4Net.Info("[CarolHelper]AgentLogOn...errorMessage...is:" + ex.Message);
Loger.Log4Net.Info("[CarolHelper]AgentLogOn...errorSource...is:" + ex.Source);
Loger.Log4Net.Info("[CarolHelper]AgentLogOn...errorStackTrace...is:" + ex.StackTrace);
}
return(iRet);;
}
public bool execute(ReconCOM rc, String[] argv)
{
int iRet;
int type = 1;
if (argv.Length < 2)
{
System.Console.WriteLine();
System.Console.WriteLine(getHelp());
return(false);
}
if (argv.Length > 2 && argv[2].Equals("rp", StringComparison.OrdinalIgnoreCase))
{
type = 2;
}
try
{
iRet = rc.T_StartMonitor(argv[1], type);
if (iRet == (int)enErrorCode.E_SUCCESS)
{
//AgentEvent ae = new AgentEvent();
//int i = rc.T_AgentGetState("1040", 1, out ae);
//Console.WriteLine((enAgentState)i);
//int b = rc.T_AgentLogOn("1040", "1040", "test1", 0);
//Console.WriteLine(b);
//int i = rc.T_AgentSetState("1040", "1040", 3, 0);
//Console.WriteLine((enAgentState)i);
//Console.WriteLine((enErrorCode)i);
//i = rc.T_AgentLogOff("1040", "1040");
//Console.WriteLine((enAgentState)i);
//Console.WriteLine((enErrorCode)i);
return(true);
}
System.Console.WriteLine();
System.Console.WriteLine((enErrorCode)iRet);
return(false);
}
catch (Exception ex)
{
System.Console.WriteLine("Exception: ", ex + " - " + ex.Message);
return(false);
}
}
/// <summary>
/// 设置随路数据
/// </summary>
/// <param name="rc"></param>
/// <param name="kvl"></param>
/// <returns></returns>
public bool AttachDataPair(ReconCOM rc, int iCallID, string sKey, string sValue)
{
bool flag = false;
try
{
int iRet = rc.T_AttachDataPair(iCallID, sKey, sValue);
if (iRet == (int)enErrorCode.E_SUCCESS)
{
flag = true;
}
}
catch (Exception)
{
flag = false;
}
return(flag);
}
/// <summary>
/// 设置随路数据
/// </summary>
/// <param name="rc"></param>
/// <param name="kvl"></param>
/// <returns></returns>
public bool AttachDataList(ReconCOM rc, KeyValueList kvl)
{
bool flag = false;
try
{
int iRet = rc.T_AttachDataList(Program.CallID, kvl);
if (iRet == (int)enErrorCode.E_SUCCESS)
{
flag = true;
}
}
catch (Exception)
{
flag = false;
}
return(flag);
}
//protected void Trace(string s)
//{
// System.Console.WriteLine(s);
// rc.R_Trace(3, s);
//}
/// <summary>
/// 恢复电话
/// </summary>
/// <param name="rc"></param>
/// <param name="userName"></param>
/// <param name="callid"></param>
/// <returns></returns>
public bool ReconnectCall(ReconCOM rc, string userName, int callid)
{
bool flag = false;
try
{
int iRet = rc.T_ReconnectCall(userName, callid);
if (iRet == (int)enErrorCode.E_SUCCESS)
{
flag = true;
}
}
catch (Exception)
{
flag = false;
}
return(flag);
}
static void Main()
{
bool IsFirstRun;
string mutexName = Application.ProductName;
mutex = new System.Threading.Mutex(true, mutexName, out IsFirstRun);
Application.EnableVisualStyles();
Application.SetCompatibleTextRenderingDefault(false);
if (IsFirstRun)
{
int iRet;
try
{
rc = new ReconCOM();
}
catch (Exception ex)
{
string msg = "组件实例化错误：" + ex.Message;
MessageBox.Show(msg);
return;
}
//rc.OnConnectionEvent += new RECONCOMLibrary._IReconCOMEvents_OnConnectionEventEventHandler(recon_OnConnectionEvent);
//rc.OnCTIEvent += new RECONCOMLibrary._IReconCOMEvents_OnCTIEventEventHandler(recon_OnCTIEvent);
//rc.OnAgentEvent += new RECONCOMLibrary._IReconCOMEvents_OnAgentEventEventHandler(recon_OnAgentEvent);
//Connecting to server specified in recon.cfg
if ((iRet = rc.R_Initialize("RCConsole")) == 0)
{
Trace("R_Initialize succeded");
}
else
{
Trace("R_Initialize failed: " + (enErrorCode)iRet);
}
Application.Run(new Login());
GC.SuppressFinalize(mutex);
}
else
{
MessageBox.Show(Application.ProductName + "程序已经启动！");
