/// <summary>
/// Gets the Chat Update data.
/// </summary>
/// <param name="emailData"></param>
/// <param name="callType"></param>
/// <param name="duration"></param>
/// <param name="emailContent"></param>
/// <returns></returns>
public OpportunityData GetOpportunityEmailUpdateData(IXNCustomData emailData, SFDCCallType callType, string eventName)
{
OpportunityData opportunity = new OpportunityData();
try
{
this._logger.Info("GetOpportunityOutboundEmailUpdateData : Reading Account Update Data.....");
if (emailData != null)
{
#region Collect Lead Data
opportunity.ObjectName = _opportunityEmailOptions.ObjectName;
if (callType == SFDCCallType.InboundEmail || callType == SFDCCallType.InboundEmailPulled)
{
if (_opportunityEmailOptions.InboundCanUpdateLog)
{
opportunity.UpdateActivityLog = true;
opportunity.UpdateActivityLogData = this._sfdcUtility.GetUpdateActivityLogData(this._opportunityEmailLogConfig, null, callType, emailData.Duration, emailData: emailData);
if (!string.IsNullOrWhiteSpace(_opportunityEmailOptions.EmailAppendActivityLogEventNames) && _opportunityEmailOptions.EmailAppendActivityLogEventNames.Contains(eventName))
{
opportunity.AppendActivityLogData = this._sfdcUtility.GetUpdateActivityLogData(this._opportunityEmailLogConfig, null, callType, emailData.Duration, emailData: emailData, isAppendLogData: true);
}
}
}
else if (callType == SFDCCallType.OutboundEmailFailure || callType == SFDCCallType.OutboundEmailSuccess || callType == SFDCCallType.OutboundEmailPulled)
{
if (_opportunityEmailOptions.OutboundCanUpdateLog)
{
opportunity.UpdateActivityLog = true;
opportunity.UpdateActivityLogData = this._sfdcUtility.GetUpdateActivityLogData(this._opportunityEmailLogConfig, null, callType, emailData.Duration, emailData: emailData);
if (!string.IsNullOrWhiteSpace(_opportunityEmailOptions.EmailAppendActivityLogEventNames) && _opportunityEmailOptions.EmailAppendActivityLogEventNames.Contains(eventName))
{
opportunity.AppendActivityLogData = this._sfdcUtility.GetUpdateActivityLogData(this._opportunityEmailLogConfig, null, callType, emailData.Duration, emailData: emailData, isAppendLogData: true);
}
}
}
//update account record fields
opportunity.UpdateRecordFields = _opportunityEmailOptions.CanUpdateRecordData;
opportunity.NoRecordFound = SFDCObjectHelper.GetNoRecordFoundAction(callType, _opportunityEmailOptions);
if (opportunity.NoRecordFound.Equals("createnew") && this._opportunityEmailRecordConfig != null)
{
if (_opportunityEmailOptions.CanUpdateRecordData)
{
opportunity.UpdateRecordFieldsData = this._sfdcUtility.GetUpdateActivityLogData(this._opportunityEmailRecordConfig, null, callType, emailData.Duration, emailData: emailData);
}
}
#endregion Collect Lead Data
return(opportunity);
}
}
catch (Exception generalException)
{
this._logger.Error("GetOpportunityOutboundEmailUpdateData : Error occurred while reading Account Data : " + generalException.ToString());
return(opportunity);
}
return(null);
}
public IOpportunity GetOpportunityVoiceUpdateData(IMessage message, SFDCCallType callType, string duration)
{
try
{
this.logger.Info("GetOpportunityVoiceUpdateData : Reading Opportunity Update Data.....");
this.logger.Info("GetOpportunityVoiceUpdateData : Event Name : " + message.Name);
dynamic popupEvent = Convert.ChangeType(message, message.GetType());
if (popupEvent != null)
{
IOpportunity opportunity = new OpportunityData();
#region Collect opportunity Data
opportunity.ObjectName = opportunityVoiceOptions.ObjectName;
if (callType == SFDCCallType.Inbound)
{
