public async Task <ApiResponse> Post([FromBody] PostTicketDTO arg)
{
try
{
var ticketId = await ticketService.CreateAsync(arg);
return(new ApiResponse(InfoMessages.TicketCreated, ticketId, HttpStatusCode.OK.ToInt()));
}
catch (ValidationException ex)
{
throw new ApiException(ex.Errors, ex.StatusCode);
}
catch (CustomException ex)
{
throw new ApiException(ex, ex.StatusCode);
}
catch (Exception ex)
{
throw new ApiException(ex);
}
}
public async Task <GetTicketDTO> CreateAsync(PostTicketDTO entity)
{
var ticket = mapper.Map <Ticket>(entity);
#region SetOtherProps
ticket.Identifier = "#" + Guid.NewGuid().ToString().Substring(0, 8);
ticket.CustomerOrganizationId = appUser.CustomerOrganizationId;
ticket.OpenedById = appUser.Id.ToString();
//the ticket first status is open, so we selected the TicketStatus that its title is "open"
ticket.TicketStatusId = (await db.TicketStatus.FirstOrDefaultAsync(f => f.Title == "باز")).Id;
//If no priority has set by the user the priority with title "medium" is selected automatically
ticket.PriorityId ??= (await db.Priorities.FirstOrDefaultAsync(f => f.Title == "متوسط")).Id;
#endregion
#region SettingTicketPipelineRules
var thisTicketIssuePipeline = await db.TicketManagingPipelines.
Where(w =>
(w.CustomerOrganizationId == ticket.CustomerOrganizationId ||
w.CustomerOrganizationId == 0) && //for example intraorganizational tickets has no CustomerOrganizationId because they are not related to a customer
w.TicketIssueId == ticket.TicketIssueId)
.ToListAsync();
if (thisTicketIssuePipeline != null && thisTicketIssuePipeline.Count() != 0)
{
var stepCount = thisTicketIssuePipeline.Count();
var pipeline = thisTicketIssuePipeline.FirstOrDefault(f => f.Step == 1);//when a ticket is created it is in the step 1
ticket.CurrentStep = 1;
ticket.MaximumSteps = stepCount;
if (pipeline != null)
{
//if for this step the pipeline declared a groupid it will assign to the nominee group of ticket
//and we skip through
if (pipeline.NomineeGroupId != 0)
{
ticket.NomineeGroupId = pipeline.NomineeGroupId;
}
//if in pipeline it has mentioned that for this step it should set to the corrosponding groupId
//based on IssueId this section will do that
else if (pipeline.SetToNomineeGroupBasedOnIssueUrl)
{
//if the ticket has not issue id assigning a nominee will never perform.
if (ticket.IssueUrlId != null)
{
//if the issueUrl is not a real one then assigning a nominee will never perform.
var issueUrl = await db.IssueUrls.FirstOrDefaultAsync(f => f.Id == ticket.IssueUrlId);
if (issueUrl != null)
{
ticket.NomineeGroupId = issueUrl.GroupId;
}
}
}
//if in pipeline it has mentioned that for this step it should set to the corrosponding userId
//based on IssueId this section will do that
else if (pipeline.SetToNomineePersonBasedOnIssueUrl)
{
//if the ticket has not issue id assigning a nominee will never perform.
if (ticket.IssueUrlId != null)
{
//if the issueUrl is not a real one then assigning a nominee will never perform.
var issueUrl = await db.IssueUrls.FirstOrDefaultAsync(f => f.Id == ticket.IssueUrlId);
//it will set the ticket to first user corrosponding to issueurl
if (issueUrl != null)
{
ticket.AssigneeId = issueUrl.Users.FirstOrDefault().UserId;
}
}
}
}
}
#endregion
await using var transaction = await db.Database.BeginTransactionAsync();
try
{
var addedTicket = db.Tickets.Add(ticket);
var ticketId = addedTicket.Entity.Id;
db.TicketTicketLabels.AddRange(
entity.Labels.Select(s => new TicketTicketLabel {
TicketId = ticketId, TicketLabelId = s
}).ToList()
);
//a user just can send public messages
// but other roles can make their massage public or private
//(private means it is just visible to employees and not customers)
var isMessagePublic = appUser.Roles.Any(a => a == Roles.User) ?
true :
entity.IsMessagePublic;
db.Conversations.Add(
new Conversation
{
Message = entity.Message,
IsPublic = isMessagePublic,
TicketId = ticketId
});
//todo: handle attachment
await transaction.CommitAsync();
await db.SaveChangesAsync();
var dto = mapper.Map <GetTicketDTO>(addedTicket.Entity);
return(dto);
}
catch (Exception ex)
{
throw;
}
}
