/// <summary>
/// 联系客服(菜单)
/// </summary>
/// <param name="recMsg"></param>
/// <returns></returns>
public async Task <string> ContactKf(PubReceiveMsg recMsg)
{
try
{
var timeStamp = ComHelper.ConvertDateTimeInt(DateTime.Now);
if (!IsWorkTime())
{
var msg = "您好！现在非客服上班时间，请您在每天9-22点联系我们的客服美眉！";
return(await wxAutoComResponse.SendWxText(recMsg.FromUserName, recMsg.ToUserName, timeStamp, msg));
}
else
{
PubKfApi.SendTextMsg(recMsg.FromUserName, "正在为你转接在线客服，请稍后.....");
var msg = PubMsgApi.BuildKfTransferMsg(recMsg.FromUserName, recMsg.ToUserName, timeStamp);
logHelper.Debug("ContactKf:msg:" + msg.JsonSerialize());
// 发送客服消息提醒
return(await wxAutoComResponse.AutoMsgResponse(msg));
}
}
catch (Exception ex)
{
logHelper.Error("ContactKf:联系客服失败:" + ex.Message + " " + ex.StackTrace);
}
return(wxAutoComResponse.ResponseOK());;
}
/// <summary>
/// 联系客服
/// </summary>
/// <param name="recMsg"></param>
/// <returns></returns>
public Result <string> ChatWithKf(PubReceiveMsgCData recMsg)
{
try
{
if (IsWorkTime() && IsIn5Min(recMsg.FromUserName) && IsKfMsg(recMsg))
{
PubKfApi.SendTextMsg(recMsg.FromUserName, "正在为你转接在线客服，请稍后.....");
var msg = PubMsgApi.BuildKfTransferMsg(recMsg.FromUserName, recMsg.ToUserName, recMsg.CreateTime);
return(new Result <string> {
IsSucc = true, Data = msg
});
}
}
catch (Exception ex)
{
logHelper.Error("ChatWithKf:联系客服失败：" + ex.Message + " " + ex.StackTrace);
}
return(new Result <string> {
Message = "联系客服失败！"
});
}