// >> START recordings-downloader-step-1
public static void authentication()
{
//OAuth
clientId = Environment.GetEnvironmentVariable("GENESYS_CLOUD_CLIENT_ID");
clientSecret = Environment.GetEnvironmentVariable("GENESYS_CLOUD_CLIENT_SECRET");
// orgRegion values example: us_east_1
string orgRegion = Environment.GetEnvironmentVariable("GENESYS_CLOUD_REGION");
// Set Region
PureCloudRegionHosts region = Enum.Parse <PureCloudRegionHosts>(orgRegion);
Configuration.Default.ApiClient.setBasePath(region);
// >> START recordings-downloader-step-3
// >> START recordings-downloader-step-2
// Configure SDK Settings
var accessTokenInfo = Configuration.Default.ApiClient.PostToken(clientId, clientSecret);
Configuration.Default.AccessToken = accessTokenInfo.AccessToken;
// >> END recordings-downloader-step-2
// >> END recordings-downloader-step-3
// >> END recordings-downloader-step-1
// >> START recordings-downloader-step-4
// Create API instances
conversationsApi = new ConversationsApi();
recordingApi = new RecordingApi();
// >> END recordings-downloader-step-4
Console.WriteLine("Working...");
}
public static void authentication()
{
//OAuth input
Console.Write("Enter Client ID: ");
clientId = Console.ReadLine();
Console.Write("Enter Client Secret: ");
clientSecret = Console.ReadLine();
// Get the Date Interval
Console.Write("Enter Date Interval (YYYY-MM-DDThh:mm:ss/YYYY-MM-DDThh:mm:ss): ");
dates = Console.ReadLine();
Console.WriteLine("Working...");
//Set Region
PureCloudRegionHosts region = PureCloudRegionHosts.us_east_1;
Configuration.Default.ApiClient.setBasePath(region);
// Configure SDK Settings
var accessTokenInfo = Configuration.Default.ApiClient.PostToken(clientId, clientSecret);
Configuration.Default.AccessToken = accessTokenInfo.AccessToken;
// Create API instances
conversationsApi = new ConversationsApi();
recordingApi = new RecordingApi();
}
public void Init()
{
PureCloudRegionHosts?region = getRegion(environment);
if (region == null) //Returned in the case of default value
{
PureCloudPlatform.Client.V2.Client.Configuration.Default.ApiClient.setBasePath("https://api." + environment);
}
else
{
PureCloudRegionHosts regionval = region.GetValueOrDefault();
PureCloudPlatform.Client.V2.Client.Configuration.Default.ApiClient.setBasePath(regionval);
}
PureCloudPlatform.Client.V2.Client.Configuration.Default.ApiClient.PostToken(clientId, clientSecret);
}
static void Main(string[] args)
{
// >> START sms-notification-step-1
// OAuth Credentials
string clientId = Environment.GetEnvironmentVariable("GENESYS_CLOUD_CLIENT_ID");
string clientSecret = Environment.GetEnvironmentVariable("GENESYS_CLOUD_CLIENT_SECRET");
// orgRegion value example: us_east_1
string orgRegion = Environment.GetEnvironmentVariable("GENESYS_CLOUD_REGION");
// Set Region
PureCloudRegionHosts region = Enum.Parse <PureCloudRegionHosts>(orgRegion);
Configuration.Default.ApiClient.setBasePath(region);
// >> END sms-notification-step-1
// >> START sms-notification-step-2
// Configure SDK Settings
var accessTokenInfo = Configuration.Default.ApiClient.PostToken(clientId, clientSecret);
string accessToken = accessTokenInfo.AccessToken;
PureCloudPlatform.Client.V2.Client.Configuration.Default.AccessToken = accessToken;
// >> END sms-notification-step-2
// >> START sms-notification-step-3
// Instantiate APIs
ConversationsApi conversationsApi = new ConversationsApi();
// Build request body
SendAgentlessOutboundMessageRequest request = new SendAgentlessOutboundMessageRequest();
request.FromAddress = "+13178723000";
request.ToAddress = "+15557655942";
request.ToAddressMessengerType = SendAgentlessOutboundMessageRequest.ToAddressMessengerTypeEnum.Sms;
request.TextBody = "Hello, this is a test notification";
// Call to PostConversationsMessagesAgentless function of Conversations API
SendAgentlessOutboundMessageResponse response = conversationsApi.PostConversationsMessagesAgentless(request);
// Final Output
Console.WriteLine(response.ToString());
// >> END sms-notification-step-3
}
public void Authenticate()
{
PureCloudRegionHosts?region = getRegion(environment);
if (region == null) //Returned in the case of default value
{
PureCloudPlatform.Client.V2.Client.Configuration.Default.ApiClient.setBasePath("https://api." + environment);
}
else
{
PureCloudRegionHosts regionval = region.GetValueOrDefault();
PureCloudPlatform.Client.V2.Client.Configuration.Default.ApiClient.setBasePath(regionval);
}
var accessTokenInfo = PureCloudPlatform.Client.V2.Client.Configuration.Default.ApiClient.PostToken(clientId, clientSecret);
PureCloudPlatform.Client.V2.Client.Configuration.Default.AccessToken = accessTokenInfo.AccessToken;
Assert.IsNotEmpty(PureCloudPlatform.Client.V2.Client.Configuration.Default.AccessToken);
}
/// <summary>
/// Creates a restclient with a PureCloudRegionHost string input
/// <returns>Returns a rest client</returns>
public RestClient setBasePath(PureCloudRegionHosts region)
{
