private void ExecuteRemoveLogout(object obj)
{
if (LogoutReasonCodes.Count > 0)
{
LogoutReasonCodes.RemoveAt(LogoutReasonCodes.Count - 1);
}
SetReasonCodeLabel();
}
private void ExecuteLogout(object obj)
{
int count = LogoutReasonCodes.Count();
LogoutReasonCodes.Add(new ScreenPopUpEntity()
{
Name = string.Format("Logout{0}", (count + 1).ToString("00")), Description = LogoutReason, Pop_Label = "Logout " + (count + 1), Type = (int)ScreenOptions.LogoutReasonCodes
});
SetReasonCodeLabel();
LogoutReason = "";
}
private void ExecuteSaveScreentSettings(object obj)
{
ProgressInfo = "Saving " + SelectedProfile.Name + "...";
ShowAll = Visibility.Collapsed;
ShowConfigAll = Visibility.Collapsed;
ShowProgress = Visibility.Visible;
System.Threading.Tasks.Task.Factory.StartNew(() =>
{
screenpopConfigs = new ScreenPopConfig();
screenpopConfigs.AUXReasonEnabled = this.IsAUXReason;
screenpopConfigs.CanScreenPop = this.CanScreenPop;
screenpopConfigs.AutoRecieve = this.AutoRecieve;
screenpopConfigs.VoiceScreenPop = this.VoiceScreenPop;
screenpopConfigs.ChatScreenPop = this.ChatScreenPop;
screenpopConfigs.IncidentScreenPop = this.IncidentScreenPop;
screenpopConfigs.WrapupReasonEnabled = this.IsWrapup;
screenpopConfigs.DefaultWorkSpace = SelectedWorkSpaceList;
screenpopConfigs.IsEnhanced = this.Enhanced;
screenpopConfigs.ChatDefaultWorkspace = SelectedChatWorkSpaceList;
screenpopConfigs.IncidentDefaultWorkspace = SelectedIncidentWorkSpaceList;
screenpopConfigs.CanOpen = IsDontOpen;
screenpopConfigs.CanOpenChat = IsDontOpenChat;
screenpopConfigs.CanOpenIncident = IsDontOpenIncident;
screenpopConfigs.IsDefault = this.IsDefaultConfig;
screenpopConfigs.LogoutReasonEnabled = this.IsLogout;
screenpopConfigs.ProfileId = (int)SelectedProfile.Value;
screenpopConfigs.PrimaryCTIEngine = (string.IsNullOrEmpty(PrimaryCTIEngine) ? " " : PrimaryCTIEngine);
screenpopConfigs.SecondaryCTIEngine = (string.IsNullOrEmpty(SecondaryCTIEngine) ? " " : SecondaryCTIEngine);
screenpopConfigs.IsQueueEnabled = this.IsQueueEnabled;
screenpopConfigs.ScreenPopOptionsList = new List <ScreenPopOptions>();
SearchPopOptions.ToList().ForEach(p =>
{
screenpopConfigs.ScreenPopOptionsList.Add(new ScreenPopOptions()
{
Name = p.Name, Pop_Label = p.Pop_Label, Type = p.Type, Description = p.Description
});
});
WrapupReasoncodes.ToList().ForEach(p =>
{
screenpopConfigs.ScreenPopOptionsList.Add(new ScreenPopOptions()
{
Name = p.Name, Pop_Label = p.Pop_Label, Type = p.Type, Description = p.Description
});
});
LogoutReasonCodes.ToList().ForEach(p =>
{
screenpopConfigs.ScreenPopOptionsList.Add(new ScreenPopOptions()
{
Name = p.Name, Pop_Label = p.Pop_Label, Type = p.Type, Description = p.Description
});
});
AUXReasonCodes.ToList().ForEach(p =>
{
screenpopConfigs.ScreenPopOptionsList.Add(new ScreenPopOptions()
{
Name = p.Name, Pop_Label = p.Pop_Label, Type = p.Type, Description = p.Description
});
});
ScreenPopConfigModel.Instance.SaveAgentConfiguration(screenpopConfigs);
BindData();
}).ContinueWith((s) =>
{
ShowConfigAll = Visibility.Visible;
ShowProgress = Visibility.Collapsed;
ShowAll = Visibility.Visible;
});
}
private void BindData()
{
try
{
this.SearchPopOptions.Clear();
this.LogoutReasonCodes.Clear();
