public AgentChatContext(string ticketID, string sessionID, LenovoAgent agent)
: this(ticketID, sessionID, agent.AgentId)
{
if (agent == null)
{
throw new Exception("参数 agent 不能为空！");
}
this.agent = agent;
}
/// <summary>
/// 链接服务器
/// </summary>
/// <returns></returns>
public JsonResult ConnectionServer(string tid, string interactionID, string queueName
, string agentID, string placeID, string nickName, string host, string port, int isMeeting)
{
AjaxReturn result = new AjaxReturn();
if (!string.IsNullOrEmpty(interactionID))
{
LenovoAgent agent = new LenovoAgent()
{
TicketID = tid, InteractionID = interactionID, AgentId = agentID, PlaceId = placeID, DisplayName = nickName
};
try
{
ChatLog.GetInstance().FormatMessage("连接ChatServer：sessionid-{0},queue-{1},agentID-{2},chatServer-{3}:{4}"
, interactionID, queueName, agentID, host, port);
AgentChatContext context = new AgentChatContext(tid, interactionID, agent);
context.ChatServerHost = host;
context.ChatServerPort = port;
context.InitConnecton();
if (context.IsAvailableConnection)
{
string title = GetEmployeeTitle(queueName);
context.ChatJoin(interactionID, title);
if (isMeeting == 1)
{
context.SendMessage(interactionID, "<font color='red'>您已进入了多方支持。</font>");
}
result.Code = 1;
DateTime beginTime = context.Room.CreateDate;
result.d = new
{
ChatBeginTime = beginTime.Ticks,
ChatID = string.Format("{0}{1:yyyyMMddHHmmsshh}C", agentID, beginTime),
StrChatBeginTime = beginTime.ToString("yyyy-MM-dd HH:mm:ss")
};
//JsonResult jr = new JsonpResult() { Data = result, JsonRequestBehavior = JsonRequestBehavior.AllowGet };
//string s=jr.ToString();
//ChatLog.GetInstance().FormatMessage("返回数据：【{0}】", s);
}
}
catch (Exception ex)
{
ChatLog.GetInstance().LogException(ex);
}
}
return(new JsonpResult()
{
Data = result, JsonRequestBehavior = JsonRequestBehavior.AllowGet
});
}
