public IssueTypeDataset GetIssueCategories(string agentNumber)
{
//Issue type category
IssueTypeDataset categorys = new IssueTypeDataset();
try {
IssueTypeDataset _categorys = new IssueTypeDataset();
IssueTypeDataset issueTypes = GetIssueTypes("");
Hashtable groups = new Hashtable();
for (int i = 0; i < issueTypes.IssueTypeTable.Rows.Count; i++)
{
if (!groups.ContainsKey(issueTypes.IssueTypeTable[i].Category))
{
groups.Add(issueTypes.IssueTypeTable[i].Category, issueTypes.IssueTypeTable[i].Category);
_categorys.IssueTypeTable.AddIssueTypeTableRow(0, "", issueTypes.IssueTypeTable[i].Category, "");
}
}
if (agentNumber == null)
{
categorys.Merge(_categorys);
}
else
{
categorys.Merge(_categorys.IssueTypeTable.Select("Category='Agent/Local'"));
}
categorys.AcceptChanges();
}
catch (Exception ex) { throw new ApplicationException(ex.Message); }
return(categorys);
}
public IssueTypeDataset GetIssueTypes(string issueCategory)
{
//Issue types for a category, or category="" for all types
IssueTypeDataset issueTypes = new IssueTypeDataset();
CRMServiceClient client = new CRMServiceClient();
try {
DataSet ds = client.GetIssueTypes(issueCategory);
client.Close();
if (ds.Tables["IssueTypeTable"] != null && ds.Tables["IssueTypeTable"].Rows.Count > 0)
{
issueTypes.Merge(ds);
}
}
catch (TimeoutException te) { client.Abort(); throw new ApplicationException(te.Message); }
catch (FaultException fe) { client.Abort(); throw new ApplicationException(fe.Message); }
catch (CommunicationException ce) { client.Abort(); throw new ApplicationException(ce.Message); }
return(issueTypes);
}