if (opportunityVoiceOptions.InboundCanUpdateLog)
{
opportunity.UpdateActivityLog = true;
opportunity.UpdateActivityLogData = this.sfdcObject.GetVoiceUpdateActivityLog(this.OpportunityLogConfig, popupEvent, callType, duration);
}
}
else if (callType == SFDCCallType.OutboundSuccess || callType == SFDCCallType.OutboundFailure)
{
if (opportunityVoiceOptions.OutboundCanUpdateLog)
{
opportunity.UpdateActivityLog = true;
opportunity.UpdateActivityLogData = this.sfdcObject.GetVoiceUpdateActivityLog(this.OpportunityLogConfig, popupEvent, callType, duration);
}
}
else if (callType == SFDCCallType.ConsultSuccess || callType == SFDCCallType.ConsultReceived || callType == SFDCCallType.ConsultFailure)
{
if (opportunityVoiceOptions.ConsultCanUpdateLog)
{
opportunity.UpdateActivityLog = true;
opportunity.UpdateActivityLogData = this.sfdcObject.GetVoiceUpdateActivityLog(this.OpportunityLogConfig, popupEvent, callType, duration);
}
}
if (opportunityVoiceOptions.CanUpdateRecordData)
{
opportunity.UpdateRecordFields = true;
opportunity.UpdateRecordFieldsData = this.sfdcObject.GetVoiceUpdateRecordData(this.OpportunityRecordConfig, popupEvent, callType, duration);
}
#endregion Collect opportunity Data
return(opportunity);
}
}
catch (Exception generalException)
{
this.logger.Error("GetOpportunityVoiceUpdateData : Error occurred while reading opportunity Data : " + generalException.ToString());
}
return(null);
}
public IOpportunity GetOpportunityChatPopupData(IMessage message, SFDCCallType callType)
{
try
{
this.logger.Info("GetOpportunityChatPopupData : Reading Opportunity Popup Data.....");
this.logger.Info("GetOpportunityChatPopupData : Event Name : " + message.Name);
this.logger.Info("GetOpportunityChatPopupData : CallType Name : " + callType.ToString());
dynamic popupEvent = Convert.ChangeType(message, message.GetType());
if (popupEvent != null)
{
IOpportunity Opportunity = new OpportunityData();
#region Collect Lead Data
Opportunity.SearchData = GetOpportunityChatSearchValue(popupEvent.Interaction.InteractionUserData, message, callType);
Opportunity.ObjectName = opportunityChatOptions.ObjectName;
Opportunity.NoRecordFound = GetNoRecordFoundAction(callType, opportunityChatOptions);
Opportunity.MultipleMatchRecord = GetMultiMatchRecordAction(callType, opportunityChatOptions);
Opportunity.NewRecordFieldIds = opportunityChatOptions.NewrecordFieldIds;
Opportunity.SearchCondition = opportunityChatOptions.SearchCondition;
Opportunity.CreateLogForNewRecord = opportunityChatOptions.CanCreateLogForNewRecordCreate;
Opportunity.MaxRecordOpenCount = opportunityChatOptions.MaxNosRecordOpen;
Opportunity.SearchpageMode = opportunityChatOptions.SearchPageMode;
Opportunity.PhoneNumberSearchFormat = opportunityChatOptions.PhoneNumberSearchFormat;
if (Opportunity.NoRecordFound.Equals("createnew"))
{
Opportunity.CreateRecordFieldData = this.sfdcObject.GetChatRecordData(this.OpportunityRecordConfig, message, callType);
}
if (callType == SFDCCallType.InboundChat)
{
if (opportunityChatOptions.InboundCanCreateLog)
{
Opportunity.CreateActvityLog = true;
Opportunity.ActivityLogData = this.sfdcObject.GetChatActivityLog(this.OpportunityChatLogConfig, popupEvent, callType);
}
}
else if (callType == SFDCCallType.ConsultChatSuccess || callType == SFDCCallType.ConsultChatFailure || callType == SFDCCallType.ConsultChatReceived)
{
if (opportunityChatOptions.ConsultCanCreateLog)
{
Opportunity.CreateActvityLog = true;
Opportunity.ActivityLogData = this.sfdcObject.GetChatActivityLog(this.OpportunityChatLogConfig, popupEvent, callType);
