//获取员工坐席信息
public ActionResult GetAgentInfo(string employee_id)
{
var r = new InitInfoVM();
var agent = ProcBLL.Proc_GetPersonAgentInfo(employee_id);
if (agent == null)
{
r.ErrCode = -1;
r.ErrMessage = "没有找到对应的员工。";
}
else
{
r.Person.AgentInfo.IsInitAgentInfo = true;
r.Person.DN = "";
r.Person.Place = "";
r.Person.DBID = agent.person_dbid.Value;
r.Person.EmployeeID = agent.employee_id;
r.Person.FirstName = agent.first_name;
r.Person.UserName = agent.user_name;
r.Person.LoginCode = agent.login_code;
r.Person.CHAT = agent.chat.Value;
r.Person.VOICE = 1;
r.Person.AgentInfo.AgentLogins.Add(new AgentLogin()
{
DBID = agent.login_dbid.Value,
LoginCode = agent.login_code
});
var skillLevels = ProcBLL.Proc_GetPersonSkills(r.Person.DBID);
foreach (var item in skillLevels)
{
r.Person.AgentInfo.SkillLevels.Add(new SkillLevel()
{
DBID = item.skill_dbid.Value, Level = item.level.Value
});
}
r.DN = "";
r.Place = "";
r.AgentID = agent.login_code;
r.FirstName = agent.first_name;
r.EmployeeID = agent.employee_id;
r.EnableVoice = r.Person.VOICE > 0;
r.EnableChat = r.Person.CHAT > 0;
}
return(Jsonp(r, JsonRequestBehavior.AllowGet));
}
//根据员工编号获取坐席信息和坐席能力
public ActionResult GetPerson(string employee_id)
{
var r = new InitInfoVM();
var person = SupportClass.CfgServerHelper.GetPerson(employee_id);
if (person == null)
{
r.ErrCode = -1;
r.ErrMessage = "没有找到对应的员工。";
}
else
{
if (person.CHAT == 0 && person.VOICE == 0)
{
r.ErrCode = -1;
r.ErrMessage = "没有语音能力和Chat能力，请联系管理员。";
}
r.EnableChat = person.CHAT > 0;
r.EnableVoice = person.VOICE > 0;
r.FirstName = person.FirstName;
if (person.AgentInfo.AgentLogins.Count > 0)
{
r.AgentID = person.AgentInfo.AgentLogins[0].LoginCode;
}
else
{
r.ErrCode = -1;
r.ErrMessage = "没有找到坐席编号，请联系管理员。";
}
if (r.ErrCode == 0)
{
r.Person = person;
r.EmployeeID = r.Person.EmployeeID;
}
}
return(Jsonp(r, JsonRequestBehavior.AllowGet));
}