return(setBasePath(region.GetDescription()));
}
static void Main(string[] args)
{
var accessTokenInfo = Configuration.Default.ApiClient.PostToken(
"clientId",
"clientSecret");
Configuration.Default.AccessToken = accessTokenInfo.AccessToken;
PureCloudRegionHosts region = PureCloudRegionHosts.us_east_1;
Configuration.Default.ApiClient.setBasePath(region);
var usersApi = new UsersApi();
var userId = "<REPLACE_WITH_TEST_USER_ID>";
var handler = new NotificationHandler();
var topic = $"v2.users.{userId}.conversations";
handler.AddSubscription(topic, typeof(ConversationEventTopicConversation));
Console.WriteLine($"Subscribed to {topic} topic");
handler.NotificationReceived += (data) =>
{
if (data.GetType() == typeof(NotificationData <ConversationEventTopicConversation>))
{
var conversation = (NotificationData <ConversationEventTopicConversation>)data;
var conversationId = conversation.EventBody.Id;
var eventRawJson = JsonConvert.SerializeObject(data, Formatting.Indented);
var eventJsonAsDict = JsonConvert.DeserializeObject <Dictionary <string, dynamic> >(eventRawJson);
Console.WriteLine("\n-----------------------------------------------");
Console.WriteLine($"Notification for Conversation ID: {conversation.EventBody.Id}");
var eventBodyJsonAsDict = eventJsonAsDict["EventBody"];
var participants = conversation.EventBody.Participants.ToArray();
for (var i = 0; i < participants.Length; i++)
{
var participant = participants[i];
var participantJsonAsDict = eventBodyJsonAsDict["participants"][i];
if (participant.Purpose == "agent")
{
Console.WriteLine($"Participant ID: {participant.UserId}");
Console.WriteLine($"Calls:");
var participantCalls = participant.Calls.ToArray();
for (var j = 0; j < participantCalls.Length; j++)
{
var call = participantCalls[j];
var participantCallJson = participantJsonAsDict["calls"][j];
var stateJson = participantCallJson["state"];
Console.WriteLine($" -Call Id: {call.Id}, State (as Deserialized): {(int)call.State}, State (in JSON): {stateJson}");
}
var participantRawJson = JsonConvert.SerializeObject(participantJsonAsDict, Formatting.Indented);
Console.WriteLine($"Participant RawJSON (from Event):\n{participantRawJson}");
}
}
Console.WriteLine("-----------------------------------------------");
}
};
Console.WriteLine("Websocket connected, awaiting messages...");
Console.WriteLine("Press any key to stop and remove all subscriptions");
Console.ReadKey(true);
handler.RemoveAllSubscriptions();
Console.WriteLine("All subscriptions removed, exiting...");
}
public void CreateChat(string displayName, string firstName, string lastName, string phoneNumber, string email, string queue)
{
this.queueName = queue;
PureCloudRegionHosts region = PureCloudRegionHosts.eu_west_1;
Configuration.Default.ApiClient.setBasePath(region);
CreateWebChatConversationRequest request = new CreateWebChatConversationRequest()
{
OrganizationId = this.organizationId,
DeploymentId = this.deploymentId,
RoutingTarget = new WebChatRoutingTarget()
{
TargetType = WebChatRoutingTarget.TargetTypeEnum.Queue,
TargetAddress = this.queueName
},
MemberInfo = new GuestMemberInfo()
{
DisplayName = displayName,
CustomFields = new Dictionary <string, string>()
}
};
request.MemberInfo.CustomFields.Add("firstName", firstName);
request.MemberInfo.CustomFields.Add("lastName", lastName);
request.MemberInfo.CustomFields.Add("phoneNumber", phoneNumber);
request.MemberInfo.CustomFields.Add("email", email);
request.MemberInfo.CustomFields.Add("bookingLocator", "B2W12Z");
request.MemberInfo.CustomFields.Add("oldName", "havi");
request.MemberInfo.CustomFields.Add("newName", "Javier");
try
{
// Create an ACD chat conversation from an external customer.
CreateWebChatConversationResponse result = apiInstance.PostWebchatGuestConversations(request);
this.conversationId = result.Id;
this.memberId = result.Member.Id;
Configuration.Default.ApiKey.Add("Authorization", "Bearer " + result.Jwt);
WebSocket ws = new WebSocket(result.EventStreamUri);
ws.SslConfiguration.EnabledSslProtocols = System.Security.Authentication.SslProtocols.Tls12;
ws.OnOpen += (sender, e) => {
Console.WriteLine("Connection Opened");
};
ws.OnMessage += (sender, e) =>
{
Dictionary <string, object> notification = JsonConvert.DeserializeObject <Dictionary <string, object> >(e.Data);
object metadata;
if (notification.TryGetValue("metadata", out metadata))
{
Dictionary <string, object> mdObject = ((JObject)metadata).ToObject <Dictionary <string, object> >();
object type;
if (mdObject.TryGetValue("type", out type))
{
switch (type.ToString())
{
case "message":
ProcessMessage(notification);
break;
case "member-join":
break;
default:
break;
}
}
}
};
ws.OnError += (sender, e) => {
Console.WriteLine("Error: " + e.Message);
};
ws.OnClose += (sender, e) => {
Console.WriteLine("Closed ");
};
ws.Connect();
}
catch (Exception e)
{
Console.WriteLine("Exception when calling WebChatApi.PostWebchatGuestConversations: " + e.Message);
}
}