}
}
return(Opportunity);
#endregion Collect Lead Data
}
}
catch (Exception generalException)
{
this.logger.Error("GetOpportunityChatPopupData : Error occurred while reading Opportunity Data : " + generalException.ToString());
}
return(null);
}
public async Task <OpportunityData> GetOpportunityDetail(Guid opportunityId)
{
OpportunityData opportunityData = null;
SqlConnection sqlConnection = null;
try
{
sqlConnection = new SqlConnection(connectionString);
SqlCommand cmd = new SqlCommand("GetOpportunityDetail", sqlConnection)
{
CommandType = CommandType.StoredProcedure
};
cmd.Parameters.Add(new SqlParameter("@opportunitySourceId", opportunityId));
sqlConnection.Open();
using (var reader = await cmd.ExecuteReaderAsync(CommandBehavior.CloseConnection))
{
if (reader.HasRows && await reader.ReadAsync())
{
opportunityData = new OpportunityData()
{
Active = (bool)reader["Active"],
OpportunitySourceCode = (string)reader["OpportunitySourceCode"],
OpportunitySourceDescription = (string)reader["OpportunitySourceDescription"],
OpportunitySourceId = (Guid)reader["OpportunitySourceId"],
OpportunitySourceName = (string)reader["OpportunitySourceName"],
OrganizationId = (Guid)reader["OrganizationId"],
UserId = (Guid)reader["UserId"],
Void = (bool)reader["Void"]
};
}
}
}
catch (SqlException sqlEx) { throw sqlEx; }
catch (Exception ex) { throw; }
finally
{
if (sqlConnection != null)
{
sqlConnection.Dispose();
}
}
return(opportunityData);
}
internal static void Load(MatchingDbContext context)
{
context.AddRange(EmailTemplateData.Create().ToList());
context.AddRange(EmployerData.Create().ToList());
context.AddRange(RouteAndPathData.Create().ToList());
context.AddRange(ProviderVenueData.Create());
context.AddRange(OpportunityData.Create());
context.AddRange(ServiceStatusHistoryData.Create().ToList());
context.AddRange(LearningAimReferenceData.Create().ToList());
context.AddRange(OpportunityData.CreateReferralSingle());
context.AddRange(OpportunityData.CreateProvisionGapSingle());
context.AddRange(OpportunityData.CreateReferralMultiple());
context.AddRange(OpportunityData.CreateReferralMultipleAndProvisionGap());
context.AddRange(OpportunityData.CreateReferralSingleAndProvisionGap());
context.AddRange(OpportunityData.CreateProvidersMultiple());
context.AddRange(OpportunityData.CreateNReferrals(1000));
context.SaveChanges();
}
public OpportunityData GetOpportunityVoicePopupData(IMessage message, SFDCCallType callType)
{
try
{
this._logger.Info("GetOpportunityVoicePopupData : Reading Opportunity Popup Data.....");
this._logger.Info("GetOpportunityVoicePopupData : Event Name : " + message.Name);
this._logger.Info("GetOpportunityVoicePopupData : CallType Name : " + callType.ToString());
dynamic _popupEvent = Convert.ChangeType(message, message.GetType());
if (_popupEvent != null)
{
OpportunityData _opportunity = new OpportunityData();
_opportunity.SearchData = this._sfdcUtilityHelper.GetVoiceSearchValue(_opportunityVoiceOptions, message, callType);
_opportunity.ObjectName = _opportunityVoiceOptions.ObjectName;
_opportunity.NoRecordFound = SFDCObjectHelper.GetNoRecordFoundAction(callType, _opportunityVoiceOptions);
_opportunity.MultipleMatchRecord = SFDCObjectHelper.GetMultiMatchRecordAction(callType, _opportunityVoiceOptions);
_opportunity.NewRecordFieldIds = _opportunityVoiceOptions.NewrecordFieldIds;
_opportunity.SearchCondition = _opportunityVoiceOptions.SearchCondition;
_opportunity.CreateLogForNewRecord = _opportunityVoiceOptions.CanCreateLogForNewRecordCreate;