this.AUXReasonCodes.Clear();
this.WrapupReasoncodes.Clear();
this.Wrapup = "";
this.LogoutReason = "";
this.NotReadyReason = "";
screenpopConfigs = ScreenPopConfigModel.Instance.GetAgentConfigurationByProfile(Int32.Parse(SelectedProfile.Value.ToString()));
this.CanScreenPop = screenpopConfigs.CanScreenPop;
this.AutoRecieve = screenpopConfigs.AutoRecieve;
this.VoiceScreenPop = screenpopConfigs.VoiceScreenPop;
this.ChatScreenPop = screenpopConfigs.ChatScreenPop;
this.IncidentScreenPop = screenpopConfigs.IncidentScreenPop;
this.IsDefaultConfig = screenpopConfigs.IsDefault;
this.IsDontOpen = screenpopConfigs.CanOpen;
this.IsDontOpenIncident = screenpopConfigs.CanOpenIncident;
this.IsDontOpenChat = screenpopConfigs.CanOpenChat;
this.IsWrapup = screenpopConfigs.WrapupReasonEnabled;
this.IsLogout = screenpopConfigs.LogoutReasonEnabled;
this.IsAUXReason = screenpopConfigs.AUXReasonEnabled;
this.PrimaryCTIEngine = screenpopConfigs.PrimaryCTIEngine;
this.SecondaryCTIEngine = screenpopConfigs.SecondaryCTIEngine;
this.IsQueueEnabled = screenpopConfigs.IsQueueEnabled;
this.AutoRecieve = screenpopConfigs.AutoRecieve;
this.Enhanced = screenpopConfigs.IsEnhanced;
if (!IsDontOpen)
{
SelectedWorkSpaceList = WorkSpaceList.FirstOrDefault(p => p.ToString() == screenpopConfigs.DefaultWorkSpace);
}
if (!IsDontOpenChat)
{
SelectedChatWorkSpaceList = WorkSpaceList.FirstOrDefault(p => p.ToString() == screenpopConfigs.ChatDefaultWorkspace);
}
if (!IsDontOpenIncident)
{
SelectedIncidentWorkSpaceList = WorkSpaceList.FirstOrDefault(p => p.ToString() == screenpopConfigs.IncidentDefaultWorkspace);
}
if (screenpopConfigs.ScreenPopOptionsList != null)
{
foreach (ScreenPopOptions opt in screenpopConfigs.ScreenPopOptionsList.Where(opt => opt.Type == (int)ScreenOptions.ScreenSearch))
{
SearchPopOptions.Add(new ScreenPopUpEntity()
{
ID = opt.ID, Pop_Label = opt.Pop_Label, Type = opt.Type, Description = opt.Description, Name = opt.Name
});
}
foreach (ScreenPopOptions opt in screenpopConfigs.ScreenPopOptionsList.Where(opt => opt.Type == (int)ScreenOptions.WrapupReasonCodes))
{
WrapupReasoncodes.Add(new ScreenPopUpEntity()
{
ID = opt.ID, Pop_Label = opt.Pop_Label, Type = opt.Type, Description = opt.Description, Name = opt.Name
});
}
foreach (ScreenPopOptions opt in screenpopConfigs.ScreenPopOptionsList.Where(opt => opt.Type == (int)ScreenOptions.LogoutReasonCodes))
{
LogoutReasonCodes.Add(new ScreenPopUpEntity()
{
ID = opt.ID, Pop_Label = opt.Pop_Label, Type = opt.Type, Description = opt.Description, Name = opt.Name
});
}
foreach (ScreenPopOptions opt in screenpopConfigs.ScreenPopOptionsList.Where(opt => opt.Type == (int)ScreenOptions.AUXReasonCodes))
{
AUXReasonCodes.Add(new ScreenPopUpEntity()
{
ID = opt.ID, Pop_Label = opt.Pop_Label, Type = opt.Type, Description = opt.Description, Name = opt.Name
});
}
}
SetReasonCodeLabel();
}
catch (Exception ex)
{
Logger.Logger.Log.Error("ScreenpopConfigurationViewModel: ", ex);
}
}
private void SetReasonCodeLabel()
{
this.WrapLabel = "Wrap-up " + (WrapupReasoncodes.Count() + 1);
this.LogoutLabel = "Logout " + (LogoutReasonCodes.Count() + 1);
this.NotReadyLabel = "Not Ready " + (AUXReasonCodes.Count() + 1);
}