}
}
public bool AgentLogOn(ReconCOM rc, string userName)
{
Loger.Log4Net.Info("[CarolHelper]AgentLogOn...begin222....");
bool flag = false;
try
{
//int iRet = rc.T_AgentLogOn(userName, userName, userName, 0);
//add by lihf 2014-2-18
int iRet = rc.T_AgentLogOn(userName, LoginUser.AgentNum, LoginUser.AgentNum, 0);
if (iRet == (int)enErrorCode.E_SUCCESS)
{
Loger.Log4Net.Info("[CarolHelper]AgentLogOn...登录成功....");
flag = true;
//登录成功后，插入状态到临时表
SqlTool tool = new SqlTool();
DateTime tdate = DateTime.Now;
//登录后，首先进入置忙
if (tool.InsertAgentState2DB(4, 0, -2, 0, tdate))
{
Loger.Log4Net.Info("[CarolHelper]AgentLogOn...置忙状态插入成功....");
string msg = "";
msg = tool.UpdateLoginOffTime(LoginUser.UserID.ToString(), tdate);
Loger.Log4Net.Info("[CarolHelper]AgentLogOn...更新退出时间...." + msg);
LoginUser.LoginOnOid = tool.InsertAgentStateDetail2DB(2, 0, -2, tdate, tdate);
Loger.Log4Net.Info("[CarolHelper]AgentLogOn...登录状态LoginOnOid....is:" + LoginUser.LoginOnOid);
}
else
{
Loger.Log4Net.Info("[CarolHelper]AgentLogOn...登录成功后，插入状态到临时表失败.....");
}
}
else
{
Loger.Log4Net.Info("[CarolHelper]AgentLogOn...notE_SUCCESS,iRet is:" + iRet);
}
}
catch (Exception)
{
flag = false;
}
return(flag);
}
public bool execute(ReconCOM rc, String[] argv)
{
try
{
int iRet;
iRet = rc.CS_Logout();
if (iRet == (int)enErrorCode.E_SUCCESS)
{
return(true);
}
System.Console.WriteLine();
System.Console.WriteLine((enErrorCode)iRet);
return(false);
}
catch (Exception ex)
{
System.Console.WriteLine("Exception: ", ex + " - " + ex.Message);
return(false);
}
}
public Program()
{
int iRet;
rc = new ReconCOM();
rc.OnConnectionEvent += new RECONCOMLibrary._IReconCOMEvents_OnConnectionEventEventHandler(recon_OnConnectionEvent);
rc.OnCTIEvent += new RECONCOMLibrary._IReconCOMEvents_OnCTIEventEventHandler(recon_OnCTIEvent);
rc.OnAgentEvent += new RECONCOMLibrary._IReconCOMEvents_OnAgentEventEventHandler(recon_OnAgentEvent);
//Connecting to server specified in recon.cfg
if ((iRet = rc.R_Initialize("RCConsole")) == 0)
{
Trace("R_Initialize succeded");
}
else
{
Trace("R_Initialize failed: " + (enErrorCode)iRet);
}
}
/// <summary>
/// 呼出电话
/// </summary>
/// <param name="rc"></param>
/// <param name="userName"></param>
/// <param name="mobile"></param>
/// <returns></returns>
public bool MakeCall(ReconCOM rc, string userName, string mobile)
{
bool flag = false;
try
{
int iRet = rc.T_MakeCall(userName, mobile, null);
if (iRet == (int)enErrorCode.E_SUCCESS)
{
flag = true;
}
Loger.Log4Net.Info("[CarolHelper]MakeCall ret is:" + iRet);
}
catch (Exception)
{
flag = false;
}
return(flag);
}
/// <summary>
/// 转接电话
/// </summary>
/// <param name="rc"></param>
/// <param name="userName"></param>
/// <param name="sDestDN"></param>
/// <returns></returns>
public bool ConsultCall(ReconCOM rc, string userName, string sDestDN)
{
bool flag = false;
try
{
KeyValueList kvl = new KeyValueList();
rc.T_GetAttachedDataList(Program.CallID, out kvl);
int iRet = rc.T_ConsultCall(userName, sDestDN, Program.CallID, kvl);
if (iRet == (int)enErrorCode.E_SUCCESS)
{
flag = true;
}
Loger.Log4Net.Info("[IVRSatisfaction_Click]ConsultCall iRet=" + iRet);
}
catch (Exception)
{
flag = false;
}
return(flag);
}
/// <summary>
/// 来电转移
/// </summary>
/// <param name="rc"></param>
/// <param name="sDestDN"></param>
/// <returns></returns>
public bool DivertCall(ReconCOM rc, string sDestDN)
{
bool flag = false;
try
{
//KeyValueList kvl = new KeyValueList();
//rc.T_GetAttachedDataList(Program.CallID, out kvl);
//kvl.AddPair("CallRecordID", "001");
int iRet = rc.T_DivertCall(sDestDN, Program.CallID);