_opportunity.MaxRecordOpenCount = _opportunityVoiceOptions.MaxNosRecordOpen;
_opportunity.SearchpageMode = _opportunityVoiceOptions.SearchPageMode;
_opportunity.PhoneNumberSearchFormat = _opportunityVoiceOptions.PhoneNumberSearchFormat;
_opportunity.CanCreateNoRecordActivityLog = SFDCObjectHelper.GetCanCreateProfileActivity(callType, _opportunityVoiceOptions, true);
_opportunity.CanPopupNoRecordActivityLog = SFDCObjectHelper.GetCanPopupProfileActivity(callType, _opportunityVoiceOptions, true);
_opportunity.CanCreateMultiMatchActivityLog = SFDCObjectHelper.GetCanCreateProfileActivity(callType, _opportunityVoiceOptions);
_opportunity.CanPopupMultiMatchActivityLog = SFDCObjectHelper.GetCanPopupProfileActivity(callType, _opportunityVoiceOptions);
_opportunity.CanCreateProfileActivityforInbNoRecord = _opportunityVoiceOptions.CanCreateProfileActivityforInbNoRecord;
_opportunity.CanCreateProfileActivityforOutNoRecord = _opportunityVoiceOptions.CanCreateProfileActivityforOutNoRecord;
_opportunity.CanCreateProfileActivityforConNoRecord = _opportunityVoiceOptions.CanCreateProfileActivityforConNoRecord;
if (_opportunity.NoRecordFound.Equals("createnew") && this._opportunityVoiceRecordConfig != null)
{
_opportunity.CreateRecordFieldData = this._sfdcUtility.GetCreateActivityLogData(this._opportunityVoiceRecordConfig, message, callType);
}
if (callType == SFDCCallType.InboundVoice)
{
if (_opportunityVoiceOptions.InboundCanCreateLog)
{
_opportunity.CreateActvityLog = true;
_opportunity.ActivityLogData = this._sfdcUtility.GetCreateActivityLogData(this._opportunityLogConfig, _popupEvent, callType);
}
}
else if (callType == SFDCCallType.OutboundVoiceSuccess)
{
if (_opportunityVoiceOptions.OutboundCanCreateLog)
{
_opportunity.CreateActvityLog = true;
_opportunity.ActivityLogData = this._sfdcUtility.GetCreateActivityLogData(this._opportunityLogConfig, _popupEvent, callType);
}
}
else if (callType == SFDCCallType.OutboundVoiceFailure)
{
if (_opportunityVoiceOptions.OutboundFailureCanCreateLog)
{
_opportunity.CreateActvityLog = true;
_opportunity.ActivityLogData = this._sfdcUtility.GetCreateActivityLogData(this._opportunityLogConfig, _popupEvent, callType);
}
}
else if (callType == SFDCCallType.ConsultVoiceReceived)
{
if (_opportunityVoiceOptions.ConsultCanCreateLog)
{
_opportunity.CreateActvityLog = true;
_opportunity.ActivityLogData = this._sfdcUtility.GetCreateActivityLogData(this._opportunityLogConfig, _popupEvent, callType);
}
}
return(_opportunity);
}
}
catch (Exception generalException)
{
this._logger.Error("GetOpportunityVoicePopupData : Error occurred while reading Opportunity Data : " + generalException.ToString());
}
return(null);
}
public OpportunityData GetOpportunityChatUpdateData(IXNCustomData chatData, string eventName)
{
try
{
IMessage message = chatData.InteractionEvent;
SFDCCallType callType = chatData.InteractionType;
string duration = chatData.Duration;
this._logger.Info("GetOpportunityChatUpdateData : Reading Opportunity Update Data.....");
this._logger.Info("GetOpportunityChatUpdateData : Event Name : " + message.Name);
dynamic popupEvent = Convert.ChangeType(message, message.GetType());
if (popupEvent != null)
{
OpportunityData opportunity = new OpportunityData();
#region Collect opportunity Data
opportunity.ObjectName = _opportunityChatOptions.ObjectName;
if (callType == SFDCCallType.InboundChat)
{
if (_opportunityChatOptions.InboundCanUpdateLog)
{
opportunity.UpdateActivityLog = true;
opportunity.UpdateActivityLogData = this._sfdcUtility.GetUpdateActivityLogData(this._opportunityChatLogConfig, popupEvent, callType, duration, emailData: chatData);
if (!string.IsNullOrWhiteSpace(_opportunityChatOptions.ChatAppendActivityLogEventNames) && _opportunityChatOptions.ChatAppendActivityLogEventNames.Contains(eventName))
{
opportunity.AppendActivityLogData = this._sfdcUtility.GetUpdateActivityLogData(this._opportunityChatLogConfig, null, callType, duration, emailData: chatData, isAppendLogData: true);
}
}
}
else
if (callType == SFDCCallType.ConsultChatReceived)
{
if (_opportunityChatOptions.ConsultCanUpdateLog)
{
opportunity.UpdateActivityLog = true;
opportunity.UpdateActivityLogData = this._sfdcUtility.GetUpdateActivityLogData(this._opportunityChatLogConfig, popupEvent, callType, duration, emailData: chatData);
if (!string.IsNullOrWhiteSpace(_opportunityChatOptions.ChatAppendActivityLogEventNames) && _opportunityChatOptions.ChatAppendActivityLogEventNames.Contains(eventName))
{
opportunity.AppendActivityLogData = this._sfdcUtility.GetUpdateActivityLogData(this._opportunityChatLogConfig, null, callType, duration, emailData: chatData, isAppendLogData: true);
}
}
}
//update opportunity record fields
opportunity.UpdateRecordFields = _opportunityChatOptions.CanUpdateRecordData;
if (SFDCObjectHelper.GetNoRecordFoundAction(callType, _opportunityChatOptions).Equals("createnew") && this._opportunityChatRecordConfig != null)
{
if (_opportunityChatOptions.CanUpdateRecordData)
{
opportunity.UpdateRecordFieldsData = this._sfdcUtility.GetUpdateActivityLogData(this._opportunityChatRecordConfig, popupEvent, callType, duration, emailData: chatData);
}
}
#endregion Collect opportunity Data
return(opportunity);
}
}
catch (Exception generalException)
{
this._logger.Error("GetOpportunityChatUpdateData : Error occurred while reading Opportunity Data : " + generalException.ToString());
}
return(null);
}
public OpportunityData GetOpportunityVoiceUpdateData(IMessage message, string eventName, SFDCCallType callType, string duration, string notes)
{
try
{
this._logger.Info("GetOpportunityVoiceUpdateData : Reading Opportunity Update Data.....");
this._logger.Info("GetOpportunityVoiceUpdateData : Event Name : " + message.Name);
dynamic popupEvent = Convert.ChangeType(message, message.GetType());
if (popupEvent != null)
{
OpportunityData opportunity = new OpportunityData();
#region Collect opportunity Data
opportunity.ObjectName = _opportunityVoiceOptions.ObjectName;
if (callType == SFDCCallType.InboundVoice)
{
if (_opportunityVoiceOptions.InboundCanUpdateLog)
{
opportunity.UpdateActivityLog = true;
opportunity.UpdateActivityLogData = this._sfdcUtility.GetUpdateActivityLogData(this._opportunityLogConfig, popupEvent, callType, duration, voiceComments: notes);
if (!string.IsNullOrWhiteSpace(_opportunityVoiceOptions.VoiceAppendActivityLogEventNames) && _opportunityVoiceOptions.VoiceAppendActivityLogEventNames.Contains(eventName))
{
opportunity.AppendActivityLogData = this._sfdcUtility.GetUpdateActivityLogData(this._opportunityLogConfig, null, callType, duration, voiceComments: notes, isAppendLogData: true);
}
}
}
else if (callType == SFDCCallType.OutboundVoiceSuccess || callType == SFDCCallType.OutboundVoiceFailure)
{
if (_opportunityVoiceOptions.OutboundCanUpdateLog)
{
opportunity.UpdateActivityLog = true;
opportunity.UpdateActivityLogData = this._sfdcUtility.GetUpdateActivityLogData(this._opportunityLogConfig, popupEvent, callType, duration, voiceComments: notes);
if (!string.IsNullOrWhiteSpace(_opportunityVoiceOptions.VoiceAppendActivityLogEventNames) && _opportunityVoiceOptions.VoiceAppendActivityLogEventNames.Contains(eventName))