if (iRet == (int)enErrorCode.E_SUCCESS)
{
flag = true;
}
}
catch (Exception)
{
flag = false;
}
return(flag);
}
/// <summary>
/// 差商状态下转接
/// </summary>
/// <param name="rc"></param>
/// <param name="sDestDN"></param>
/// <returns></returns>
public bool TransferCall(ReconCOM rc, string userName)
{
bool flag = false;
try
{
//KeyValueList kvl = new KeyValueList();
//rc.T_GetAttachedDataList(Program.CallID, out kvl);
//kvl.AddPair("CallRecordID", "001");
int iRet = rc.T_TransferCall(userName, Program.CallID);
if (iRet == (int)enErrorCode.E_SUCCESS)
{
flag = true;
}
Loger.Log4Net.Info("[IVRSatisfaction_Click]TransferCall iRet=" + iRet);
}
catch (Exception)
{
flag = false;
}
return(flag);
}
public bool execute(ReconCOM rc, String[] argv)
{
try
{
int iRet;
String username = argv.Length > 1 ? argv[1] : "System";
String password = argv.Length > 2 ? argv[2] : "carols";
iRet = rc.CS_Login(username, password);
if (iRet == (int)enErrorCode.E_SUCCESS)
{
System.Console.WriteLine("MyComponentID:" + rc.CM_GetMyComponentID());
return(true);
}
System.Console.WriteLine();
System.Console.WriteLine((enErrorCode)iRet);
return(false);
}
catch (Exception ex)
{
System.Console.WriteLine("Exception: ", ex + " - " + ex.Message);
return(false);
}
}
public bool execute(ReconCOM rc, String[] argv)
{
try
{
int iRet;
String user = argv.Length > 1 ? argv[1] : "System";
//int status = argv.Length > 2 ? int.Parse(argv[2]) : 0;
iRet = rc.T_RetrieveCall(user, Program.CallID);
System.Console.WriteLine();
if (iRet == (int)enErrorCode.E_SUCCESS)
{
return(true);
}
System.Console.WriteLine((enErrorCode)iRet);
return(false);
}
catch (Exception ex)
{
System.Console.WriteLine("Exception: ", ex + " - " + ex.Message);
return(false);
}
}
public int Login(ReconCOM rc, string username, bool IsBindRecord)
{
Loger.Log4Net.Info("[CarolHelper]Login(ReconCOM rc, string username, bool IsBindRecord) begin...");
string msg = string.Empty;
int iRet = -1;
try
{
//iRet = rc.CS_Login(username, username);
//add by lihf 2014-2-18
iRet = rc.CS_Login(LoginUser.AgentNum, LoginUser.AgentNum);
if (iRet == (int)enErrorCode.E_SUCCESS)
{
Loger.Log4Net.Info("[CarolHelper]Login->rc.CS_Login(username, username)...E_SUCCESS...");
iRet = rc.T_StartMonitor(username, 1);
if (iRet == (int)enErrorCode.E_SUCCESS)
{
//iRet = rc.T_AgentLogOn(username, username, username, 0);
iRet = AgentLogOn(rc, username, "");
if (iRet == (int)enErrorCode.E_SUCCESS)
{
if (IsBindRecord)
{
if (VCLogServiceHelper.Instance.AgentLogin(username, username, ref msg) &&
VCLogServiceHelper.Instance.StartRecord(username, string.Empty, ref msg))
{
iRet = (int)enErrorCode.E_SUCCESS;
}
else
{
iRet = -1;//宇高录音登录失败
//rc.T_AgentLogOff(username, username);
//add by lihf 2014-2-18
rc.T_AgentLogOff(username, LoginUser.AgentNum);
rc.CS_Logout();
//rc.R_Close();
}
}
}
else
{
Loger.Log4Net.Info("[CarolHelper]Login->rc.CS_Login-AgentLogOn...失败...iRet is:" + iRet);
rc.CS_Logout();
}
}
else
{
Loger.Log4Net.Info("[CarolHelper]Login->rc.CS_Login-T_StartMonitor(username, 1)...失败...iRet is:" + iRet);
rc.CS_Logout();
}
}
else
{
Loger.Log4Net.Info("[CarolHelper]Login->rc.CS_Login(username, username)...NOTSUCCESS...iRET IS:" + iRet);
}
//System.Console.WriteLine();
//System.Console.WriteLine((enErrorCode)iRet);
return(iRet);
}
catch (Exception ex)
{
System.Console.WriteLine("Exception: ", ex + " - " + ex.Message);
Loger.Log4Net.Info("[CarolHelper]Login...errorMessage is:" + ex.Message);
Loger.Log4Net.Info("[CarolHelper]Login...errorSource is:" + ex.Source);
Loger.Log4Net.Info("[CarolHelper]Login...errorStackTrace is:" + ex.StackTrace);
}
return(iRet);
}