{
opportunity.AppendActivityLogData = this._sfdcUtility.GetUpdateActivityLogData(this._opportunityLogConfig, null, callType, duration, voiceComments: notes, isAppendLogData: true);
}
}
}
else if (callType == SFDCCallType.ConsultVoiceReceived)
{
if (_opportunityVoiceOptions.ConsultCanUpdateLog)
{
opportunity.UpdateActivityLog = true;
opportunity.UpdateActivityLogData = this._sfdcUtility.GetUpdateActivityLogData(this._opportunityLogConfig, popupEvent, callType, duration, voiceComments: notes);
if (!string.IsNullOrWhiteSpace(_opportunityVoiceOptions.VoiceAppendActivityLogEventNames) && _opportunityVoiceOptions.VoiceAppendActivityLogEventNames.Contains(eventName))
{
opportunity.AppendActivityLogData = this._sfdcUtility.GetUpdateActivityLogData(this._opportunityLogConfig, null, callType, duration, voiceComments: notes, isAppendLogData: true);
}
}
}
if (_opportunityVoiceOptions.CanUpdateRecordData)
{
opportunity.UpdateRecordFields = true;
opportunity.UpdateRecordFieldsData = this._sfdcUtility.GetUpdateActivityLogData(this._opportunityVoiceRecordConfig, popupEvent, callType, duration);
}
#endregion Collect opportunity Data
return(opportunity);
}
}
catch (Exception generalException)
{
this._logger.Error("GetOpportunityVoiceUpdateData : Error occurred while reading opportunity Data : " + generalException.ToString());
}
return(null);
}
/// <summary>
/// Get Account Popup Data for Email
/// </summary>
/// <param name="emailData"></param>
/// <param name="callType"></param>
/// <returns></returns>
public OpportunityData GetOpportunityEmailPopupData(IXNCustomData emailData, SFDCCallType callType)
{
try
{
this._logger.Info("GetLeadEmailPopupData : Reading Account Popup Data.....");
this._logger.Info("GetLeadEmailPopupData : CallType Name : " + callType.ToString());
if (emailData != null)
{
OpportunityData _opportunity = new OpportunityData();
#region Collect opportunity Data
_opportunity.SearchData = this._sfdcUtilityHelper.GetEmailSearchValue(_opportunityEmailOptions, emailData, callType);
_opportunity.ObjectName = _opportunityEmailOptions.ObjectName;
_opportunity.NoRecordFound = SFDCObjectHelper.GetNoRecordFoundAction(callType, _opportunityEmailOptions);
_opportunity.MultipleMatchRecord = SFDCObjectHelper.GetMultiMatchRecordAction(callType, _opportunityEmailOptions);
_opportunity.NewRecordFieldIds = _opportunityEmailOptions.NewrecordFieldIds;
_opportunity.SearchCondition = _opportunityEmailOptions.SearchCondition;
_opportunity.CreateLogForNewRecord = _opportunityEmailOptions.CanCreateLogForNewRecordCreate;
_opportunity.MaxRecordOpenCount = _opportunityEmailOptions.MaxNosRecordOpen;
_opportunity.SearchpageMode = _opportunityEmailOptions.SearchPageMode;
_opportunity.PhoneNumberSearchFormat = _opportunityEmailOptions.PhoneNumberSearchFormat;
_opportunity.CanCreateNoRecordActivityLog = SFDCObjectHelper.GetCanCreateProfileActivity(callType, _opportunityEmailOptions, true);
_opportunity.CanPopupNoRecordActivityLog = SFDCObjectHelper.GetCanPopupProfileActivity(callType, _opportunityEmailOptions, true);
_opportunity.CanCreateMultiMatchActivityLog = SFDCObjectHelper.GetCanCreateProfileActivity(callType, _opportunityEmailOptions);
_opportunity.CanPopupMultiMatchActivityLog = SFDCObjectHelper.GetCanPopupProfileActivity(callType, _opportunityEmailOptions);
_opportunity.CanCreateProfileActivityforInbNoRecord = _opportunityEmailOptions.CanCreateProfileActivityforInbNoRecord;
_opportunity.CanCreateProfileActivityforOutNoRecord = _opportunityEmailOptions.CanCreateProfileActivityforOutNoRecord;
// _opportunity.CanCreateProfileActivityforConNoRecord = _opportunityEmailOptions.CanCreateProfileActivityforConNoRecord;
if (_opportunity.NoRecordFound.Equals("createnew") && this._opportunityEmailRecordConfig != null)
{
_opportunity.CreateRecordFieldData = this._sfdcUtility.GetCreateActivityLogData(this._opportunityEmailRecordConfig, null, callType, emailData);
}
if (callType == SFDCCallType.InboundEmail || callType == SFDCCallType.InboundEmailPulled)
{
if (_opportunityEmailOptions.InboundCanCreateLog)
{
_opportunity.CreateActvityLog = true;
_opportunity.ActivityLogData = this._sfdcUtility.GetCreateActivityLogData(this._opportunityLogConfig, null, callType, emailData);
}
}
else if (callType == SFDCCallType.OutboundEmailFailure || callType == SFDCCallType.OutboundEmailSuccess || callType == SFDCCallType.OutboundEmailPulled)
{
if (_opportunityEmailOptions.OutboundCanCreateLog)
{
_opportunity.CreateActvityLog = true;
_opportunity.ActivityLogData = this._sfdcUtility.GetCreateActivityLogData(this._opportunityLogConfig, null, callType, emailData);
}
}
#endregion Collect opportunity Data
return(_opportunity);
}
}
catch (Exception generalException)
{
this._logger.Error("GetLeadEmailPopupData : Error occurred while reading Account Data : " + generalException.ToString());
}
return(null);
}
public IOpportunity GetOpportunityChatUpdateData(IMessage message, SFDCCallType callType, string duration, string chatContent)
{
try
{
this.logger.Info("GetOpportunityChatUpdateData : Reading Opportunity Update Data.....");
this.logger.Info("GetOpportunityChatUpdateData : Event Name : " + message.Name);
dynamic popupEvent = Convert.ChangeType(message, message.GetType());
if (popupEvent != null)
{
IOpportunity opportunity = new OpportunityData();
#region Collect Lead Data
opportunity.ObjectName = opportunityChatOptions.ObjectName;
if (callType == SFDCCallType.InboundChat)
{
if (opportunityChatOptions.InboundCanUpdateLog)
{
opportunity.UpdateActivityLog = true;
opportunity.UpdateActivityLogData = this.sfdcObject.GetChatUpdateActivityLog(this.OpportunityChatLogConfig, popupEvent, callType, duration, chatContent);
}
}
else
if (callType == SFDCCallType.ConsultChatReceived)
{
if (opportunityChatOptions.ConsultCanUpdateLog)
{
opportunity.UpdateActivityLog = true;
opportunity.UpdateActivityLogData = this.sfdcObject.GetChatUpdateActivityLog(this.OpportunityChatLogConfig, popupEvent, callType, duration, chatContent);
}
}
else if (callType == SFDCCallType.ConsultChatSuccess || callType == SFDCCallType.ConsultChatFailure)
{
if (opportunityChatOptions.ConsultCanUpdateLog)
{
opportunity.UpdateActivityLog = true;
opportunity.UpdateActivityLogData = this.sfdcObject.GetChatUpdateActivityLog(this.OpportunityChatLogConfig, popupEvent, callType, duration, chatContent);
}
}
//update opportunity record fields
opportunity.UpdateRecordFields = opportunityChatOptions.CanUpdateRecordData;
if (GetNoRecordFoundAction(callType, opportunityChatOptions).Equals("createnew") && this.OpportunityRecordConfig != null)
{
if (opportunityChatOptions.CanUpdateRecordData)
{
opportunity.UpdateRecordFieldsData = this.sfdcObject.GetChatUpdateActivityLog(this.OpportunityRecordConfig, popupEvent, callType, duration, chatContent);
}
}
#endregion Collect Lead Data
return(opportunity);
}
}
catch (Exception generalException)
{
this.logger.Error("GetOpportunityChatUpdateData : Error occurred while reading Opportunity Data : " + generalException.ToString());
}
return(null);
}
